Jobs at Hapag-Lloyd

Supervise and develop an inland delivery team managing intermodal container transportation by rail, truck, barge, and vessel. Ensure cost-effective routing, timely work-order completion, cargo release, customs processes, KPI performance, customer and vendor resolution, regulatory compliance, claims documentation, and container dwell reduction. Manage personnel actions, training, vendor evaluations, CRM productivity, system UAT, and project support.

Manage assigned customer portfolio to achieve volume and KPI targets: plan and perform sales visits, update CRM and pipelines, evaluate customer potential, negotiate and close contracts, coordinate with stakeholders, resolve escalations, and drive customer satisfaction and business growth.

Monitors transport, port, and terminal costs to establish accurate standard costs for pricing and shipment profitability analysis. Identifies cost drivers and root causes, communicates insights to Operations and Commercial teams, analyzes vendor costs and volumes, and supports savings initiatives. Serves as a subject matter expert for assigned logistics cost categories and oversees maintenance of FIS catalogues.

Supports procurement for intermodal rail services through budget preparation, cost and supplier analysis, tender and pricing evaluations, savings tracking, negotiations, contracts, tariff maintenance, compliance, reporting, and supplier risk management. The role uses SAP, Zycus, FIS, Excel, and PowerPoint to maintain supplier information, analyze procurement data, monitor KPIs, support sourcing events, and provide administrative and analytical assistance to regional procurement leadership.

Process dangerous goods bookings within required timelines and ensure compliance with international, national, local, port, vessel, and shipping-line regulations. Support safe transport-chain operations, participate in dangerous-goods and maritime-shipping training, contribute to team discussions, and help maintain knowledge-sharing across regional dangerous-goods departments. The role is designed for a student seeking practical experience in maritime transport, logistics, and dangerous-goods operations.

Coordinates regional berth planning and terminal operations for incoming vessels. Works with terminals, marine operations, and network execution to optimize berth lineups, reduce vessel waiting time, maintain terminal data, and monitor port performance. Supports vendor performance, cost control, invoice verification, dangerous goods and damaged-container handling, port formalities, and stakeholder relationships. Serves as a Portchain super-user and supports terminal onboarding, commercial visits, and operational process improvements.

Support office coordination and site management: manage supplies and inventory, maintain office space, prepare new-hire welcome packs, assist reception and events, and perform other assigned administrative tasks.

Own the VAS commercial product roadmap, translate business needs into functional requirements, coordinate with IT Product teams, prioritize initiatives, provide first-line support for live products, investigate incidents, and drive cross-functional improvements to enhance customer experience and revenue.

Coordinates ocean-shipping documentation, including receiving and registering shipping instructions, preparing bills of lading and drafts, processing amendments, issuing sea waybills and invoices, adjusting detention and demurrage charges, and reminding customers about document deadlines.

Supervises the accounts receivable team, overseeing collections, key customer accounts, refunds, workload management, reporting, issue resolution, training, and employee development. Ensures compliance with company accounting procedures, minimizes bad-debt exposure, supports departmental strategy, and applies policies consistently. The role also assists management with performance reporting, process improvements, complex disputes, and operational decision-making.

Develops and manages a portfolio of small and medium-sized customers, achieves annual sales business development targets, promotes digital products, prepares quotations, conducts customer calls and quarterly business reviews, evaluates customer potential, and provides market intelligence. The role coordinates with internal teams, follows up on pricing and customer business, supports administrative filings, analyzes data, and optimizes cargo volume and profitability.

Lead regional supply-and-demand analytics and cost-optimization efforts. Analyze operational, commercial, and financial data to recommend equipment planning, utilization, forecasting, and cost-saving actions. Build dashboards and models, monitor KPIs, support regional planning and budgets, drive process improvements, and partner cross-functionally to influence decisions and implement approved initiatives.

Coordinates vessel, terminal, depot, inland, and container equipment operations at Walvis Bay. Responsibilities include managing cargo movements, special and dangerous goods, inspections, port formalities, equipment inventory, vessel updates, damage claims, vendor relationships, invoices, forecasts, operational reports, and stakeholder communications. Ensures compliance with port regulations and company procedures while supporting efficient vessel operations and continuous process improvement.

Provides clerical, administrative, and operational support to the sales team. Responsibilities include managing customer data, handling audits and exceptions, refreshing and verifying rates, supporting 3PA pricing, and processing free-time requests. The role requires liner shipping industry experience, familiarity with company products and ship systems, attention to detail, analytical thinking, communication, problem-solving, and independent work skills.

Analyzes commercial and sales performance data to support forecasting, budgeting, market segmentation, customer retention, profitability, and revenue growth. Builds dashboards and KPI reports, evaluates trends and opportunities, ensures data quality, and presents recommendations to leadership. Partners with Sales, Finance, Customer Service, and global teams on performance reviews, strategic initiatives, scenario modeling, and continuous process improvement.

Paid 3-month internship supporting maintenance and review of financial master data for customer accounts in ERP. Process daily data requests and tickets, ensure data quality and consistency with procedures, use MS Excel to clean and combine data, and participate in process meetings.

Support the Global Procurement team as the primary user contact for Coupa after onboarding. Respond to user queries, maintain master data, update configurations and workflows, assist testing upgrades, and help create reports and dashboards to track system usage and data quality.

Support validation and processing of dangerous goods bookings to ensure legal and operational compliance, participate in trainings and team meetings, and assist with tasks assigned by supervisors to maintain safety across the transport chain.

Manages trade activities and sales execution across an assigned area. Develops sales priorities, pricing guidelines, customer profiles, and performance reports; conducts customer and sales visits; analyzes market and competitor activity; supports negotiations; monitors customer segmentation and performance; and communicates recommendations to trade and area management. Promotes quality management, process improvement, customer satisfaction, and timely issue resolution.

Leads the Hapag-Lloyd Quality Service Centre in Mauritius, overseeing strategy, operations, customer service, financial governance, compliance, KPIs, continuous improvement, digital transformation, and cross-functional collaboration across Africa. Develops leadership capability, manages budgets and resources, resolves complex customer and operational issues, and ensures efficient, customer-centric service delivery aligned with regional and global objectives.