Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown's Risk Solutions team, formerly known as Beecher Carlson, is looking for a Strategic Claims Consultant to join the team in Atlanta, GA or remotely.
The Strategic Claims Consultant will be responsible for claims consulting, program analysis, and risk support services to clients in collaboration with Senior Leaders, internal service teams, and brokerage partners when applicable. This role supports clients through strategic claim collaboration focused on accelerated closures, mitigation of exposure, improved claim outcomes, and alignment of resources based on program needs and emerging trends. Responsibilities include but are not limited to:
Essential Duties and Functions:
- Consult with clients on claim strategy, documentation, resource coordination, and vendor management support based on the nature of the claim and the client’s program needs.
- Support clients with strategies that promote appropriate cost mitigation, claim resolution progress, and timely advancement of claim discussions consistent with client objectives.
- Anticipate potential issues throughout the claim lifecycle and facilitate proactive communication among the client, TPA/Carrier team, vendors, and internal stakeholders to support accelerated closures and mitigate exposure.
- Provide consulting guidance on coverage positions, claim strategy, and resolution options, including advocacy support.
- Collaborate with clients and claim stakeholders to advance timely, fair, and efficient claim resolution through focused follow-up, strategic negotiation support, and exposure mitigation.
- Provide claim status insight and program trend information to internal service teams and brokerage partners when applicable to support engagement.
- Identify coverage, claim handling, vendor management, or operational concerns, and communicate recommendations to support improved outcomes and program alignment.
- Develop and maintain claim service plans based on client needs, program structure, claim trends, and desired consulting support.
- Identify and support process improvements focused on improved efficiencies, clearer workflows, and alignment of resource support based on program needs, loss activity, and claim trends.
- Support and strengthen the claims consulting practice through individual contributions, recommendations, mentoring and coaching of junior team members, and sharing meaningful success stories with internal teams and clients as appropriate.
- Provide claims consulting input and support for client development opportunities, stewardship discussions, and proposal-related needs when applicable.
- Develop and maintain productive relationships with clients, adjusters, vendors, and brokerage partners to support effective claim collaboration and program results.
- Effectively communicate complex claim and program information in a clear, professional manner across email, phone, and presentation settings.
- Be able to develop presentations and executive summaries that clearly communicate work performed, summarize program activity and outcomes, and provide forward-looking recommendations to help influence claim handling behaviors, improve program performance, and support alignment among the client, third-party administrator, and carrier.
- Monitor marketplace, jurisdictional changes, industry and program trends that may affect client exposure, claim outcomes, vendor performance, or resource needs.
- Attend required training sessions, courses, and professional development opportunities to maintain current consulting, claims, technical, and client service skills.
- Ensure you are meeting the necessary productivity requirements.
- Maintain an appropriate level of confidentiality of information processed.
- Follow all company policies and procedures.
- Other duties as assigned
Qualifications:
Required
- Previous working experience with Worker's Compensation and Liability claims highly preferred
- Bachelor’s degree including but not limited to Business and/or Risk Management, and/or 8-10 years of related insurance experience.
- Must have or be able to obtain the appropriate state broker licenses.
- Ability to establish work priorities and manage time effectively.
- Ability to use initiative and good judgment in accomplishing tasks with minimal errors/Must possess critical thinking skills.
- Establish and maintain effective work relationships and function in a team environment.
- Excellent interpersonal and customer service skills.
- Ability to lead/command client and/or market discussions.
- Good listening skills.
- Proficiency in the use of personal computers, including data entry, word processing, and spread sheet applications. Proficient with Microsoft PowerPoint, Word, and Excel.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Previous experience with workers’ compensation and liability claims
- Bachelor’s degree in business, risk management, or a related field
- 8–10 years of related insurance experience
- Must have or be able to obtain appropriate state broker licenses
- Ability to establish work priorities and manage time effectively
- Critical thinking, initiative, and sound judgment
- Ability to establish and maintain effective work relationships and work in a team environment
- Excellent interpersonal and customer service skills
- Ability to lead or command client and market discussions
- Good listening skills
- Proficiency with personal computers, data entry, word processing, and spreadsheet applications
- Proficiency with Microsoft PowerPoint, Word, and Excel
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
-
Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
-
Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
-
Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
