Key Responsibilities
Sales Operations Management
- Oversee daily sales operations activities and ensure efficient support for sales teams and business stakeholders.
- Develop, implement, and continuously improve sales processes, policies, and procedures.
- Ensure operational activities are aligned with business objectives and customer expectations.
- Support sales planning, territory management, quota administration, sales enablement, and incentive programs as required.
Leadership and Team Management
- Lead, coach, develop, and motivate a high-performing Sales Operations team.
- Attract, recruit, onboard, and retain top talent while fostering employee engagement and professional growth.
- Develop local talent through structured coaching, training, and career development programs.
- Set clear performance expectations, conduct regular performance reviews, and provide ongoing feedback and mentorship.
Reporting, Analytics, and Performance Management
- Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, service quality, and process performance.
- Prepare, analyze, and communicate sales reports, dashboards, forecasts, and business insights to leadership.
- Monitor pipeline performance, conversion metrics, revenue trends, and operational efficiency indicators.
Stakeholder and SLA Management
- Collaborate closely with business unit stakeholders to establish, monitor, and exceed service level agreements (SLAs). Provide regular updates to stakeholders regarding team performance, operational improvements, and project initiatives.
- Build strong partnerships with Sales, Marketing, Finance, Customer Success, and other functional teams.
Process Improvement and Business Excellence
- Challenge existing processes and continuously seek opportunities to improve efficiency, quality, and scalability.
- Promote a culture of continuous improvement by identifying process gaps and leading improvement initiatives.
- Drive operational excellence through automation, standardization, and workflow optimization.
- Establish succession and contingency plans to minimize operational risks and disruptions.
Qualifications:
- Must be a bachelor’s degree holder
- Must have knowledge and experience in end-to-end sales operations work or any similar sales support work
- Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
- Must have a keen eye for details and the ability to manage data with accuracy and completeness
- Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
- Must be dynamic or capable of balancing multiple priorities in various work areas
- Must be willing to work night shift
- Intermediate to advance skills in MS Excel
- Proficiency in MS Office suite and web-based applications
- Familiarity in sales commission platform is an added advantage
- Working knowledge in CRM platform or equivalent e.g. Salesforce, GCRM, etc.
- Quick learner and adaptable to new tools/AI technologies
Internal Hiring Requirements:
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Bachelor's degree
- Knowledge and experience in end-to-end sales operations or similar sales support work
- At least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
- Keen eye for details and ability to manage data with accuracy and completeness
- Excellent written and verbal communication skills and ability to collaborate across all levels
- Ability to balance multiple priorities across various work areas
- Willingness to work night shift
- Intermediate to advanced skills in MS Excel
- Proficiency in MS Office suite and web-based applications
- Working knowledge in CRM platforms (e.g., Salesforce, GCRM)
- Familiarity with sales commission platforms
- Quick learner and adaptable to new tools and AI technologies
- Must be in current role for 1 year (internal hiring requirement)
- No disciplinary action in the past 12 months (internal hiring requirement)
- No attendance or punctuality issues in the past 12 months (internal hiring requirement)
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
