Subscription Manager

Job Title: Subscription Manager
Department: Finance Department
Reports to: Accounting Manager
Location: Pullman, WA 

Compensation Details: $68,000 - $90,000 (DOE)

Junior Level: $68,000 - $80,000

Senior Level: $85,000 - $90,000 (5+ years of experience)

Applicants must be legally authorized to work in the United States. Addium, Inc. does not sponsor employment visas now or in the future.

About Addium
Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to- end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible—transforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.

Key Responsibilities

Subscription Lifecycle Management

• Verify terms accuracy on all new subscriptions at setup — pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce.
• Coordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations.
• Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite.
• Maintain documentation of subscription configurations, pricing logic, and exception handling.
• Partner with Sales to coordinate renewal cycles and surface concerns early.
• Manage sales tax accuracy across the various states we operate in.

Auto-Pay Monitoring & Recovery

• Monitor auto-pay activity daily; identify failed transactions and initiate recovery cadence per established policy.
• Coordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues.
• Track recovery rates and escalate persistent failures or chronic issues to Finance leadership.
  

Stripe-to-NetSuite Reconciliation

• Perform monthly reconciliation between Stripe transaction activity and NetSuite revenue and AR balances.
• Investigate and resolve discrepancies between Stripe and NetSuite; document root causes and corrective actions.
• Maintain integration health between Salesforce, Stripe, and NetSuite; flag automation breaks or sync issues to Finance and IT.
• Reconcile deferred revenue between Stripe and NetSuite.
• Support month-end close deliverables for subscription revenue and deferred revenue tied to the subscription book.

Cross-Functional Coordination & Improvement

• Partner with Finance, Sales, Customer Success, and Operations on subscription-related questions and process improvements.
• Surface trends, risks, and recurring issues in the subscription book to Finance leadership with recommendations.
• Identify opportunities to automate manual subscription operations workflows; propose AI-enabled improvements where appropriate.
• Develop and maintain SOPs for subscription operations to support process consistency and onboarding.
  

Required Skills and Qualifications

• Associate degree in Finance, Accounting, Business, or a related field.
• 3–5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role.
• Working proficiency in Microsoft Excel, including data analysis and reconciliation (sorting, filtering, pivot tables, formulas).
• Strong attention to detail, accuracy, and documentation discipline.
• Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies
• Effective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the Finance and Sales teams.
  

Preferred Skills and Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field.
• Hands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting.
• Strong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems.
• Background in SaaS, recurring revenue, or subscription billing environments.
• Working knowledge of ASC 606 Revenue Recognition.
• Comfort using AI / LLM-based tools to accelerate analytical and operational workflows.
  

Key Competencies

• Systems-fluent across Stripe, Salesforce, and NetSuite.
• Detail-oriented with strong reconciliation discipline.
• Effective communicator across the Finance and Sales teams and functions.
• Comfortable owning a domain that hasn't been formally owned before.
• Curious about how recurring revenue actually flows through the business.

What We Offer

• Competitive salary 
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with a company match (up to 4% after your first year)
• Paid Time Off, Sick Leave, and 11 Paid Holidays 
• Company-paid life and disability insurance 
• HSA with company contribution  and FSA options
• A small, focused team that moves fast and gives you the room to actually build something

Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.