Storage Management
- Administer and manage storage systems, including SAN (Storage Area Network) and NAS (Network Attached Storage) environments.
- Monitor storage infrastructure to ensure optimal performance, capacity utilization, and availability.
- Perform configuration, provisioning, and de-provisioning of storage resources based on business requirements.
- Implement and maintain storage policies and procedures to support data retention, availability, and performance.
- Oversee backup operations to ensure data is regularly and successfully backed up according to defined schedules.
- Conduct routine backup testing and validation to confirm data recover-ability and integrity.
- Troubleshoot backup failures and restore data as needed, coordinating with IT teams as required.
- Ensure backup policies are aligned with disaster recovery and business continuity objectives.
- Provide Level 2 support for storage and backup-related incidents, diagnosing and resolving issues promptly.
- Work with Level 1 support to handle escalated storage and backup tickets and provide technical guidance.
- Engage with Level 3 or vendor support teams for complex issues that require escalation.
- Utilize monitoring tools to track storage and backup system performance, identifying and addressing potential bottlenecks.
- Conduct regular audits and reviews to identify opportunities for system optimization and efficiency improvements.
- Implement performance tuning techniques to maximize the efficiency of storage and backup resources.
- Enforce data security protocols to protect sensitive data, ensuring compliance with regulatory standards.
- Manage access control for storage systems, ensuring only authorized personnel have access.
- Participate in security and compliance audits, providing relevant data and documentation.
- Maintain accurate documentation of storage and backup configurations, policies, and procedures.
- Prepare regular reports on storage usage, backup success rates, and capacity planning forecasts.
- Document incident response steps and resolutions for future reference.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
- Experience: Minimum of 3 years in storage and backup administration, with at least 1-2 years in an L2 support capacity.
- Certifications: Relevant certifications such as EMC, NetApp, or Commvault certifications are a plus.
Technical Skills:
- Strong understanding of storage technologies, including SAN, NAS, and DAS.
- Proficiency in storage management tools and backup software (e.g., NetBackup, Commvault, Veeam, EMC, or IBM Spectrum).
- Familiarity with storage protocols, such as iSCSI, Fibre Channel, and NFS.
- Knowledge of backup and recovery best practices, retention policies, and disaster recovery procedures.
- Experience with monitoring tools and storage management platforms.
- Strong understanding of storage technologies, including SAN, NAS, and DAS.
Soft Skills:
- Excellent problem-solving skills with the ability to troubleshoot complex storage and backup issues.
- Strong communication skills for effective collaboration with IT and business teams.
- Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
- Excellent problem-solving skills with the ability to troubleshoot complex storage and backup issues.
Skills Required
- Minimum of 3 years in storage and backup administration
- At least 1-2 years in an L2 support capacity
- Bachelor's degree in Computer Science or related field
- Relevant certifications such as EMC, NetApp, or Commvault
What We Do
Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele. We offer professional consulting to compliment your business strategy and overall management and make it our priority to add value to any business by listening, analysing and creating a conducive solution that will empower our client. We implement a Data Analysis Process that includes inspecting, cleansing, transforming, and modelling data with the end-goal of discovering useful information, informing conclusions, and relevant information to support your decision-making. Your business cannot afford not to engage with us, allowing our data analysis to play a role in making your business decisions more scientific and helping your business achieve effective operation. Blue Pearl’s team of experts include BI strategists, BI analysts, Data Warehouse Architects, Data Scientists, Implementation and Development experts. With the use of BI, Analytics and Big Data, we effectively partner with our customers on their mission to achieve a competitive business advantage and real ROI from the structured information we collect.
