Superannuation Administrator

Company Description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you! 

So, who is GROW Inc? 
Founded in 2016, we’re the Australian FinTech success story you probably haven’t heard about. We’re solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90’s computing.

How are we doing it?
We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We’re making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

We’re rebels with a cause. We’re authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day. 

Job Description

We currently have multiple roles open across various teams within our Superannuation Operations function, including roles in our Member & Employer Services (Money In), Member Payments (Money Out), Pensions, Insurance and Data Support/Annual Review teams. As a Superannuation Administrator at GROW, you will: 

• Process all assigned work within the contracted SLA
• Ensure all work is completed accurately without errors (either processing or peer review)
• Identify areas which impact your ability to meet accuracy and SLA commitments
• Provide support to your team members to ensure we achieve our targeted SLA performance as a team
• Advocate opportunities for continuous improvement working with your Stream Lead & Operations Support specialists to identify risks and defects relating to existing solutions to optimise operational efficiency and service excellence
• Ensure all risks and incidents identified are raised immediately with your Stream Lead or Leader, including supporting any root cause (to reduce further risk) and active participation in the rectification process

Qualifications

At GROW, we believe that experience and passion matter more than just qualifications on paper. However, to be successful in this role, we’re ideally looking for candidates based in Melbourne or Sydney who have at least 2 years of experience in a similar superannuation administrator role within the Money In, Money Out, Pensions, Insurance and/or Data Support/Annual Review space.

We value diversity of thought and believe that everyone has the ability to make a difference here at GROW. We understand that you may not meet every requirement requested, however if you’re inspired by our mission and feel that you’d be a great fit for our team then we’d still love to hear from you.

Additional Information

Why you’ll love working at GROW

• Birthday Leave - Take an extra day off on your birthday!
• Weekly Pay Cycle - No more waiting for PayDay!
• Hybrid Work Arrangement - We have a true hybrid arrangement with no set days in the office!
• Exciting Discounts - Think movie tickets, gift cards & even electronics!

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant