Jobs at Hapag-Lloyd

Analyze commercial KPIs, identify trends and deviations, prepare forecasts and reports, support pricing and customer segmentation, align sales and stakeholders, drive reporting/process improvements, and provide administrative and analytical support to the Sales Director.

Design, implement and operate ServiceNow platform solutions (ITSM, ITOM, CMDB/Discovery). Lead platform administration, manage upgrades and integrations, provide L2/L3 support, enforce development standards, support agile/DevOps delivery, and mentor team members.

Lead design and optimization of Africa ship schedules, negotiate and enforce consortium, VSA and SCA agreements, maintain service data and allocation tables, monitor schedule compliance, collaborate with regional teams and Voyage Control, and improve processes and IT tools to strengthen network performance.

Own and grow a US Government account portfolio by responding to pricing requests, preparing quotations, managing OTG contract administration, tracking opportunities, supporting bookings/documentation, updating pricing guidelines, and coordinating with internal teams to increase volume and revenue.

Manage day-to-day commercial sales activities: customer calls, performance reporting, rate proposals and RFQs, account onboarding, contract audits, and cross-team coordination to secure volume and meet service targets.

Support finance team by managing business travel processes in Concur, verify travel reports and credit card statements, act as first point of contact for travel queries, administer Concur errors and improvements, liaise with travel agency, and update travel policies and manuals.

Manage accounts receivable activities including contacting customers about delinquencies, reconciling and posting payments, enforcing credit limits, generating reports, processing refunds, and resolving disputes while following company accounting policies.

Lead procurement strategy and execution for terminal and port services across the Middle East. Manage supplier selection, negotiations, contracts, and performance using TCO and ESG principles. Drive cost savings, analytics-led sourcing decisions, forecasting, and procurement process improvements while advising senior stakeholders and ensuring governance and compliance.

Generate and maintain profitable customer accounts by developing sales plans, soliciting and servicing customers, preparing quotations, coordinating bids/tenders and credit, tracking CRM KPIs, and collaborating with Sales Steering, Sales Support, Operations and Finance to ensure customer satisfaction and budgeted performance.

Drive and manage profitable customer business across import/export trades by developing budgets, soliciting and servicing accounts, executing sales plans and CRM KPIs, preparing rate quotations via FIS tool, coordinating credit applications, analyzing market feedback, and ensuring customer satisfaction in coordination with Sales Steering, Support, Operations, and Finance.

Manage and coach a Sales Support team handling contracts, rate agreements, tariff filings, and FMC submissions. Oversee contract administration and Freight Information Systems processes, resolve customer issues, support sales execution, monitor metrics, and ensure policy and training compliance. Exercise independent judgment for staffing, discipline, grievance resolution, and process improvements within maritime commercial operations.

Support procurement for inland and equipment logistics categories (truck, chassis, gensets, rail, barge, depot). Perform cost control, budgeting, savings tracking, KPI reporting, supplier performance analysis, vendor evaluations, and procurement operations support using SAP and COUPA.

Lead and modernize the enterprise financial planning platform and processes, ensuring robust integrations with SAP S/4HANA, FIS and central DWH. Manage a diverse team, implement engineering best practices, drive automation and data quality, align stakeholders, and deliver scalable, user-centric planning, forecasting, budgeting, and closing solutions.

Lead and oversee all operational activities across Africa including cargo operations, depots, inland transport, equipment, vendor management, compliance, and crisis response. Drive operational excellence, cost and performance optimization, stakeholder management, and people development to ensure safe, efficient, and customer-focused service delivery.

Manage transshipment planning and execution: prepare/send plans and feeder bookings, optimize routings, monitor container connections, ensure special cargo documentation and approvals, create SAP-MM/FIS workorders, liaise with vendors/feeder companies, and meet KPIs and vendor billing targets.

Lead inland operations across assigned geography to optimize logistics, rail operations and equipment utilization. Drive performance via KPI governance, data-driven improvements, vendor management, block-train and rail planning, digitalisation initiatives, and cross-functional projects to improve service reliability, reduce costs and enhance customer experience.

Process PO and non-PO invoices in SAP VIM, handle vendor communication, reconcile supplier statements, prepare payment proposals, support month-end closing, drive AP process improvements and maintain process documentation and training materials.

Manage and monitor regional agency accounting and controlling for Middle East: oversee agency costs, commissions, audits, month-end closings, payments, suspense account clearance, VAT, bank guarantees, reporting, process improvements, and provide ad hoc analyses and management support.

Lead area-level performance and cost control by translating targets into operational KPIs, forecasting P&L elements, analyzing cost drivers, and delivering data-driven recommendations. Ensure data quality, drive cost-saving initiatives, support budgeting/forecasting, oversee vendor contracts in SAP, and embed the 4DX/DOS performance framework across the Area.

Lead Thailand sales organization to achieve targets across volumes, market share, digital services and logistics. Coach and manage sales teams, own key customers, drive pipeline, coordinate cross-functional stakeholders, manage tenders, support budgeting and market feedback, and ensure customer satisfaction and ethical standards.