Supervisor, Know Your Customer (KYC) Operations

Supervisor, Know Your Customer (KYC) Operations – Vilnius, Lithuania

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Supervisor, KYC Operations.

Western Union powers your pursuit.

In this role, you will operate within the Know Your Customer team of the Global Operations organization. As a KYC Supervisor, you will play a pivotal role in supervising a group of KYC specialists and senior specialists who review customer cases requiring enhanced due diligence (ECDD). This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity.

Role Responsibilities

• Manage a team of specialists and senior specialists who investigate customer profiles to make sure that no anti-money laundering or other illegal financial activities are involved.

• You will be responsible for employees’ performance, career development, and problem-solving.

• We will be looking for you to have a highly engaged team whilst successfully achieving business and performance results on a consistent basis.

• You will be a subject matter expert who assesses processes and recommends meaningful process changes with the goal of effectively managing AML scenarios.

• You will make a difference by proactively creating and/or enhancing daily volume of work monitoring tools, reports, and processes.

• You will be working closely with other Operations Supervisors and People Managers to ensure best practices are consistent among teams and the broader global team.

• You will be monitoring that Standard Operating Procedures (SOPs) are properly followed by team members at all times and updated timely in partnership with supporting departments.

Role Requirements

• Strong knowledge of AML Compliance, KYC process, experience in banking or in Fintech.

• Experience successfully leading and managing high performing teams whilst working cross functionally will be preferred.

• CAMS certification would be evaluated as a plus.

• Strong communication skills and fluency in English language (verbal, and written).

• Advanced knowledge of MS Office programs, background in reporting and data analysis.

• Proven experience in project/ operational management and complex problem-solving skills.

• People-oriented and solution-driven mindset.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is  2,858 – 4,216  EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.