📍 Location: Boston (in office, 3 days/ week)
🌍 Join a high-growth, mission-driven tech company that’s transforming the future of work
📣 Reports to: VP of Sales and Solutions Consulting
We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like Domino’s, JD Sports and McDonald’s.
As we scale, we’re looking for a Strategic Account Manager to join our team and ensure our top-tier clients realize maximum value from our solutions.
As a Strategic Account Manager, you will serve as the primary point of contact for our most valuable enterprise customers. Your mission is to build trusted relationships, drive product adoption, and identify strategic opportunities for growth and expansion. You will act as a consultative partner, helping clients align our technology with their HR strategies to achieve measurable business outcomes.
- Executive Mapping: Build and maintain strong, long-lasting relationships with key stakeholders across client organizations.
- Account Strategy & Growth: Create and execute account plans that drive adoption, retention, and expansion.
- External Partner Collaboration: Leverage existing relationships with Workday, ServiceNow, and other key technology partners to uncover opportunities for impactful integration use cases.
- Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs.
- Performance Tracking: Monitor client health and usage data to proactively identify risk and opportunity areas.
- Executive Reporting: Deliver regular business reviews and strategic insights to client leadership and internal teams.
Requirements🌟 About You
- 8+ years of experience in account management, customer success, or strategic consulting, preferably in a B2B SaaS environment.
- Proven track record of managing enterprise clients and growing account revenue.
- Familiarity with HR Tech is strongly preferred.
- Exceptional communication, presentation, and relationship-building skills.
- Strategic mindset with the ability to analyze data and translate insights into actionable recommendations.
- Comfortable navigating complex organizations and managing multiple stakeholders.
Benefits
💚 Why Blink?
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
Benefits include:
- Generous equity allocations with significant upside potential.
- 20 day's leave + public holidays.
- 401(k) A generous plan to help you save for a bright future.
- Private health insurance- we'll pay for your medical, dental, and vision coverage.
- Enhanced parental leave.
- Additional time off between Christmas and New Year.
- The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.
- Social events (lunches, breakfasts, nights out).
Blink is committed to an inclusive, diverse culture. All applications receive fair and equal consideration regardless of ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, or age.
Skills Required
- 8+ years of experience in account management, customer success, or strategic consulting (preferably B2B SaaS).
- Proven track record managing enterprise clients and growing account revenue.
- Exceptional communication, presentation, and relationship-building skills.
- Strategic mindset with ability to analyze data and translate insights into actionable recommendations.
- Comfortable navigating complex organizations and managing multiple stakeholders.
- Familiarity with HR Tech.
Blink - The Employee App Compensation & Benefits Highlights
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Healthcare Strength — U.S. employees are offered fully paid medical through Aetna with Spring Health support and fully funded disability and life insurance, while U.K. staff receive private healthcare via AXA. Feedback suggests coverage depth is reinforced by employer-paid premiums and added mental-health resources.
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Equity Value & Accessibility — Equity is included for most roles with stock options at start and additional grants for high performers. Feedback suggests broad access to ownership is a meaningful part of the total package.
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Leave & Time Off Breadth — The package includes 20 days’ PTO in the U.S. plus public holidays and a year‑end shutdown, and 25 days’ leave plus public holidays in the U.K. Feedback suggests the structured holiday period adds to time-off utility.
Blink - The Employee App Insights
What We Do
Blink is the mobile-first employee experience platform that connects your people, systems, and culture in one super-app. It bridges the digital divide between deskless and desk-based workers, supercharging employee communication and engagement at industry-leading companies like McDonald's, Nokia, Domino’s, JD Sports, RATP Dev, and Stagecoach. Blink is the top-rated Employee Communications Application on Gartner Peer Insights and a Leader in the G2 Grid for Best Employee Engagement Software.
Why Work With Us
Blink is where impact meets ambition. Join a mission-driven team reinventing workplace experience for organizations everywhere. We’re closing the digital divide, powering seamless communication, and partnering with global giants—all while scaling across Boston, London, and Sydney. Be part of the journey others only dream of. 🚀
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Blink - The Employee App Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a hybrid model designed for balance and collaboration: 3 in-office days—Monday, Wednesday, and Thursday—across both Boston and London.
