Jobs at Addium, Inc.

Manages subscription lifecycle operations, including setup, renewals, pricing changes, payment recovery, sales tax accuracy, and auto-pay monitoring. Reconciles Stripe transactions with NetSuite revenue, accounts receivable, and deferred revenue, investigates discrepancies, supports month-end close, and maintains system integrations. Partners with Finance, Sales, Customer Success, and Operations to improve workflows, document procedures, identify automation opportunities, and resolve recurring subscription issues.

Leads AROYA’s post-sale customer experience, including support, success, agronomic advising, activation, adoption, renewals, retention, and expansion. Manages a five-person team, builds account health and operating models, owns churn and auto-renewal programs, establishes service standards, and maintains reporting and systems discipline. Partners with sales, product, finance, and marketing to improve customer outcomes, revenue retention, and expansion across the installed base.

Designs, develops, and validates complex electrical systems from concept through production. Leads analog/mixed-signal, sensor, power, EMC, wireless, PCB, and component design; collaborates with firmware, mechanical, systems, and manufacturing teams; drives EVT/DVT/PVT and certification activities; supports contract manufacturers; and mentors engineers. The role requires independent ownership of complex product-development projects and expertise in Altium-based PCB design, testing, documentation, and regulatory compliance.

Leads end-to-end electrical design and validation for sensor products, including analog/mixed-signal circuits, power electronics, PCB layout, EMC compliance, wireless subsystem integration, and hardware-software interfaces. Drives products through EVT, DVT, and PVT with contract manufacturers, supports CE and FCC certification, creates testing and engineering documentation, and mentors engineers. Works independently across product development and manufacturing to deliver reliable products.

Provides technical customer support for AQUALAB instruments, software, connectivity, service requests, and self-service tools. Manages cases in Salesforce, troubleshoots issues, documents resolutions, coordinates escalations with internal teams, supports customer onboarding, and addresses shipping, repairs, and receiving concerns. The role also identifies recurring issues, recommends process improvements in Salesforce and NetSuite, and builds product expertise through ongoing training.

Manages billing, invoicing, cash application, accounts receivable reconciliations, customer account inquiries, collections coordination, aging reports, month-end close support, audit requests, and AR process improvements. Maintains billing data across NetSuite, Salesforce, and payment portals while resolving discrepancies and supporting automated workflows.

Drive revenue growth for AROYA’s agricultural technology platform by developing berry and high-value crop markets. Build relationships with growers, distributors, channel partners, and executive decision-makers; originate and close long-cycle deals; expand customer adoption; manage the opportunity pipeline; enter domestic and international markets; and provide market feedback to product, marketing, and leadership. The role requires extensive travel across the United States and Mexico.