Jobs at Sedgwick

Owns the resource platform product vision, roadmap, backlog, and prioritization. Translates client and stakeholder needs into requirements, user stories, acceptance criteria, and product outcomes. Partners with development teams to manage dependencies, technical feasibility, sprint delivery, and continuous improvement. Tracks KPIs, communicates roadmap progress and risks, supports release readiness, and aligns product decisions with business objectives.

Leads workers compensation operations across multiple East Coast offices, overseeing claims management standards, regulatory compliance, business planning, performance, staffing, training, succession planning, budgets, and profit-and-loss management. Provides direct and indirect leadership for 300 or more colleagues, supports sales and client service efforts, manages personnel practices and performance development, and travels as required.

Analyze and adjudicate complex California workers’ compensation claims, including litigation and rehabilitation cases. Investigate exposures, establish reserves, calculate and pay benefits, negotiate settlements, manage recoveries and subrogation, prepare statutory filings, coordinate vendors, and report claims to excess carriers. Maintain accurate documentation, ensure timely resolution and compliance, communicate with claimants and clients, and manage professional client relationships.

Analyzes and adjudicates workers compensation claims, determines benefits, monitors reserves, manages claims action plans, coordinates return-to-work efforts, approves payments, handles subrogation, negotiates settlements, maintains accurate documentation, and communicates with claimants and clients. The role may also process complex medical claims, support quality programs, and travel as needed.

Coordinates quality assurance and delivery of client communication materials and fulfillment packages. Responsibilities include proofreading, branding and messaging checks, internal communications coordination, audit and approval recordkeeping, shared inbox monitoring, operational task tracking, deadline follow-up, and cross-functional collaboration. The role requires strong organization, communication, attention to detail, and familiarity with quality standards and process auditing.

Examines and adjudicates workers’ compensation claims, determines compensability and benefits, manages reserves and documentation, coordinates return-to-work plans, processes payments, handles subrogation, negotiates settlements, and communicates with claimants and clients. The role also involves reviewing medical claims, coordinating required filings, ensuring accurate coding, and maintaining professional client relationships while meeting service and regulatory expectations.

Builds and deploys machine learning models, develops ETL pipelines, explores data sources, and delivers predictive analytics that inform business decisions. Partners with cross-functional stakeholders, communicates technical findings, reviews models and code, and mentors team members. Responsibilities include data wrangling, feature engineering, supervised and unsupervised learning, data visualization, and potentially natural language processing using healthcare data.

Provides customer service and internal support for workers’ compensation case management teams. Responsibilities include managing supervised caseloads, collecting and documenting claim data, coordinating treatment services, verifying return-to-work status, communicating with claim parties, and maintaining compliance with workers’ compensation rules and company procedures.

Leads Sedgwick’s Manchester major and complex commercial property claims operation. Responsibilities include managing senior loss adjusters, overseeing high-value claims, ensuring financial performance, maintaining client relationships, improving operational processes, coordinating regional resources, and developing future leaders. The role combines hands-on technical loss-adjusting expertise with strategic oversight, team leadership, service improvement, and executive-level representation.

Reviews personal and commercial claims up to approximately $300,000 for compliance with client guidelines and company standards. Uses Xactimate and Symbility to conduct quality reviews and revisions, documents findings, identifies compliance trends, recommends training and process improvements, and provides feedback to team leads. Maintains claims handling, estimating, and jurisdictional expertise while supporting quality initiatives and performance reviews.

Supports property damage litigation by maintaining case records, conducting preliminary investigations, gathering evidence and witness statements, obtaining documentation, assisting fee earners with litigated caseloads, ensuring protocol compliance, and managing billing and time-recording targets.

Leads a remote and hybrid 24/7 Incident Response Team delivering Home Emergency and FNOL insurance claims services. Oversees service delivery, KPIs, SLAs, quality, customer experience, workforce planning, complaints, surge response, compliance, and client relationships. Develops operational leaders through coaching and succession planning, uses management information to improve efficiency, supports change and system initiatives, and provides leadership during major incidents and high-demand periods.

Lead a team of Claims Technicians within the subsidence division, overseeing performance, workloads, service levels, training, morale, absence management, appraisals, and daily enquiries. The role focuses on delivering excellent customer and client service, resolving issues decisively, and adapting to changing operational demands. It offers hybrid office and remote working and suits an experienced operations manager or senior claims technician progressing into management.

Lead a team of subsidence claims consultants, ensuring claims progress efficiently, accurately, and with strong customer and client service. Responsibilities include managing performance, capacity, training, absence, appraisals, morale, technical enquiries, file quality, and service levels. The role requires insurance or claims experience, people leadership, coaching ability, and preferably subsidence knowledge or a Cert CILA qualification. The position offers hybrid working, professional development, and support toward formal loss-adjusting qualifications.

Manages property insurance claims from registration through settlement and payment. Responsibilities include liaising with clients, insurers, suppliers, and insured parties; administering third-party claims; reviewing documentation; writing reports; and delivering settlement outcomes. The role requires strong customer service, communication, organization, problem-solving, and IT skills, with three days in the office and two days working from home.

Leads a 24x7x365 Security Operations Centre, managing SOC analysts, security monitoring, investigations, incident response, tabletop exercises, playbooks, metrics, automation, and operational improvements. Partners with engineering, threat assessment, IT, and business teams to improve detection and response capabilities. Develops team talent, supports security strategy and projects, manages critical incidents, and participates in an after-hours rotation.

Performs return-to-work assessments, coordinates modified-work and accommodation plans, gathers medical and employment information, supports injured workers and claims teams, resolves workers’ compensation cases under applicable policies and laws, enters claims data, and maintains quality standards. Provides telephone support to physicians and employers while assisting return-to-work staff with case-management activities.

Provides claims administration and support to loss adjusters by entering and updating claims, processing payments, communicating with customers, brokers, and insurers, and helping move claims toward settlement. The role requires organization, communication, and prior administration, insurance, or corporate customer service experience. It offers hybrid work, structured training, and a pathway toward loss adjusting or claims consulting.

Adjudicates complex workers compensation and liability claims by investigating exposures, managing litigation, coordinating vendors, negotiating settlements, and ensuring timely resolution. Leads team meetings, assigns follow-up actions, supports workload reviews, and assists with interviews and employee development. Requires nationwide jurisdiction knowledge, claims licensing, and supervisory capability, with responsibility for up to three direct reports.

Analyzes and processes lower-level general and bodily injury liability claims. Investigates exposures, gathers information, develops action plans, negotiates settlements within authority, communicates claim activity to claimants and clients, and supports senior claims representatives with complex cases.