Jobs at Hapag-Lloyd

Monitor transport, port, and terminal costs to determine standard costs, identify cost drivers, and support cost-saving initiatives. Provide KPI reporting, dashboards, variance analysis, invoice validation, data quality checks, and operational cost insights. Develop analytical and automation solutions, collaborate with Procurement, Accounting, and Controlling, and track performance improvement initiatives and targets.

Manages process excellence and performance support for customer service operations. Identifies cross-functional inefficiencies, improves process documentation and adoption, supports bundling and offshoring initiatives, and develops SOPs and capacity plans. Oversees KPI reporting, data analysis, business intelligence dashboards, process mining through Celonis, scorecards, and actionable recommendations. Coordinates command-center activities, stakeholder alignment, customer experience improvement initiatives, and ad hoc projects and presentations.

Develops new business and manages existing customer accounts within an assigned territory. Consults clients on shipping, logistics, and supply chain needs; builds sales pipelines; manages bids, budgets, contracts, quotas, and CRM reporting; resolves customer and operational issues; and collaborates with internal teams to support account growth and payment collection. The role requires travel and work outside normal hours.

Provides end-to-end sales support by preparing quotations, coordinating rate agreements and contracts, managing bids and tenders, handling customer requests and disputes, supporting campaigns through Microsoft CRM, maintaining customer data, and assisting Customer Service with rate and revenue issues.

Design, develop, test, deploy, and support enterprise RPA solutions using Blue Prism and Microsoft Power Automate. Build REST API integrations, automate SAP and internal business processes, troubleshoot production automations, and collaborate with analysts and stakeholders to translate requirements into scalable technical solutions. Apply software architecture, development standards, Agile, and DevOps practices while supporting digital transformation across global business units.

Supports maritime shipping operations by coordinating with internal teams and terminals, analyzing vessel cargo volumes, assisting with stowage and exception handling, planning container supply, controlling container circulation costs, coordinating container delivery and maintenance, supporting customs clearance, and tracking inland transshipment. The role requires a full-time student internship five days per week from November 2026 through graduation in 2027.

Supports procurement and fleet management systems, including SAP MM and Sertica. Creates and adjusts purchase orders, tracks delivery dates, processes incoming goods notifications, and resolves discrepancies between purchase orders and invoices. Requires current enrollment in a relevant field, strong English communication, Microsoft Office proficiency, and the ability to work independently and flexibly.

The Human Resources Generalist administers HR programs across employee relations, benefits, compliance, payroll support, training, performance management, investigations, and onboarding. The role develops and applies policies, ensures compliance with employment laws, manages HRIS data and reports, supports engagement initiatives, and partners with managers and HR teams to achieve business goals.

Oversee regional financial health through budgeting, forecasting, month-end close, accruals, variance analysis, management reporting, KPI tracking, and cost-saving initiatives. Partner with operations and departments to improve efficiency, support strategic decisions, and ensure policy compliance. Develop financial models, apply business intelligence and machine learning to analyze data, and provide actionable insights. Participate in cross-functional projects and support headquarters’ controlling and accounting inquiries.

Leads cost control, operational performance management, forecasting, KPI reporting, and data-driven decision-making for the India area. Partners with Finance, Operations, Procurement, and regional teams to analyze cost drivers, identify savings opportunities, validate budgets, improve data quality, and implement performance frameworks. Acts as a strategic business partner and change agent, driving continuous improvement, accountability, and alignment through standardized reporting and the 4DX and Daily Operating System frameworks.

Oversee end-to-end accounts receivable operations performed by a global capability center, ensuring SLA adherence, process compliance, timely resolution of escalations, and effective risk management. Monitor collections, overdue accounts, disputes, refunds, credit risks, and operational performance. Coordinate cross-functional and customer issue resolution, drive process improvement and automation, maintain governance documentation, and provide management reporting on backlogs, aging, escalations, and collection risks.

Manage enterprise Citizen AI products, including tool access, licensing, usage, costs, integrations, pilots, and technical support. Enable colleagues and citizen developers to build AI agents, apps, and workflows through training, documentation, troubleshooting, and reusable accelerators. Evaluate new capabilities, monitor adoption and feedback, maintain AI Marketplace listings, and coordinate with IT, vendors, system owners, and business teams to improve AI adoption and value.

Manage booking creation, process booking amendments received through EDI, distribute booking confirmations, and support improvements to booking efficiency. Follow standard processes and management requirements while completing required training. The role requires customer orientation, strong English communication, Microsoft Office skills, teamwork, adaptability, and a university degree or equivalent.

Leads the regional Operations Steering Support function, managing team performance, workload planning, operational data governance, reporting, analytics, cost control, and supplier oversight. Maintains master data, dashboards, contracts, tariffs, and vendor information while coordinating with Operations, Procurement, Finance, and regional teams. Provides cost analysis, supplier performance insights, management recommendations, and continuous process improvements to improve efficiency, data quality, operational resilience, and decision-making.

Manages regional treasury operations, including cash positioning, liquidity optimization, cash repatriation, FX risk mitigation, banking relationships, and treasury technology implementation. The role oversees bank structures, controls, compliance, reporting, and process automation across multiple jurisdictions. It also supports complex treasury issues, advises regional teams, contributes to financial strategy, manages escalated disputes, and may supervise treasury managers or supervisors.

Monitor and process accounts payable invoices in SAP and VIM, ensuring accurate and timely posting, payment, vendor rebates, reconciliations, and document archiving. Review and correct invoice errors, verify invoices against purchase orders, resolve vendor and work-order issues, analyze root causes, and optimize invoice-processing workflows. Coordinate with internal departments, external vendors, and supervisors while responding to vendor queries and supporting assigned projects.

Oversee financial reporting, controls, budgeting, forecasting, cash management, audits, tax compliance, and governance across countries in the Arabian Gulf area. The role reviews country financials, ensures compliance with IFRS and group policies, coordinates statutory and external audits, manages cash repatriation and receivables, provides variance analysis and business insights, and coaches country finance teams while partnering with regional and area leadership.

Supports general ledger accounting, bank reconciliations, cash-flow monitoring, agent and intercompany settlements, tax reporting, financial close, budgeting, forecasting, fixed-asset maintenance, internal controls, and SAP FI/CO system activities. The role prepares financial statements, reconciliations, expenditure analyses, cash-position reports, tax filings, and periodic management reports while coordinating with agents, auditors, and internal departments.

Own and maximize the value of global HR IT products while leading a nine-person international HR IT team and external resources. Responsibilities include shaping HR IT architecture, integrating HR solutions, advising HR stakeholders on process and technology improvements, managing requirements, and overseeing future Oracle Cloud HCM upgrades. The role requires experience with enterprise HCM platforms, IT product management, stakeholder engagement, team leadership, cloud technologies, and agile delivery.

Coordinates sales execution for a container shipping portfolio in China by managing territories, targets, customer relationships, quotations, tenders, space forecasts, leads, and market reporting. Promotes Hapag-Lloyd services, develops new business, monitors customer and sales performance, supports profitable volume growth, coordinates customer issues, and provides market intelligence. The role requires strong logistics or shipping knowledge, customer-facing sales experience, Mandarin and English fluency, and proficiency with Salesforce, FIS, and Microsoft Office.