The Customer Success Intern supports the Customer Success team by providing excellent service, document setup, and collaboration. You will create, implement, and tag customer documents to meet their document setup needs, ensuring accuracy before filing deadlines.
What You'll Do
Create and implement customer documents using industry-leading software
Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
Apply XBRL tagging information to financial statements and statement footnotes
Tie-out XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline
Provide exceptional customer service to internal and external customers
What You'll Need
Minimum Qualifications
Currently enrolled in a degree-seeking program, preferably in Business, Accounting, or a related program
Preferred Qualifications
Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs
Professional, outgoing, energetic personality with excellent interpersonal skills
Ability to work independently and take initiative
Attention to detail and follow-through are required
Technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc
Experience using Excel, Word, Google Docs, and similar word processing programs
Travel Requirements & Working Conditions
Reliable internet access for any period of time working remotely, not in a Workiva office
Minimal travel
Sponsorship Requirements
Must be authorized to work in the United States and not require sponsorship now or in the future
When can you expect to hear back?
We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!
All postings close: February 20, 2026
Interviews: Early to mid March
Offers: Mid to late March
2026 Start Dates:
This position has opportunities to start in the Summer. Please see our start date below and let us know your availability.
Summer 2026 Internships: Monday, May 18, 2026 (40/hours per week max)
How You’ll Be Rewarded
✅ 401(k) participation and match
✅ Paid sick leave
✅ A unique opportunity to further your learning experience through additional internship seasons
Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
Workiva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Workiva and has not been reviewed or approved by Workiva.
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Equity Value & Accessibility — Equity is positioned as a standard part of total rewards, with company equity granted from day one and stock purchase opportunities available. The overall package is often framed as well-rounded by combining salary, bonus, and equity.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, and vision options across large networks along with life and disability insurance. Mental health support and specialty coverage, including transgender healthcare benefits, further strengthen the health offering.
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Leave & Time Off Breadth — Time-off provisions emphasize flexibility, including flexible PTO for vacation or sick time, paid holidays, and company-wide wellbeing days. Volunteer time off and an annual Day of Service add additional paid time-away options.
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What We Do
Workiva simplifies complex work for thousands of organizations around the world, including 85% of the Fortune 500®. Our cloud technology, the Workiva platform, is a fit-for-purpose, connected reporting and compliance platform that enables our customers to streamline processes, connect data and teams, and ensure consistency—all within a controlled, secure, audit-ready platform. Workiva customers connect critical business data directly from source systems to our cloud platform, seamlessly enabling collaboration and deep integration into existing workstreams. The Workiva platform provides unparalleled trust, transparency, and assurance for all stakeholders. That’s why thousands of enterprises across 170 countries use the Workiva platform.
Why Work With Us
Our mission at Workiva—powering transparent reporting for a better world—is driven by company values and principles. They inspire and guide what we do—from how we build our software to how we treat our employees. Here you have the freedom and resources you need—backed by a culture of collaboration and diverse thought—to keep breaking new ground.
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