Strategic Account Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Strategic Account Manager

What does a successful Strategic Account Manager do? 

As a Strategic Account Manager at Fiserv, you will own several of the key operational and project-related management responsibilities for large strategic financial institutions across many financial technology products. Your role will be to gain a deep understanding of the key strategic and operational objectives/issues and partner across Fiserv to drive resolution by actively managing and delivering solutions to address needs. You will be responsible for ensuring client satisfaction, retention, support of contract revenue growth and renewals, and identifying opportunities to solve client needs through the relationships established with the client.

What you will do:

• Serve as a point of contact and information resource to clients, sales support, and management regarding ongoing operations.

• Support relationship managers with internal reporting and account activities (e.g., Account Plans).

• Coordinate with Sales Operations to develop and execute effective processes to support accounts.

• Develop and implement effective strategies and processes to resolve client issues in an effective and timely manner.

• Establish and leverage strong internal relationships and networks across Fiserv to effectively influence and lead internal projects that require driving action from associates across the business.

• Lead critical initiatives including, but not limited to, external projects, incident response, process improvement, and developing/maintaining standard operating procedures.

• Maintain industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image.

What you will need to have:

• 6+ years of account management, client relationship management and/or related experience

• Experience working with large external partners and/or clients and managing internal stakeholders

• Bachelor’s degree or an equivalent combination of education, work, and/or military experience

What would be great to have:

• Experience in Payment Solutions, pricing philosophy, and billing process and procedures

• Proficiency in Microsoft Office (PowerPoint, Excel, and Word)

Important info about this role: 

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding

• Approximately 25% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being

• Paid holidays and generous time away policies

• No-cost mental health support through Employee Assistance Programs

• Living Proof program to recognize your peers’ extra effort with points used for rewards

• Eight Employee Resource Groups to foster a collaborative culture

• Unparalleled professional growth with training, development, and internal mobility opportunities

• Retirement planning and discounted shares with the Employee Stock Purchase Plan

• Medical, dental, vision, life, and disability insurance options available day one

• Tuition assistance and reimbursement program

• Paid parental, caregiver, and military leave

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Salary Range

$102,700.00 - $218,700.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.