Submission Officer-Japanese and French Speaking

Key Responsibilities

• Review and verify visa application documents for accuracy and completeness.
• Submit visa applications to embassies, consulates, and relevant authorities.
• Communicate with Japanese and French-speaking applicants regarding documentation requirements and application status.
• Provide translation and interpretation support (Japanese ↔ French) when required.
• Maintain accurate records and update internal systems with application progress.
• Coordinate with internal teams to ensure timely processing of applications.
• Follow embassy and consulate guidelines and ensure compliance with visa regulations.
• Resolve applicant queries professionally through email, phone, or in person.
• Handle confidential information with a high level of integrity.
• Monitor application timelines and escalate any delays or issues.

Qualifications

• Bachelor's degree in any discipline.
• Japanese language proficiency (JLPT N2 or N1 preferred).
• French (C1-C2)
• 1–3 years of experience in visa processing, immigration services, customer service, or a related field.
• Excellent communication skills in Japanese and French (spoken and written).
• Good knowledge of Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and organizational skills.
• Ability to work under pressure and manage multiple applications simultaneously.

Preferred Skills

• Experience working with visa application centres (VAC) or immigration/consular services.
• Knowledge of Japanese/French visa documentation and immigration procedures.
• Strong customer service and problem-solving abilities.
• Ability to work independently as well as in a team.