Jobs at Hapag-Lloyd

Coordinate inland shipments by rail, truck, barge, and feeder vessel; handle customer inquiries; arrange transport bookings; manage cargo release, customs, and dwell-time issues; liaise with vendors, terminals, legal/insurance, and internal teams to ensure timely, cost-effective intermodal operations and claims documentation.

Supervises IT support staff and manages user, hardware, software, network, server, access, and infrastructure support. Coordinates vendors, IT purchasing, asset inventories, backups, business continuity, cybersecurity controls, audits, and compliance. Supports system deployments, migrations, upgrades, and projects while tracking delivery and developing team capabilities.

Manages accounts receivable activities, including customer collections, dispute resolution, credit-limit monitoring, account reconciliation, check posting, refunds, statements, reporting, and delinquency escalation. The role also responds to customer inquiries, coordinates internally to resolve payment issues, and follows company accounting policies and procedures.

Manage vessel and voyage utilization across designated services and trades. Responsibilities include allocation and capacity management, booking and utilization forecasting, shipment acceptance, waitlist prioritization, special cargo approvals, overbooking management, and coordination with commercial, operations, planning, pricing, terminals, and partner lines. The role supports schedule reliability, cost reduction, contingency planning, and proactive baseline optimization while balancing profitability, customer experience, and operational constraints.

Coordinate transshipment execution across areas, ports, terminals, feeders, vendors, and customer service teams. Plan and assign connections, align capacity with cargo volumes, manage schedule changes and rollovers, arrange haulage and storage, create feeder work orders and transport exceptions, update shipment systems, and communicate inspections and additional charges. The role requires systematic analytical thinking, maritime or logistics knowledge, strong communication, negotiation skills, and fluent English.

Build and maintain customer relationships, assess account growth opportunities, promote Hapag-Lloyd digital products, prepare competitive rate proposals, monitor customer business and quotations, and provide market feedback. The role supports growth accounts, achieves core performance indicators, resolves customer challenges, and delivers responsive, customer-focused service in a commercial logistics environment.

Drive sales performance for export trade to the Far East by managing existing accounts, acquiring customers, evaluating potential, creating sales plans, monitoring market and customer performance, coordinating tenders and quotations, and collaborating with sales and customer service teams. The role requires shipping, freight forwarding, or logistics experience, strong negotiation skills, German and English proficiency, and effective use of QlikView and Salesforce.

Manage vessel capacity, cargo allocation, booking levels, and real-time prioritization across trade routes. Coordinate with global planning, commercial, and customer service teams to address delays, transshipment issues, and special cargo requirements. Monitor utilization and loading KPIs while improving booking response times and operational performance. The role requires analytical thinking, data comfort, decision-making under pressure, communication, and a proactive ownership mindset. Maritime, logistics, transportation, or trade-management education or exposure is advantageous, but full-time experience is not required.

Build and manage customer relationships, evaluate account growth opportunities, promote Hapag-Lloyd digital products, prepare competitive rate proposals, monitor customer business and quotations, track KPIs, and provide market feedback. The role focuses on developing customers into key accounts while identifying challenges and delivering solutions in a commercial logistics environment.

Leads cost control activities by ensuring accurate standard costs, analyzing transportation and terminal cost changes, identifying root causes, and supporting pricing and shipment profitability decisions. Coaches team members, drives automation, coordinates cost-saving initiatives, maintains FIS catalogues, prepares management reporting, and presents departmental performance metrics. Requires strong Excel skills, attention to detail, analytical ability, and clear communication with management and operational stakeholders.

Leads commercial performance, trade-lane strategy, customer growth, and account management across Asia export trades for the Global NVO Program. Manages Global NVO Account Managers, coordinates Trade Management and regional stakeholders, drives capacity utilization, profitability, contract fulfillment, and strategic customer initiatives. Monitors KPIs, market trends, forecasts, and performance gaps while developing corrective actions. Builds stakeholder alignment, supports customer escalations, and develops team capability and succession plans.

Executes daily empty-container planning and repositioning across vessels, barges, feeders, rail, and truck. Maintains equipment inventory accuracy, creates shipments and work orders, monitors overdue equipment, coordinates with terminals and operations teams, updates reports and dashboards, manages customs documentation, reviews invoices, controls positioning costs, and supports vendor performance monitoring. Analyzes discrepancies and escalates exceptions to supervisors without supervisory responsibilities.

Supports Sales Executives by coordinating sales activities, customer coverage, follow-up actions, meetings, quotations, tenders, and customer requests. Maintains CRM and customer portfolio data, monitors opportunities, gathers market feedback, and coordinates with Customer Service and internal stakeholders. Ensures sales information is documented accurately and activities are completed on time while supporting customer relationship management and related administrative tasks.

Manage and grow a portfolio of medium and large accounts for special equipment sales in Istanbul: conduct face-to-face sales, develop account strategies and visit plans, coordinate tenders, credit and handovers, provide market feedback, and maintain CRM records.

Monitors transport, port, and terminal costs to establish accurate standard costs for pricing and shipment profitability analysis. Identifies cost drivers and root causes, communicates insights to Operations and Commercial teams, analyzes vendor costs and volumes, and supports savings initiatives. Serves as a subject matter expert for assigned logistics cost categories and oversees maintenance of FIS catalogues.

Process dangerous goods bookings within required timelines and ensure compliance with international, national, local, port, vessel, and shipping-line regulations. Support safe transport-chain operations, participate in dangerous-goods and maritime-shipping training, contribute to team discussions, and help maintain knowledge-sharing across regional dangerous-goods departments. The role is designed for a student seeking practical experience in maritime transport, logistics, and dangerous-goods operations.

Coordinates regional berth planning and terminal operations for incoming vessels. Works with terminals, marine operations, and network execution to optimize berth lineups, reduce vessel waiting time, maintain terminal data, and monitor port performance. Supports vendor performance, cost control, invoice verification, dangerous goods and damaged-container handling, port formalities, and stakeholder relationships. Serves as a Portchain super-user and supports terminal onboarding, commercial visits, and operational process improvements.

Supervises the accounts receivable team, overseeing collections, key customer accounts, refunds, workload management, reporting, issue resolution, training, and employee development. Ensures compliance with company accounting procedures, minimizes bad-debt exposure, supports departmental strategy, and applies policies consistently. The role also assists management with performance reporting, process improvements, complex disputes, and operational decision-making.

Develops and manages a portfolio of small and medium-sized customers, achieves annual sales business development targets, promotes digital products, prepares quotations, conducts customer calls and quarterly business reviews, evaluates customer potential, and provides market intelligence. The role coordinates with internal teams, follows up on pricing and customer business, supports administrative filings, analyzes data, and optimizes cargo volume and profitability.

Coordinates vessel, terminal, depot, inland, and container equipment operations at Walvis Bay. Responsibilities include managing cargo movements, special and dangerous goods, inspections, port formalities, equipment inventory, vessel updates, damage claims, vendor relationships, invoices, forecasts, operational reports, and stakeholder communications. Ensures compliance with port regulations and company procedures while supporting efficient vessel operations and continuous process improvement.