Jobs at Recurly

Manages Recurly’s existing payments, ISV, and advisor partnerships; owns mutual referrals, partner-sourced lead tracking, enablement, account mapping, co-selling, campaigns, shared content, and Salesforce partner operations. The role coordinates across Sales, Marketing, Product, Customer Success, and Finance to improve partner engagement, pipeline, attribution, and revenue. It also maintains partner dashboards, workflows, and reporting while representing Recurly at partner events and customer sessions.

Owns SaaS customer retention analytics, including churn root-cause analysis, data hygiene, forecasting, KPI dashboards, renewal risk modeling, and executive reporting. Partners with Revenue and Customer Success leadership to develop proactive retention strategies and identify leading indicators of churn. Applies Generative AI to synthesize qualitative customer feedback and support data.

Own the vision, strategy, roadmap, and commercial success of Recurly Commerce as a founder-style product leader. Build the B2B commerce product from 0 to 1, leveraging deep Shopify expertise. Lead cross-functional execution across Product, Engineering, Sales, Marketing, and Customer teams; partner on go-to-market, pricing, positioning, customer discovery, launches, and KPIs. Drive product growth, retention, merchant health, and revenue while translating strategy into shippable increments.

Owns opex, COGS, headcount, cash flow, working capital, and balance sheet planning and forecasting. Partners with Product and Technology leaders on R&D budgets, vendor spend, and workforce planning. Delivers monthly close, variance analysis, board, executive, and private equity reporting. The role also automates finance workflows, maintains three-statement models, tracks savings initiatives, and provides data-driven recommendations to senior leadership.

Owns go-to-market strategy for Recurly’s Subscription Management or Engage offerings. Responsibilities include buyer research, positioning and messaging, competitive analysis, pricing and packaging, product launches, sales enablement, customer adoption, demand generation support, and commercial performance analysis. Partners cross-functionally with Product, Sales, Customer Success, Marketing, and Finance to improve acquisition, retention, expansion, pipeline, win rates, and revenue.