About this role
BlackRock’s Aladdin Business supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin®), which is utilised by executives, portfolio management, risk management and operations teams. The Aladdin Business provides strategic advisory and enterprise investment system services for our clients. Our diverse client base is made up of external institutional asset managers, pensions, insurance companies, banks, and governments around the world. Aladdin is the natural evolution of our long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.
Aladdin Client Engagement is part of the Aladdin Business focused on maximising the value of the Aladdin product through engagement and education and working closely with clients to be their trusted consultant, problem solver, and business partner. This is a client-facing role, and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems. We are seeking someone to bridge institutional client relationship management with expertise in client industry, financial markets, and the Aladdin ecosystem to maximise our value proposition and client outcomes.
Role Overview
The Strategic Relationship Manager (SRM) is a senior, commercially minded relationship owner responsible for driving client satisfaction, strategic account development and revenue growth, across Aladdin and eFront clients in the UK and Ireland. Operating as the face of our client engagement, the SRM develops deep, trusted partnerships with senior stakeholders, identifies opportunities, oversees renewals, and ensures clients realize the full value of their Aladdin investment in close collaboration with partner teams.
Key Responsibilities
Own and deepen relationships with senior client stakeholders (e.g. COO, CIO, CTO) to understand strategic priorities and lead impactful executive business reviews.
Develop a deep understanding of clients’ business challenges and propose technology solutions that drive measurable value and adoption.
Partner with clients to define key strategic and tactical initiatives, leveraging a strong internal network to govern and oversee successful crossfunctional execution.
Clearly articulate the purpose, value, and differentiation of the expanding Aladdin and Aladdin Alternatives technology ecosystem.
Build and maintain a 360° view of the account, lead multiyear account planning, and ensure ongoing client health and continuous value realisation.
Apply a strong commercial lens to all client interactions, assessing strategic relevance, growth potential, and risk.
Orchestrate internal partner teams to enable seamless client delivery, effectively representing the voice of the client internally.
Lead consultative, valuebased discussions to support harvesting, in close collaboration with product, sales, and delivery teams.
Stay closely informed on market and industry trends to help clients navigate change and remain ahead of evolving needs.
Qualifications
Minimum of 6+ years of professional experience in key account management, consulting, or a related role.
Strong commercial mindset, with the ability to think strategically about value creation and growth.
Demonstrated knowledge of Public and Private Markets, with a solid understanding of industry dynamics.
Proven experience working with technology solutions within the financial services or asset management industry.
Outstanding communication skills, with the ability to explain complex concepts clearly and effectively to diverse audiences.
Demonstrated leadership capabilities, with a track record of succeeding in complex, matrixed environments.
Highly organised, resilient, endurant, and proactive, with a strong solutionoriented mindset.
Collaborative team player, comfortable working across functions, regions and seniority levels.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
BlackRock Compensation & Benefits Highlights
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Retirement Support — The U.S. plan combines a 50% match on the first 8% of eligible pay you contribute with an additional 3–5% company retirement contribution, alongside an Employee Stock Purchase Plan. This structure is positioned as stronger than many large employers and stands out for long‑term savings in finance.
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Parental & Family Support — Paid parental leave includes at least 16 weeks at 100% for primary caregivers (and 4 weeks for non‑primary), with bereavement and miscarriage/stillbirth leave plus a flexible return‑to‑work transition. Family‑forming and caregiving resources include adoption support, fertility benefits, and back‑up child and elder care in some locations.
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Healthcare Strength — Offerings include comprehensive medical, dental, and vision plans, telemedicine, wellness incentives, gym discounts, EAP counseling, and free access to Calm. Some offices also provide onsite health services.
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What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
