Jobs at Western Union

Leads regional marketing analytics strategy, performance measurement, attribution, media mix modeling, experimentation, lifecycle analytics, forecasting, and ROI optimization. Partners with marketing, product, finance, data science, engineering, and regional teams to guide investment and growth decisions. Builds dashboards, governance, and scalable measurement practices while translating complex analysis into executive recommendations. Manages and develops a high-performing marketing analytics team.

Manage end-to-end multi-country payroll processing, including data preparation, statutory deductions, payments, payroll validation, controls, compliance, audits, and vendor coordination. Resolve complex payroll queries, review Workday data, maintain governance standards, prepare reports and documentation, and support continuous improvement initiatives while meeting deadlines across multinational operations.

Manage end-to-end multi-country payroll processing, including payroll data, deductions, payments, garnishments, and disbursements. Validate payroll registers and Workday data, support statutory compliance and audits, resolve complex payroll queries, coordinate with vendors and stakeholders, and contribute to reporting, documentation, controls, and process improvements.

Investigate enhanced due diligence cases within the KYC team, conducting customer interviews, analyzing account activity and transaction purpose, researching public and internal records, identifying suspicious activity, and making documented case decisions. The role requires English and Spanish fluency, customer-facing phone experience, AML and KYC knowledge, strong analytical skills, and the ability to work autonomously on overnight Manila-time shifts in a hybrid office arrangement.

Investigate enhanced due diligence and AML cases by interviewing customers, analyzing transaction activity, researching databases, identifying suspicious activity, making independent case decisions, documenting findings, and escalating risks. The role requires fluent English and Spanish, strong customer communication, AML and KYC knowledge, analytical skills, and flexibility to work overnight shifts in a hybrid Manila-based arrangement.

Investigate enhanced due diligence cases within the KYC team, including customer interviews, activity analysis, public-record research, suspicious activity identification, risk assessment, and case decisions. Document findings, request supporting information, escalate potential compliance concerns, and identify AML typologies. The role requires English and Spanish fluency, customer-facing phone experience, analytical judgment, and flexibility for overnight Manila shifts.

Conduct quality assessments of AML program reviews completed by on-site and off-site officers. Ensure adherence to Western Union policies and procedures, perform quality assurance evaluations, compile data for monthly reporting, analyze results, provide feedback to managers, support quality review tools and processes, and identify process improvement opportunities.

Performs transactional history analysis, due diligence, and AML compliance interviews to identify consumer fraud and suspicious activity. Ensures strong customer service, productivity, quality, and compliance results while developing knowledge of AML products and processes. Works independently across multiple systems and shifts, applying analytical skills and attention to detail to protect customers and the company.

Analyzes transaction histories, conducts due diligence and AML compliance interviews, and identifies potential consumer fraud or suspicious activity. The role supports customer protection, delivers quality and productivity targets, maintains strong customer service, and continuously develops AML product and process expertise. Employees must work assigned eight-hour shifts within the specified Manila operating window and navigate multiple systems effectively.

Conduct customer calls and email reviews to assess AML and KYC compliance, investigate transaction refund requests, validate customer information and documentation, follow up on previously reviewed cases, and communicate decisions to customers and agents. The role requires accuracy, professionalism, analytical skills, English and Spanish proficiency, and availability for night and weekend shifts.

Investigates customer transaction histories, conducts AML and KYC interviews, reviews documentation, analyzes potential fraud or suspicious activity, and determines whether customers may continue using services. The role requires frequent inbound and outbound customer interactions, case documentation, productivity and quality performance, multitasking across systems, and ongoing compliance process learning. It is a hybrid position requiring at least three days per week in the office, with night and weekend availability as needed.

Investigate customer transaction histories, conduct AML and due diligence interviews, validate documentation, identify fraud or questionable activity, and determine whether customers may continue using services. The role involves extensive inbound and outbound phone communication, case review, multitasking across systems, meeting quality and productivity targets, and maintaining strong customer service while working hybrid night and weekend shifts as needed.

Supervise KYC specialists conducting enhanced due diligence and identifying suspicious activity. Manage team performance and development, ensure AML procedures are followed, improve operational processes, monitor workload and reporting tools, and collaborate with operations leaders. Serve as an AML subject matter expert while resolving complex problems and maintaining consistent standards across global teams.

Reviews transactions, customer histories, due diligence information, and AML interviews to identify suspicious activity, fraud, money laundering patterns, and financial crime risks. The role requires strong analytical skills, attention to detail, customer service, accurate productivity, independent decision-making, and the ability to work across multiple systems and shifts.

Investigates consumer activity to identify suspicious transactions, money laundering, and other risks within the Western Union network. Responsibilities include analyzing data, conducting investigations, preparing regulatory reports, supporting AML compliance requirements, assisting with compliance calling programs and training, and recommending process improvements. The role requires attention to detail, strong analytical and communication skills, teamwork, computer literacy, and comfort using monitoring and reporting systems in a hybrid work environment.

Conduct complex financial crime investigations involving money laundering, terrorist financing, fraud, sanctions, and other risks. Analyze transactions and customer information, perform enhanced due diligence, conduct open-source research, prepare investigative documentation and Suspicious Activity Reports, and recommend risk-based mitigation. Communicate findings to management and stakeholders, identify emerging typologies, support regulatory reporting, mentor colleagues, and contribute to process improvements and intelligence briefings.

Conduct complex financial crime investigations involving money laundering, terrorist financing, fraud, sanctions, and other risks. Analyze transactions and customer information, perform enhanced due diligence and open-source research, prepare case documentation and Suspicious Activity Reports, recommend risk-based actions, identify emerging typologies, and communicate findings to management and global stakeholders. The role also supports regulatory reporting, mentoring, process improvements, and intelligence briefings.

Conduct complex financial crime investigations involving money laundering, terrorist financing, fraud, sanctions, and other risks. Analyze transactions and customer information, perform enhanced due diligence, draft Suspicious Activity Reports and regulatory filings, document findings, recommend risk-based actions, and communicate emerging threats to stakeholders. The role also supports intelligence research, reporting, mentoring, process improvements, and global compliance initiatives.

Conduct complex financial crime investigations involving money laundering, terrorist financing, fraud, sanctions, and other risks. Analyze transactions and customer information, perform enhanced due diligence, conduct open-source research, prepare investigative documentation and Suspicious Activity Reports, and recommend risk-based actions. Communicate findings to management and business partners, identify emerging typologies, support regulatory reporting, mentor colleagues, and contribute to process improvements and intelligence briefings.

The Business Analyst will coordinate projects, translate business requirements, improve processes, and liaise between departments while conducting analyses and driving projects to completion.