SGS

Supervisor - Customer MDM

Posted 2 Months Ago

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Muntinlupa, Southern Manila District, National Capital Region, PHL

In-Office

Senior level

Information Technology • Professional Services • Security • Consulting

The Role

Lead the Customer Master Data team to ensure accurate, complete customer records across ERP and business systems. Oversee daily MDM operations, enforce data governance and controls, manage audits and compliance, drive process improvements and automation, coordinate with finance/IT/global stakeholders, and develop team members.

Summary Generated by Built In

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The Customer Master Data (MDM) Supervisor is responsible for leading the Customer Master Data team and ensuring the accuracy, completeness, timeliness, and governance of customer master data across ERP and business systems. The role oversees day-to-day operations, drives compliance with internal controls and data governance standards, supports process improvement initiatives, and serves as the primary escalation point for customer master data issues. The Supervisor collaborates closely with Finance, Operations,IT, and Global MDM stakeholders to maintain high-quality master data that supports business operations and financial processes.

Operational Management

Lead and supervise Customer MDM operations to ensure service delivery meets agreed SLAs and KPIs.
Review, approve, and monitor customer master data creation, modification, extension, blocking, and deactivation requests.
Manage workload distribution, resource allocation, and prioritization of activities.
Act as the first point of escalation for operational and process-related issues.
Ensure timely completion of daily, weekly, and month-end activities.
Monitor productivity and quality performance of team members.

Data Quality & Governance

Ensure customer master records are accurate, complete, standardized, and compliant with global data governance requirements.
Manage duplicate prevention activities and master data validation controls.
Conduct regular data quality reviews and coordinate cleansing activities.
Support implementation of customer data standards, naming conventions, and governance frameworks.
Ensure audit trails and supporting documentation are properly maintained.

Controls & Compliance

Ensure adherence to internal control requirements, segregation of duties, approval workflows, and compliance policies.
Support internal and external audits related to customer master data.
Monitor compliance with customer onboarding and maintenance procedures.
Identify process risks and implement corrective and preventive actions.

Continuous Improvement

Identify opportunities for automation, simplification, and standardization.
Lead process improvement initiatives to enhance efficiency and data quality.
Develop and maintain work instructions, SOPs, training materials, and process documentation.
Participate in system implementations, migrations, and transformation projects related to master data management.

Stakeholder Management

Build strong relationships with local finance teams, OTC teams, sales organizations, and business stakeholders.
Provide guidance and support regarding customer master data policies and procedures.
Coordinate with Global MDM and Data Governance teams on process enhancements and issue resolution.
Prepare management reports and communicate performance, risks, and key issues to leadership.

People Leadership

Lead, coach, and develop Customer MDM Specialists and Senior Specialists.
Conduct performance reviews, coaching sessions, and development planning.
Support recruitment, onboarding, succession planning, and employee engagement activities.
Foster a culture of accountability, service excellence, and continuous improvement.

Qualifications

Education

Bachelor's Degree in Finance, Accounting, Business Administration, Information Management, or related field.

Experience

7+ years of experience in Master Data Management, Customer Master Data, OTC, Shared Services, or Finance Operations.
Minimum 4 years of people leadership or supervisory experience.
Experience working in a global shared services environment preferred.
Experience with ERP platforms such as Oracle or equivalent.

Skills Required

Bachelor's degree in Finance, Accounting, Business Administration, Information Management, or related field.
7+ years of experience in Master Data Management, Customer Master Data, OTC, Shared Services, or Finance Operations.
Minimum 4 years of people leadership or supervisory experience.
Experience with ERP platforms such as Oracle or equivalent.
Experience working in a global shared services environment.

SGS Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SGS and has not been reviewed or approved by SGS.

Healthcare Strength — Core medical, dental, and vision coverage is part of the U.S. package and is generally viewed as adequate even if not standout. Company information also underscores healthcare coverage as a standard element of the offering.
Retirement Support — A 401(k) is commonly included in the U.S., and group disclosures reference post‑employment benefit plans in select regions. These components provide a baseline of retirement security beyond core pay.
Strong & Reliable Incentives — Annual incentive/bonus structures are part of the compensation mix and cited positively in some regions and roles. Punctual pay is also highlighted as a plus.