Jobs at Geeks On Site

Handles inbound and outbound sales inquiries for technology support services, qualifies customer needs, explains pricing and subscriptions, addresses objections, closes sales, and manages follow-up in a CRM. The representative coordinates with service teams, maintains accurate customer records, protects customer information, and works toward sales, conversion, and subscription targets in a fully remote environment.

Provides end-user and technical support for business systems, CRM platforms, reporting tools, integrations, automations, and telephony workflows. Maintains Zoho systems, builds workflows with automation platforms, creates dashboards and data queries, troubleshoots integrations and call-center technology, and identifies process-improvement opportunities. The role also documents solutions, collaborates across teams, manages priorities, and uses AI tools for research, troubleshooting, and productivity.

Manage client accounts in an ecommerce fulfillment setting, ensuring smooth operations and communication between clients and warehouse processes. Responsibilities include onboarding, troubleshooting, and reporting on performance metrics.

Provide remote subscription retention support by handling account maintenance, payment updates, collections, cancellations, and follow-ups. Use CRM to document interactions, meet retention and customer experience goals, and collaborate with the team to improve processes.