Jobs at Western Union

Provide regional legal and regulatory advice for Mexico and Central America, focusing on money transmission and payment regulations. Draft and negotiate contracts, manage disputes and regulatory inquiries, research legislative developments, collaborate with senior leadership and external counsel, and lead legal team members to deliver risk-based, business-aligned solutions.

Lead and manage engineering teams to deliver scalable applications for Digital Wallets, overseeing platform architecture and driving innovation in financial services.

Provide application support and maintenance for business-critical systems across Peru and Argentina. Manage incidents and service requests via ServiceNow, troubleshoot .NET application, database, and integration issues, maintain legacy .NET applications with Oracle/SQL Server, participate in testing and deployments, and create technical documentation.

As Director of Software Engineering, you will lead the Corporate System Technology team, oversee engineering work, drive best practices, and manage team performance aligned with corporate objectives in Finance and Technology.

Lead digital platform engineering: define vision and roadmap, architect scalable low-latency microservices and global web/mobile applications, drive cross-functional delivery, translate strategy into OKRs, ensure operational excellence, mentor leaders, and champion quality, performance, observability, CI/CD and AWS-based deployments.

Conduct phone/email interviews with customers to verify use of services, assess AML risk for transaction refunds, collect documentation, follow up on prior reviews, make decisions and communicate outcomes to customers, agents and service associates. Nightshift and weekend availability required; hybrid schedule with in-office collaboration.

Architect and lead DevOps, platform engineering, and release management across regulated Risk and Compliance applications. Design AWS and hybrid-cloud solutions, CI/CD pipelines, Infrastructure as Code, environment automation, observability, certificate lifecycle processes, and release governance. Drive reliability, security, compliance, rollback, and operational-readiness practices while partnering with engineering, infrastructure, security, product, and architecture teams. Provide technical leadership for automation initiatives, incident management, root-cause analysis, standardization, and AI-assisted software delivery.

Develop and maintain real-time and batch fraud risk models and rules for online transactions. Monitor model effectiveness, analyze transaction and customer behavior, identify loss-reduction opportunities, and communicate fraud insights. The role also supports senior risk scientists with ad hoc analysis and actionable recommendations to improve fraud decisions and revenue outcomes.

Leads a software engineering organization developing a scalable case management platform for risk, compliance, and investigations. Responsibilities include team leadership, hiring, architecture, cloud modernization, microservices, DevSecOps, AI adoption, security and regulatory compliance, delivery management, and platform reliability. The role partners with Product, Risk, Compliance, Operations, and senior stakeholders while overseeing technology roadmaps, technical debt, performance, resilience, and engineering excellence.

Leads AML compliance across three Argentine legal entities, managing a five-person team and regulatory relationships with UIF and BCRA. Oversees compliance programs, policies, controls, training, transaction monitoring, suspicious activity reporting, agent oversight, and regulatory obligations. Advises on new products and strategic initiatives, develops cross-border partner relationships, and drives process improvements using data and cross-functional collaboration.

Performs AML and Bank Secrecy Act compliance activities, identifies and escalates risks, conducts public database research, applies policies and procedures, and makes independent decisions. Maintains accurate, timely work in a structured environment while collaborating with teams and communicating effectively. Uses Microsoft Office applications and comprehensive mainframe systems to support compliance operations.

Conducts global AML due diligence for Western Union agent locations, including onboarding, recertification, monitoring, investigations, alert reviews, escalations, and suspicious activity trend detection. Ensures compliance with AML regulations, policies, procedures, and SLAs while preparing reports and maintaining records. Collaborates cross-functionally, supports team training and peer reviews, and recommends process improvements. Requires strong analytical, communication, and problem-solving skills along with advanced Excel, Power BI, Microsoft Office, and database capabilities.

Lead regional growth marketing by developing data-driven acquisition, retention, and pricing strategies. Own paid performance campaigns (Google, Meta, programmatic), customer segmentation, loyalty programs, and A/B testing. Collaborate cross-functionally to link marketing to revenue, report on LTV/retention KPIs, and optimize ROI while executing store-level retail initiatives.

The Business Analyst will coordinate projects, translate business requirements, improve processes, and liaise between departments while conducting analyses and driving projects to completion.

As a Front-Line Associate, you will provide exceptional customer service, process transactions, handle cash, and ensure compliance with company standards while collaborating with your team to meet operational goals.

Managing reporting and analysis projects, measuring metrics, ensuring customer-focused design, and supporting strategic project tracking and presentation.

Provide technical support, troubleshoot application issues, and comply with performance metrics. Communicate with clients globally and document solutions in Knowledge Base.

The AML Compliance Analyst mitigates financial crime by ensuring compliance with laws, managing regulatory relationships, and training agents. Responsibilities include monitoring transactions and reviewing reports for AML activities in Hong Kong, Macau, and China.

Lead Pago Facil’s brand strategy and integrated 360° marketing plan across products, channels, and customer segments. Oversee app marketing, trade marketing, multichannel campaigns, agencies, customer journey improvements, and cross-functional stakeholder alignment. Use market research, customer insights, competitor analysis, and performance metrics to identify growth opportunities and drive acquisition, engagement, retention, revenue, and loyalty.

Responsible for designing, developing, and executing automated test scripts for API and UI, collaborating with teams, and ensuring quality in the financial service delivery model.