Summary:
This role is within LexisNexis Risk Solutions, Consumer Advocacy Team. The position is responsible for overseeing end-to-end operational delivery and team engagement. It involves leading day-to-day operations, driving performance and service quality, and ensuring alignment with business objectives. The role requires strong people leadership, effective collaboration with peers, and proactive stakeholder management across functions and geographies.
Job Description:
- Overseas a team of Level I representatives and manages day-to-day operational activities.
- Leads CI and Automation initiatives, collaborating with business unit counterparts and internal stakeholders.
- Handles escalated customer and managerial calls, ensuring timely and effective resolution.
- Implements and enforces team-level and organizational policies and procedures.
- Participate in strategic planning initiatives to support and achieve team and organizational objectives.
- Prepares reports and presentation materials for senior leadership and executive-level meetings.
- All other tasks assigned
Key Qualifications:
- Must possess a bachelor’s degree in any field.
- Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization.
- Proven success in managing change within operational environments.
- Strong organizational, prioritization, and delegation skills.
- Proven problem-solving and analytical capabilities.
- Detail-oriented with strong project management skills.
- Must have knowledge of current AI practices, tools, and industry trends relevant to data operations and workflow optimization.
- Open to flexible schedules
- Demonstrates a consultative and collaborative mindset.
- Ability to manage a remote, results-oriented team.
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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Skills Required
- Bachelor's degree in any field
- Excellent written and verbal communication skills
- Ability to effectively collaborate across all levels of the organization
- Proven success in managing change within operational environments
- Strong organizational, prioritization, and delegation skills
- Proven problem-solving and analytical capabilities
- Detail-oriented with strong project management skills
- Knowledge of current AI practices, tools, and industry trends relevant to data operations and workflow optimization
- Open to flexible schedules
- Consultative and collaborative mindset
- Ability to manage a remote, results-oriented team
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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