Supervisor, Cloud Operations

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
We are hiring a supervisor to lead a team that handles cloud operations for our partner sales ecosystem. This role is responsible for managing business processes of lead-to-cash sales cycle. The person in this role will guide the team, monitor daily operations, and ensure targets and SLAs are met. You will focus on maintaining process quality, resolving escalations, and developing a team while delivering a strong partner experience.
 

What You'll Do:

• Supervise and manage the daily operations of the cloud operations team.

• Understand end-to-end lead-to-cash sales ops cycle, with key focus on leads management & private offers creation.

• Act as the primary escalation point for complex private offers and partner-related issues.

• Collaborate with Alliance managers, Partners and Alliance operations team for smooth execution of tasks.

• Monitor SLAs, productivity, and quality metrics to maintain operational excellence.

• Drive process improvements, documentation updates, and automation initiatives.

• Conduct regular performance reviews, coaching sessions, and team development
  activities.

• Exceptional knowledge on Salesforce, AWS Marketplace transactions

• Create and maintain documentation for all the operational processes

• Monitor marketplace performance metrics and provide regular reports to stakeholders.

• Identify opportunities to offer optimization and implement improvements to drive marketplace growth.

• Ensure compliance with marketplace policies and CrowdStrike's internal guidelines.

• Stay updated with latest marketplace trends and best practices.

What You'll Need:

• Bachelor’s/Post Graduate Degree required (Business/Operations/Project/Marketing)

• 8+ years of overall relevant industry experience.

• Data Analytics Experience, Working with alliances and Sales operations Functions

• Fluent Salesforce.com user, strong understanding of custom objects (and customizing Sales Cloud), standard objects (user object, hierarchies)

• Experience with data loading tools like Salesforce Inspector and DataLoader.

• Experience managing or leading projects from the inception until the conclusion of the
  project.

Shift Timing : 2:00 Pm to 11:00 PM IST

Work Location : Kharadi, Pune (Work from Office)

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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