By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Subsidence Claims Consultant
We now have an exciting opportunity for a subsidence Claims Consultant within our award-winning Subsidence Services Division.
Acting as a focal point for clients and their customers, you will be responsible for managing a portfolio of domestic and commercial claims up to an agreed value. Following training and licensing, you will be empowered to make all decisions on your claims. The key requirement is to accelerate claims through to conclusion, achieved by high levels of autonomy.
You will be the first point of contact for customers and clients, supporting and resolving any queries they may have. You will progress claims towards conclusion with the authority to make all technical decisions on the claim. You will produce client-specific reports and documentation for the customer, ensuring an accurate action plan is maintained throughout the claim and all stakeholders are updated when any revisions are introduced. You will be responsible for the reserve accuracy of the claim and liaise with suppliers to ensure progress and delivery of services provided by our suppliers.
If you're looking for a combined office and remote role where you can manage claims with autonomy and flexibility, this could be perfect for you.
This is perfect for someone with experience in claims management, strong communication skills, and a proactive approach to customer service.
The skills you will have when you apply:Experience in managing subsidence claims: Previous experience in a subsidence claims environment is essential.
Organisational Skills: Organised, diligent, and able to run tasks through to completion.
Communication Skills: Excellent communication and negotiation skills, with experience handling demanding customers sympathetically but firmly over the phone.
Adaptability: Conscientious, hard-working, and flexible during high volumes, with the ability to cope with a fast-changing working environment.
Professional Attitude: Enthusiastic, professional, and positive attitude, with a desire to embrace innovative working practices.
The skills that will be developed once working:
Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
Remuneration & more
Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Group Income Protection
Other benefits
Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
Discounts on various products and services
At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Next steps for you:Think we'd be a great match? Apply now – we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).
#LI-REMOTE
Skills Required
- Previous experience managing subsidence claims
- Claims management experience (domestic and commercial portfolios)
- Excellent communication and negotiation skills, including handling demanding customers by phone
- Organisational skills and ability to run tasks through to completion
- Adaptability and ability to work under high volumes and fast-changing environments
- Professional, positive attitude and willingness to embrace new working practices
- Willingness to complete Sedgwick-specific training and required licensing
- Ability to work UK-wide in a hybrid working arrangement
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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