Network L2

Key Responsibilities

• Administer and support the organization’s network infrastructure, including routers, switches, firewalls, and wireless access points.
  
• Perform network configuration, maintenance, and upgrades to ensure system stability and reliability.
  
• Monitor network performance and troubleshoot connectivity issues to maintain high levels of availability.
  
• Ensure network security by implementing firewall rules, VLANs, and access control policies.
  

• Provide Level 2 support for network-related incidents, working to resolve issues efficiently and within SLA (Service Level Agreement) timelines.
  
• Troubleshoot network issues, including LAN, WAN, VPN, and wireless problems, using diagnostic tools.
  
• Collaborate with Level 1 support for escalated tickets and escalate complex issues to Level 3 or external vendors if necessary.
  

• Utilize monitoring tools to oversee network health, performance, and utilization.
  
• Identify potential network bottlenecks and implement solutions to optimize performance.
  
• Conduct periodic audits and capacity planning to support network growth and scalability.
  

• Implement and enforce network security protocols to protect the organization’s data and assets.
  
• Support the management of firewall rules, VPN connections, and access controls.
  
• Assist with compliance activities, including regular audits, vulnerability assessments, and documentation of security practices.
  

• Document network configurations, topology diagrams, incident response actions, and troubleshooting procedures.
  
• Prepare regular reports on network performance, incident trends, and capacity planning metrics.
  
• Maintain accurate and up-to-date records of all network equipment, including IP addresses, configurations, and maintenance schedules.
  

• Education: Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
  
• Experience: Minimum of 3 years in network engineering, with at least 1-2 years in an L2 support role.
  
• Certifications: CCNA (Cisco Certified Network Associate) or equivalent networking certifications preferred.
  

• Technical Skills:
  

  • Proficiency in configuring and managing network devices, including routers, switches, and firewalls.
    
  • Strong knowledge of network protocols such as TCP/IP, BGP, OSPF, and MPLS.
    
  • Familiarity with network monitoring and management tools (e.g., SolarWinds, Wireshark, Nagios).
    
  • Experience with VPNs, VLANs, and wireless technologies.
    
  • Basic understanding of network security practices, including firewall configuration and intrusion detection systems.
    

• Soft Skills:
  

  • Excellent troubleshooting and problem-solving skills with attention to detail.
    
  • Strong verbal and written communication skills for effective interaction with both technical and non-technical stakeholders.
    
  • Ability to work independently and prioritize tasks in a fast-paced environment.