Strategic Account Manager - Merchant Accounts

Why Work For Us

Grubhub, part of Wonder, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

About The Opportunity

As a Strategic Partner Manager in the SMB Merchant Network, you'll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn.

The Impact You Will Make

• In this role, you will be the primary driver of success for our most strategic accounts. Your impact will be defined by your ability to:

  • Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth.

  • Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized.

    • It is an expectation that you provide these accounts with a contact number for emergencies. You must be available to them (or provide an alternative contact that can be reached) at all times.

  • Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements.

  • Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges.

  • Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance.

  • Be prepared to travel to meet with top partners and attend key industry events.

What You Bring to the Table

• Bachelor’s Degree or equivalent years of experience and High School degree/GED

• Willingness/ability to travel and speak to restaurants in person 2-3 days a week

• 4-6 years of account management or enterprise account management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus

• Native-level fluency in English is required.  Candidates fluent in Mandarin or Spanish are strongly preferred.

• Ability and desire to do whatever it takes to find solutions for merchants.

• Strong verbal and written communication skills. 

• Strong organizational and time management skills.

• Confident making outbound dials on the phone.

• Proven track record of success in meeting and exceeding goals.

• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location.

California: $97,000 - $121,000 ($121,000- $151,500 OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

And Of Course, Perks!

• Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.

• Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

• Free Meals. Our employees get a weekly Grubhub credit to enjoy. 

• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

#LI- Hybrid

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].