• Build and maintain strong relationships with Key Account customers at decision-making level.
• Act as the key liaison between customers and internal teams to ensure smooth operations and service delivery.
• Manage tender and bidding processes, including rate negotiations and contract agreements.
• Prepare quotations and maintain accurate rate filings in service contracts or agreements.
• Collaborate with Business Units to secure competitive pricing, optimize capacity, and support long-term growth.
• Resolve customer issues by coordinating with internal stakeholders across Logistics, Finance, and Customer Service.
• Monitor customer performance and relationships using CRM tools and regular business reviews.
• Partner with global and regional teams to expand networks and align on targets.
• Drive revenue growth by motivating stakeholders and ensuring achievement of agreed targets.
• Prepare performance reports and provide updates to Head Office and Key Account Management.
Requirements• Bachelor’s degree in Shipping, Logistics, Business Administration, or a related discipline.
• Solid background in shipping with a strong understanding of industry terms and practices (mandatory).
• Minimum of 5 years’ relevant experience in shipping lines, carriers, or freight forwarding.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
• Fluency in both written and spoken English and Chinese.
• Strong communication skills with the ability to think independently and strategically.
• Excellent interpersonal skills; customer-focused, presentable, and solution-oriented.
• Strong team player with the ability to motivate colleagues and manage workloads under tight deadlines.
• Adaptable and able to perform effectively in a fast-paced, changing environment.
• Willingness to travel and participate in client engagement and networking activities when required.
• Proven experience working with global and regional Key Accounts, particularly top-tier customers.
Skills Required
- Bachelor's degree in Shipping, Logistics, Business Administration, or a related discipline
- Solid background in shipping with a strong understanding of industry terms and practices
- Minimum of 5 years' relevant experience in shipping lines, carriers, or freight forwarding
- Proficient in Microsoft Office applications (Excel, PowerPoint, Word)
- Fluency in both written and spoken English and Chinese
- Strong communication skills with the ability to think independently and strategically
- Excellent interpersonal skills; customer-focused, presentable, and solution-oriented
- Strong team player with the ability to motivate colleagues and manage workloads under tight deadlines
- Adaptable and able to perform effectively in a fast-paced, changing environment
- Willingness to travel and participate in client engagement and networking activities when required
- Proven experience working with global and regional Key Accounts, particularly top-tier customers
What We Do
Launched in Israel in 1945, ZIM (NYSE:ZIM) became a pioneer in container shipping in the early 1970’s, and has established itself as a leading global, asset-light container liner shipping company. We provide customers with innovative seaborne transportation and logistics services, covering the world’s major trade routes and focusing on select markets where we have competitive advantages and are able to maximize our market position. ZIM’s unique strategy as a digital-oriented, asset-light, global niche carrier offers distinctive advantages, allowing the company to provide innovative and premium customer-centric services while maximizing profitability. Through this focused strategy, enhanced digital tools, and a reputation as a top industry performer with high schedule reliability and service quality, ZIM is positioned to continue to expand its leadership and achieve best-in-class margins.
