The Role
The Strategy & Performance Manager helps execute strategic initiatives by conducting analysis, monitoring KPIs, and collaborating cross-functionally for business alignment and operational efficiency.
Summary Generated by Built In
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Strategy & Performance Manager supports the Senior Manager in executing key
country-level and global initiatives. The role ensures strategic priorities translate into execution
through cross-functional coordination and performance tracking. It delivers actionable insights
to leadership, enabling data-driven decision-making and business alignment. This position plays
a critical role in helping the organization scale effectively while remaining focused on impact
and results
country-level and global initiatives. The role ensures strategic priorities translate into execution
through cross-functional coordination and performance tracking. It delivers actionable insights
to leadership, enabling data-driven decision-making and business alignment. This position plays
a critical role in helping the organization scale effectively while remaining focused on impact
and results
Key responsibilities
● Contribute to the design and execution of strategic initiatives, ensuring clear alignment
with business goals and measurable progress over time.
● Conduct business analysis to support business case development and country-level
prioritization.
● Conduct strategic research and competitive benchmarking to inform decision-making
and uncover growth opportunities.
● Monitor and report on key KPIs, highlighting performance trends, execution gaps, and
actionable insights to guide leadership decisions.
● Design and maintain dashboards and reports to support deeper analysis, standardize
reporting processes, and ensure data accuracy.
● Track strategic goals and project milestones, proactively flagging misalignments, delays,
or execution risks.
● Collaborate across Sales, Growth, Operations, and other teams to align execution,
timelines and follow through on strategic priorities.
with business goals and measurable progress over time.
● Conduct business analysis to support business case development and country-level
prioritization.
● Conduct strategic research and competitive benchmarking to inform decision-making
and uncover growth opportunities.
● Monitor and report on key KPIs, highlighting performance trends, execution gaps, and
actionable insights to guide leadership decisions.
● Design and maintain dashboards and reports to support deeper analysis, standardize
reporting processes, and ensure data accuracy.
● Track strategic goals and project milestones, proactively flagging misalignments, delays,
or execution risks.
● Collaborate across Sales, Growth, Operations, and other teams to align execution,
timelines and follow through on strategic priorities.
● Translate data and strategic objectives into actionable operational plans, while
documenting recurring processes that enable consistent performance tracking.
● Assist in the preparation of materials for internal business reviews, planning cycles, and
leadership updates.
● Identify and implement process improvements to enhance operational efficiency and
scalability.
documenting recurring processes that enable consistent performance tracking.
● Assist in the preparation of materials for internal business reviews, planning cycles, and
leadership updates.
● Identify and implement process improvements to enhance operational efficiency and
scalability.
Qualifications
● Bachelor’s degree in Finance, Quantitative Sciences, Economy, Engineering, Business
or similar.
● 3+ years of experience in strategy and operations, management consulting from
top-tiers firms preferred.
● Strong analytical and data driven; proficiency in Excel, SQL and PowerPoint is
required. Familiarity with BI tools (e.g., Looker, Tableau, Power BI) is a plus.
● Communication skills for effective collaboration.
● Self-driven and results-driven, willing to work in a dynamic, high-change environment.
● Experience working with cross-functional teams and managing complex projects.
● Demonstrated ability to work cross-functionally and drive alignment across teams.
● Comfortable with ambiguity and energized by building from scratch.
or similar.
● 3+ years of experience in strategy and operations, management consulting from
top-tiers firms preferred.
● Strong analytical and data driven; proficiency in Excel, SQL and PowerPoint is
required. Familiarity with BI tools (e.g., Looker, Tableau, Power BI) is a plus.
● Communication skills for effective collaboration.
● Self-driven and results-driven, willing to work in a dynamic, high-change environment.
● Experience working with cross-functional teams and managing complex projects.
● Demonstrated ability to work cross-functionally and drive alignment across teams.
● Comfortable with ambiguity and energized by building from scratch.
Benefits
100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
