Strategic HR Business Partner (HRBP)

The Role: We are currently seeking a Strategic HR Business Partner (HRBP) to join our team in a full-time, permanent role.

Are you: Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you.

Location: Windsor, ON - We offer in-office and hybrid work flexibility. 

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.

Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

POSITION OVERVIEW

The Strategic HR Business Partner (HRBP) will be an effective business partner to our client groups and operates with a high degree of autonomy, applying deep HR experience, sound judgment, and current knowledge of employment legislation to advise managers and employees, resolve complex workplace issues, and mitigate organizational risk. The role partners with local HCC HR leadership, HUB HR Centers of Excellence (COEs), and HR Support Services teams to prioritize critical initiatives, and deliver a consistent, high-quality experience for HCC employees and managers.

KEY RESPONSIBILITIES

Employee Relations and Performance Management

• Advise managers and employees on employee relations issues, offering proactive, inclusive solutions and escalating complex matters when needed.

• Assist management at all levels with employee relations and performance management, including coaching and advising on performance improvement plans and terminations.

• In conjunction with management, lead and participate in employee investigations, disciplinary actions, and grievance matters as required to resolve complex issues; facilitate disciplinary meetings and maintain documentation.

• Manage the process for short- and long-term leaves of absence, determining accommodation and return-to-work strategies in partnership with management and employees.

• Maintain up-to-date employee files and ensure accurate documentation relating to staffing, recruitment, concerns, complaints, performance, compensation, and benefits.

• Support involvement in Health and Safety, Culture & Belonging, and other relevant workplace committees as required.

Legislation and Policy Administration

• Maintain current knowledge of employment law and legislated requirements across applicable jurisdictions.

• Use relevant information, knowledge of legislation, and sound judgment to determine whether events or processes comply with applicable laws, regulations, and company standards.

• Suggest, edit, review, and revise HR policies, procedures, and workflows as needed.

• Provide expert HR guidance demonstrating effective critical thinking, influence, problem solving, program management, and change management to address people and business challenges.

• Act as a consultative and creative problem solver who listens to business problems, challenges leader assumptions, educates leaders about the implications of decisions, and presents alternate perspectives and solutions.

• Build strong, credible, collaborative, and trusting relationships with leaders by learning about and understanding their business, acting with integrity, and applying critical thinking and HR expertise to influence decisions.

• Develop strong relationships with managers at all levels, anticipating business needs and providing realistic, aligned solutions.

• Serve as a liaison between management and employees, facilitating resolution of work-related questions and problems.

• Bachelor’s degree or college diploma in Human Resources, Business Administration, or a related discipline.

• 5–7 years of progressive HR experience, with a minimum of 2 years partnering directly with business leadership in a strategic HR capacity.

• Experience in employee relations and risk mitigation, including investigations and disciplinary processes, with sound judgment and confidentiality.

• Current knowledge of employment law and legislated requirements across applicable jurisdictions in Canada.

• Strong written and verbal communication, influence, and relationship-building skills across all levels of the organization.

• Excellent attention to detail, strong analytical and follow-up skills, and excellent interpersonal and decision-making skills.

• Proven ability to manage ambiguity, shifting priorities, multiple tasks/projects, and change in a fast-paced environment.

• Proficiency with Workday or similar HRIS platforms, as well as MS Word, Outlook, Excel, and web-based programs.

• Experience working in a contact centre and/or the insurance/financial industry considered an asset.

Salary Expectations:

The expected salary range for this position is $65,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

AI and Automation Notice:

HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

The Perks:

• Management Bonus Eligibility

• Group Health and Dental Benefits.

• RRSP Company Matching Program.

• Paid vacation, sick and personal days.

• Employee discounts on personal, home and auto insurance policies.

• Corporate discounts on gym memberships and other services/products.

• Company-paid Employee and Family Assistance Program.

• Health and wellness initiatives.

• Ongoing recognition programs and opportunities for advancement.

Our Commitment:

• An environment that fosters continuous learning and improvement.

• A leadership team dedicated to your growth and success.

• To listen. Our employees have great ideas. We implement them.

• Appreciation of your efforts. Every day.

Take the step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
#WeAreHCC

www.hubcustomercentral.com

www.hubinternational.com

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