Strategic Account Manager

About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

Come join us to work directly with our existing merchant base to renew, upsell, and expand the Recurly footprint by developing and executing successful renewal and sales strategies.

Key Responsibilities

• Driving new sales & expansion into the Recurly install base
• Understanding how to expand into new lines of business by bringing the Recurly suite of solutions including Revenue Recognition, Lifecycle Management Engagement, App Management and future Recurly offerings
• Prospecting within the customer base to identify and execute on opportunities to expand the Recurly footprint
• Achieving and exceeding compensation plan goals by managing all aspects of the contract renewal for an assigned set of merchants
• Engaging with customers to facilitate and persuade plan upgrades and feature upsells
• Honing your sales and account management skills by positioning and communicating the Recurly value prop to our existing merchants
• Identifying at risk merchants early in the renewal process and reselling the value of Recurly
• Leading pricing strategy and negotiations while working closely with Sales Operations, Customer Success, Finance, Product, Professional Services and Legal to ensure all deals meet customer and Recurly requirements
• Handling customer needs and requests outside of the responsibility of support for merchants not managed by Recurly Customer Success
• Creating and managing expansion, upsell, renewal and professional services opportunities in SFDC CRM with accurate and timely forecast updates
• Provide renewal notification and accurate quotes 120 days in advance prior to contract end date

Qualifications

• Minimum 5 years of experience in renewals, sales, account management, customer success or equivalent customer facing role
• Highly organized with strong attention to detail
• Strong oral, written and presentation skills with 
• Ability to thrive in a challenging and fast paced environment with a positive outlook and professional 
• Experience with SFDC or similar CRM system preferred
• Team player who enjoys jumping in where needed with high energy, enthusiasm, and curiosity to learn
• Someone who will own the outcome by being mindful about finding the balance between the customer centric approach and achieving your renewal and sales goals

Benefits:

As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance.

Other perks may include:

401(k) Retirement Plan and company match

Company equity

Flex Time Off

Company Events

Training/Development

Tuition reimbursement

Commuter benefits

Volunteer opportunities

Monthly internet stipend

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]