This leader will train, develop, and coach their team and establish success criteria to ensure execution and delivery based on client expectations. The Supervisor of Client Services will maintain strong relationships with the clients and carrier partners they serve and ensure alignment across the entire organization.
Key Responsibilities:
- Supervises Client Services Team
- Coach, develop, and empower team members and create a cohesive team environment between team members in the field and home office
- Champion our LDM operating model and ensure team engagement and objectives are achieved
- Establish a cadence of communication and touch points to ensure client expectations and performance metrics are clear and aligned across all team members with guidance from manager
- Establish and deliver success criteria for achieving business goals and objectives
- Introduce client transparency and reporting via various media (e.g. scorecards, VoC, etc.)
- Partner with peers across Operations, and other Cox Automotive support teams to ensure that all aspects of their team are optimal
- Demonstrate business acumen and analytical skills required to support key performance indicators, goals and objectives, and profitability goals
Outputs:
- Support desired team member satisfaction, sales objectives, client experience and margin goals
- Logistics sales and profitability: support/develop/implement plan to improve the following: - Process redesign, system and tool strategy and implementation, operating metrics tracking/ranking, incentive systems, partner with LDM
Requirements:
Minimum
- High School Diploma/GED and 5 years' experience in a related field (automotive industry and/or logistics). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline (Business Administration, Supply Chain Management, Finance, Economics) and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
- Proven change leader
- Servant leader with proven ability to develop high performing teams
- Demonstrated ability to operate effectively in highly matrixed environments
- Demonstrated track record of assessing, developing, and empowering talent
- Demonstrated track record of business analytics insights and cost management
- Strong negotiation skills and the ability to influence others
Preferred
- BS/BA degree strongly preferred
- 3+ years leadership role preferred
USD 59,600.00 - 89,400.00 per year
Compensation:
Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
