The Strategic Customer Success Manager is responsible for managing a portfolio of top enterprise customers in France and the Benelux regions, driving their sustained success with monday.com towards their business objectives.
The ideal candidate has a deep understanding of enterprise project and portfolio management processes, demonstrates business acumen, and has the ability to leverage data for insights and decision-making.
In addition, the candidate must possess exceptional relationship skills, both with customers and internal stakeholders. They will act as trusted advisors, leveraging their digital transformation expertise to consult, identify challenges, craft tailored solutions, and ensure customers achieve their objectives.
Finally, the role requires a commitment to the AI-first state of mind - in order to maximise the customer's value from the monday.com platform and to reach peak efficiency and performance.adoption.
Please note, this role requires attending our Paris office 3 days a week*
- 4+ years of experience in a SaaS company as a Customer Success Manager / Account Manager.
- Fluency in French and English.
- A background in Project Management / Program management / Portfolio management / Digital transformation - Advantage!
- Creative, high-energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment.
- Strong understanding of how Enterprise businesses operate
- Strong quantitative data analysis skills with proven business insight and judgment.
- Experience in building relationships with senior business & platform stakeholders.
- Excellent communication and interpersonal skills.
- Ability to consult with customers to help them solve problems and achieve their business goals with monday.com.
- Ability to think strategically and execute plans effectively while building long-term relationships with customers.
- Succeed in working collaboratively with squads, internal account team, and extended customers’ teams.
- Experience working in a global team for an international company.
- Excellent written and verbal communication skills.
- Tech- Savvy.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
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What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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