Jobs at Western Union

Leads the EMEA cross-border payments product organization, overseeing product managers and the strategy, roadmap, development, rollout, and optimization of digital remittance platforms. Establishes priorities, manages platform investments and risks, drives innovation, develops team capabilities, and partners with stakeholders to deliver compliant, cost-effective customer experiences. The role requires substantial financial services product management experience, people leadership, strategic planning, market analysis, agile delivery, and executive communication.

Manages second-level customer escalations, complaint investigations, regulatory and non-regulatory case resolutions, and root-cause analysis. Serves as a subject matter expert by guiding teams, monitoring trainee performance, managing queues, reviewing staffing and KPI reports, and supporting Dodd-Frank remittance compliance. The role requires detailed documentation, cross-functional collaboration, customer communication, process improvement, and handling complex cases in a hybrid call-center environment.

Monitor and investigate digital transactions for fraud, financial crime, KYC, and compliance risks. Conduct customer verification, CDD, EDD, identity checks, document authentication, and risk assessments. Make risk-based decisions on transactions and accounts, escalate complex cases, document investigations, support remediation, identify fraud trends, and improve operational controls while meeting quality and service-level targets.

Monitor digital transactions and investigate suspected fraud, financial crime, and compliance risks. Conduct KYC, CDD, EDD, identity verification, document authentication, customer onboarding reviews, and risk assessments. Make risk-based decisions on transaction approvals, holds, escalations, and account restrictions. Maintain regulatory case documentation, communicate with customers, support incident investigations, identify fraud trends, and contribute to process improvements while meeting quality and productivity targets.

Own the strategy, roadmap, requirements, and delivery of compliance systems and analytics products. Partner with Risk, Compliance, Operations, Data, and Technology teams to prioritize opportunities, define epics and user stories, coordinate mid-sized projects, manage backlogs, and oversee testing, implementation, training, and post-launch reviews. Use data and stakeholder feedback to improve case management, investigations, regulatory reporting, and audit capabilities while ensuring alignment with regulatory mandates, timelines, scope, and quality objectives.

Investigates complex financial crime cases involving money laundering, terrorist financing, fraud, and suspicious activity. Analyzes transactions, conducts enhanced due diligence, researches consumer activity, prepares Suspicious Activity Reports, documents findings, and recommends risk-based actions. The role collaborates with global Compliance, Risk, and Operations stakeholders, monitors emerging financial crime typologies, supports intelligence briefings, and ensures investigations meet regulatory requirements.

Conduct customer calls and email reviews to assess AML and KYC compliance, investigate transaction refund requests, validate customer information and documentation, follow up on previously reviewed cases, and communicate decisions to customers and agents. The role requires accuracy, professionalism, analytical skills, English and Spanish proficiency, and availability for night and weekend shifts.

Performs transactional history analysis, due diligence, and AML compliance interviews to identify fraud, money laundering, and other suspicious activity. Provides customer service, meets quality and productivity targets, maintains knowledge of AML processes, and works rotating shifts in a hybrid office environment.

Analyze, develop, test, and document automated data extracts, queries, dashboards, and reporting for Western Union’s Financial Intelligence Unit. Provide data insights for financial crime investigations, improve analytical tools and workflows, maintain documentation, ensure regulatory compliance, and deliver projects on time. Collaborate across compliance teams while translating technical findings into business insights and handling sensitive information professionally.

Reviews transactions, customer histories, due diligence, and AML interviews to identify suspicious activity, fraud, money laundering patterns, and financial crime risks. Provides customer service, meets quality and productivity targets, and develops AML compliance and process expertise while working across multiple systems and shifts.

Investigates customer transaction histories, conducts AML and KYC interviews, reviews documentation, analyzes potential fraud or suspicious activity, and determines whether customers may continue using services. The role requires frequent inbound and outbound customer interactions, case documentation, productivity and quality performance, multitasking across systems, and ongoing compliance process learning. It is a hybrid position requiring at least three days per week in the office, with night and weekend availability as needed.

Conduct high-risk consumer investigations to identify money laundering and other financial crimes. Use internal and external research tools, document findings, prepare investigation narratives, file suspicious activity reports, review reinstatement requests, identify trends, recommend actions, escalate cases, and support AML compliance requirements.

Strengthen the operational risk framework by coordinating RCSAs, monitoring KRIs and loss events, assessing risks for products and initiatives, supporting resilience and incident management, and preparing governance reporting. The role also promotes risk awareness, supports digital asset risk management, and partners with business areas to improve controls, regulatory compliance, and risk culture.

Conduct AML and fraud-related transaction investigations, identify suspicious activity, prepare regulatory reports for regulators and financial intelligence units across more than 30 countries, and escalate risks to leadership and compliance stakeholders. The role analyzes trends, supports complex investigations, recommends actions, provides training, and helps ensure adherence to regulatory requirements and internal policies.

Investigates consumer activity across the Western Union network to identify money laundering and other risks. Responsibilities include analyzing data, researching suspicious activity, conducting investigations, preparing regulatory reports, supporting AML compliance requirements, and recommending process improvements. The role requires fluent English and French, analytical and problem-solving skills, attention to detail, teamwork, communication, multitasking, and proficiency with Microsoft Office. Initial job-specific training is provided, with in-office work expected at least three days weekly.

Investigate consumer activity for money laundering and other risks, analyze data, identify suspicious activity, prepare regulatory reports, and support AML compliance processes. The role requires fluent English and French, analytical and problem-solving abilities, strong communication and teamwork, attention to detail, multitasking, and computer literacy. It is primarily office-based, with a minimum of three days per week in person.

Investigates consumer activity for money laundering and other risks, analyzes data, reports suspicious activity, conducts regulatory reporting, supports AML compliance requirements, and provides process improvement feedback. The role requires English and French fluency, analytical skills, attention to detail, teamwork, and proficiency with research tools, systems, and Microsoft Office. Employees work in the office at least three days weekly.

Investigates consumer activity to identify money laundering and other risks, analyzes data, reports suspicious activity, conducts regulatory reporting, and supports AML compliance processes. The role requires research across multiple tools and systems, process improvement feedback, strong analytical skills, and fluency in English and Italian. It is hybrid in Lithuania, requiring at least three office days per week.

Analyze suspicious transactions, conduct AML investigations, document findings, prepare regulatory reports, and present cases to compliance committees. Support monitoring controls, risk indicators, dashboards, and AML program improvements while tracking regulatory changes and emerging financial crime risks. Collaborate with global teams in a regulated, office-based environment.

Investigate enhanced due diligence cases within the KYC team, analyzing customer behavior, counterparties, economic profiles, and potential suspicious activity. Conduct database research, assess AML risks and typologies, make independent case decisions, document findings, escalate issues, and request customer information or interviews when needed. The role requires English and Spanish, German, Portuguese, or Italian fluency, strong analytical skills, KYC experience, Excel proficiency, and at least one year of AML, BSA, or compliance experience.