Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.
Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services, offering fast, reliable solutions across a wide range of devices and systems.
Job SummaryAs a Subscription Retention Specialist, you'll play a key role in strengthening customer relationships by delivering exceptional service and identifying solutions that improve customer retention. You'll assist members with account maintenance, payment updates, collections, and subscription inquiries while working in a fast paced remote environment.
Responsibilities- Build customer loyalty by identifying customer needs and providing effective solutions.
- Handle account maintenance, payment updates, collections, and cancellation requests.
- Conduct follow up communications to keep customer accounts active and in good standing.
- Accurately document customer interactions using our CRM platform.
- Meet individual and team performance goals, including customer experience and retention metrics.
- Collaborate with teammates to continuously improve the customer experience.
Requirements
- Advanced English proficiency (B2+).
- At least one year of experience in customer retention, collections, sales, or a call center environment.
- Strong communication, negotiation, and objection handling skills.
- Ability to build rapport and resolve customer concerns.
- Self motivated, dependable, and organized, comfortable working with multiple applications simultaneously.
- Strong organizational and time management skills.
- Experience in B2B, B2C, subscription services, or technology related industries is a plus.
- Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor.
- Reliable high speed wired internet connection.
- Quiet and distraction free workspace.
- USB headset with a noise cancelling microphone.
Benefits
- Monthly compensation starting at $800, depending on candidate experience, paid through Deel.
- Uncapped commission opportunities.
- Performance based bonus.
- Independent Contractor position.
- Fully remote.
- Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time.
- Sundays off.
- 15 days of paid time off.
Qualified candidates will complete an initial interview with our recruiting team, followed by a second interview with the hiring manager that includes role play scenarios focused on customer interactions and objection handling. Successful candidates will receive an offer and begin the onboarding process.
Skills Required
- Advanced English proficiency (B2+)
- At least one year of experience in customer retention, collections, sales, or call center environment
- Strong communication, negotiation, and objection handling skills
- Ability to build rapport and resolve customer concerns
- Self-motivated, dependable, organized, comfortable working with multiple applications simultaneously
- Strong organizational and time management skills
- Experience documenting customer interactions using a CRM platform
- Personal Windows 10/11 computer
- Reliable high-speed wired internet connection
- Quiet, distraction-free workspace
- USB headset with noise-cancelling microphone
- Available to work Monday through Saturday, 8-hour shifts scheduled between 7:00AM and 7:00PM Eastern Time
- Experience in B2B, B2C, subscription services, or technology industries
What We Do
Geeks on Site provides onsite and remote computer repair and technical support, depending on each customer’s needs. The company’s experienced onsite technicians are available in more than 150 cities nationwide and stand ready to dispatch to homes and businesses within one business day, regardless of the issue at hand. For customers who need urgent assistance, Geeks on Site’s remote service team provides immediate support by phone around the clock. Geeks on Site is a full-spectrum technical support company. For residential users, its onsite computer repair and support services include: software repair, replacement, and troubleshooting; hardware repair, replacement, and troubleshooting; virus, spyware, and adware removal and cleanup; wireless network connection setup and troubleshooting; data recovery and system backup; user training for simple to advanced applications; and much more. Geeks on Site’s training services are designed for customers of all skill levels who wish to become more adept with technology. These services encompass a wide range of topics and applications, from courses on Windows updates; primers on various Microsoft Office suite applications and functions; and social media use and best practices. Geeks on Site’s business technology experts help small business owners and IT professionals with a wide range of IT-related matters as well, including: wireless router and firewall configuration; data backup and recovery solutions; server installs, and more. Geeks on Site also offers monthly maintenance plans that help individual and business customers maintain safe, efficient computer systems for years running. For a low fixed rate, each monthly plan includes unlimited phone support; remote preventive maintenance services and tutorials; expedited dispatch for issues that can’t be addressed remotely; and support for peripheral equipment such as printers and scanners.
