Jobs at Western Union

Manage and optimize APN partnerships across LACA, overseeing partner onboarding, governance, SLAs/KPIs, incident management, and growth initiatives while collaborating with Product, Risk, Compliance, Legal, and Tech teams to expand network coverage and ensure regulatory compliance.

Conduct AML investigations and transaction monitoring for consumer accounts, prepare and submit regulatory reports to 30+ jurisdictions, escalate issues to leadership, collaborate with local compliance teams, identify trends, recommend actions, train colleagues, and support AML compliance requirements.

Lead country operations and P&L for Egypt, Lebanon, and Syria. Develop and execute business and omnichannel strategies, drive revenue and profitability, manage multi‑country teams and stakeholder relationships, oversee digital transformation, and ensure operational and retail excellence with up to 50% travel.

Investigate customer, agent, and transaction information for AML functions (GSI, AVF, KYC). Use investigation tools, perform phone/email interviews, verify information, make usage determinations, and provide customer service.

Investigate consumer activity to detect money laundering and other risks. Analyze data, report suspicious activity, conduct investigations, complete regulatory reporting, support AML compliance processes, and recommend process improvements using research tools and systems.

Territory-based sales role responsible for prospecting, signing, onboarding, and supporting high-revenue retail agent locations. Conducts frequent in-person visits, manages full sales cycle, builds pipelines, secures competitor takeaways, and ensures smooth handoff to account teams. Focus on Money Transfer services, onboarding documentation, training, merchandising, and meeting sales quotas across assigned California territory.

Field-based salesperson responsible for prospecting, signing, onboarding, and supporting high-revenue retail agents across an assigned California territory. Role involves heavy travel, territory analysis, pipeline management, selling Western Union services (focus on Money Transfer), securing deals and competitor takeaways, and transitioning accounts to the account development team.

Lead a team to detect and prevent money laundering by developing AML procedures, analyzing trends, approving high-risk cases, meeting SLAs, and recommending process improvements while liaising with stakeholders and law enforcement.

Conduct quality assurance reviews and process oversight for AML/CTF compliance. Analyze customer activity and ECDD reviews, provide actionable feedback, lead calibration and training, recommend process and automation improvements, and stay current on AML/CFT typologies and regulatory changes.

Manage an AML compliance team (up to 15), develop and maintain procedures to detect suspicious activity, analyze trends, approve high-risk cases, meet SLAs, recommend process/system improvements, and liaise with stakeholders and law enforcement as needed.

Perform quality assurance and process oversight for AML/BSA compliance: conduct QA reviews, analyze ECDD/customer activity, escalate risks, lead calibration and trainings, provide actionable feedback, and recommend process or automation improvements.

Perform quality assurance and process oversight for AML/ILP program: conduct QA reviews, analyze customer activity and ECDD, escalate risks, lead calibration and training, recommend process improvements and automation, and monitor emerging AML/CFT typologies and controls.

Perform quality assurance and oversight of AML/ILP processes, conduct ECDD reviews, analyze customer activity for risks, lead calibration and training, recommend process improvements and automation, and keep teams updated on AML/CFT trends and controls.

Manage an AML compliance team to detect and mitigate money‑laundering and illicit activity risks. Oversee daily operations, maintain procedures, analyze trends, approve high‑risk cases, ensure SLA adherence, recommend process/system improvements, and liaise with stakeholders and law enforcement as needed.

Provide commercial legal and regulatory support across APAC for consumer money transfer, payments and digital businesses. Lead regional workstreams, draft and negotiate agreements, manage regulator interactions, advise stakeholders, and support strategic initiatives while working independently and collaboratively.

Perform quality assurance and process oversight for AML/ILP programs: conduct ECDD reviews, identify risks, provide actionable feedback, lead calibration and training, recommend process improvements and automation, and keep teams current on AML/CFT typologies and regulatory changes.

Analyze compliance-related data in financial services, ensuring adherence to regulations like the Bank Secrecy Act and AML compliance.

Analyze transaction data to detect suspicious activity, investigate consumer behavior for AML risks, report findings and regulatory incidents, support AML compliance, and recommend process improvements using research tools and teamwork.

Lead the design and development of user experiences in digital products, ensuring alignment with business objectives and user needs. Collaborate with stakeholders, utilize design tools, and promote innovation in UI/UX design.

As a Front-Line Associate, you will manage customer service, money transfer transactions, and cash register operations while ensuring compliance.