Jobs at Hapag-Lloyd

Coordinate inland shipments by rail, truck, barge, and feeder vessel; handle customer inquiries; arrange transport bookings; manage cargo release, customs, and dwell-time issues; liaise with vendors, terminals, legal/insurance, and internal teams to ensure timely, cost-effective intermodal operations and claims documentation.

Supervises IT support staff and manages user, hardware, software, network, server, access, and infrastructure support. Coordinates vendors, IT purchasing, asset inventories, backups, business continuity, cybersecurity controls, audits, and compliance. Supports system deployments, migrations, upgrades, and projects while tracking delivery and developing team capabilities.

Manages accounts receivable activities, including customer collections, dispute resolution, credit-limit monitoring, account reconciliation, check posting, refunds, statements, reporting, and delinquency escalation. The role also responds to customer inquiries, coordinates internally to resolve payment issues, and follows company accounting policies and procedures.

Manage vessel and voyage utilization across designated services and trades. Responsibilities include allocation and capacity management, booking and utilization forecasting, shipment acceptance, waitlist prioritization, special cargo approvals, overbooking management, and coordination with commercial, operations, planning, pricing, terminals, and partner lines. The role supports schedule reliability, cost reduction, contingency planning, and proactive baseline optimization while balancing profitability, customer experience, and operational constraints.

Leads the Middle East TM Uptake Management team in Dubai, optimizing vessel and voyage utilization across designated services and trades. Coordinates with commercial, operations, customer service, cargo operations, and pricing teams; evaluates optimization opportunities and costs; ensures process adherence; manages training, workload allocation, system development, and stakeholder alignment. Serves as the primary contact for trade-related issues and supports implementation of new concepts and structures.

Coordinate transshipment execution across areas, ports, terminals, feeders, vendors, and customer service teams. Plan and assign connections, align capacity with cargo volumes, manage schedule changes and rollovers, arrange haulage and storage, create feeder work orders and transport exceptions, update shipment systems, and communicate inspections and additional charges. The role requires systematic analytical thinking, maritime or logistics knowledge, strong communication, negotiation skills, and fluent English.

Build and maintain customer relationships, assess account growth opportunities, promote Hapag-Lloyd digital products, prepare competitive rate proposals, monitor customer business and quotations, and provide market feedback. The role supports growth accounts, achieves core performance indicators, resolves customer challenges, and delivers responsive, customer-focused service in a commercial logistics environment.

Drive sales performance for export trade to the Far East by managing existing accounts, acquiring customers, evaluating potential, creating sales plans, monitoring market and customer performance, coordinating tenders and quotations, and collaborating with sales and customer service teams. The role requires shipping, freight forwarding, or logistics experience, strong negotiation skills, German and English proficiency, and effective use of QlikView and Salesforce.

Manage vessel capacity, cargo allocation, booking levels, and real-time prioritization across trade routes. Coordinate with global planning, commercial, and customer service teams to address delays, transshipment issues, and special cargo requirements. Monitor utilization and loading KPIs while improving booking response times and operational performance. The role requires analytical thinking, data comfort, decision-making under pressure, communication, and a proactive ownership mindset. Maritime, logistics, transportation, or trade-management education or exposure is advantageous, but full-time experience is not required.

Build and manage customer relationships, evaluate account growth opportunities, promote Hapag-Lloyd digital products, prepare competitive rate proposals, monitor customer business and quotations, track KPIs, and provide market feedback. The role focuses on developing customers into key accounts while identifying challenges and delivering solutions in a commercial logistics environment.

Processes dangerous-goods cargo patrol hit lists, verifies regulatory compliance, manages no-move cargo statuses, communicates potential issues to stakeholders, and resolves or escalates false declarations. The role requires expert knowledge of IMDG codes, accurate decision-making under pressure, coordination with customer service, and participation in dangerous-goods and operational-shipping training.

Process and validate dangerous goods transport bookings, approve intermodal shipments, verify regulatory compliance, communicate with stakeholders, register partner-line bookings, prepare loading and separation documentation, and coordinate clearances with Regional Dangerous Goods Managers. The role supports vessel safety, uses databases, EDI standards, and RPA solutions, and requires shift work in Gdansk through December 2027.

Leads cost control activities by ensuring accurate standard costs, analyzing transportation and terminal cost changes, identifying root causes, and supporting pricing and shipment profitability decisions. Coaches team members, drives automation, coordinates cost-saving initiatives, maintains FIS catalogues, prepares management reporting, and presents departmental performance metrics. Requires strong Excel skills, attention to detail, analytical ability, and clear communication with management and operational stakeholders.

Leads commercial performance, trade-lane strategy, customer growth, and account management across Asia export trades for the Global NVO Program. Manages Global NVO Account Managers, coordinates Trade Management and regional stakeholders, drives capacity utilization, profitability, contract fulfillment, and strategic customer initiatives. Monitors KPIs, market trends, forecasts, and performance gaps while developing corrective actions. Builds stakeholder alignment, supports customer escalations, and develops team capability and succession plans.

Executes daily empty-container planning and repositioning across vessels, barges, feeders, rail, and truck. Maintains equipment inventory accuracy, creates shipments and work orders, monitors overdue equipment, coordinates with terminals and operations teams, updates reports and dashboards, manages customs documentation, reviews invoices, controls positioning costs, and supports vendor performance monitoring. Analyzes discrepancies and escalates exceptions to supervisors without supervisory responsibilities.

Supports Sales Executives by coordinating sales activities, customer coverage, follow-up actions, meetings, quotations, tenders, and customer requests. Maintains CRM and customer portfolio data, monitors opportunities, gathers market feedback, and coordinates with Customer Service and internal stakeholders. Ensures sales information is documented accurately and activities are completed on time while supporting customer relationship management and related administrative tasks.

Coordinate cargo operations including vessel loading and discharge, terminal activities, customs and dangerous-goods documentation, container tracking, special handling, stakeholder communication, and operational reporting. Reconcile planned versus actual activity, maintain deadlines and cutoffs, resolve exceptions, monitor compliance with port and customs regulations, and ensure accurate, timely execution against service-level agreements and operational KPIs.

Manage and grow a portfolio of medium and large accounts for special equipment sales in Istanbul: conduct face-to-face sales, develop account strategies and visit plans, coordinate tenders, credit and handovers, provide market feedback, and maintain CRM records.

Coordinates vessel cargo loading and discharge, terminal activities, customs and dangerous-goods documentation, reefer and out-of-gauge handling, operational exceptions, stakeholder communication, and planned-versus-actual reconciliation. Maintains deadlines, records, manifests, reports, and compliance with port, terminal, marine, and customs requirements while meeting service-level agreements and operational KPIs.

Supervise and develop an inland delivery team managing intermodal container transportation by rail, truck, barge, and vessel. Ensure cost-effective routing, timely work-order completion, cargo release, customs processes, KPI performance, customer and vendor resolution, regulatory compliance, claims documentation, and container dwell reduction. Manage personnel actions, training, vendor evaluations, CRM productivity, system UAT, and project support.