Stewarding Supervisor - Waldorf Astoria Kuala Lumpur

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are a dynamic leader who manages a team of stewards, oversees operations, and drives service excellence. As a Stewarding Supervisor, you’re not just directly overseeing the steward team during shifts – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Supervise daily back-of-house operations:  Oversee utility stewards, dishwashers, and temporary staff to ensure timely transport and cleaning of utensils and serviceware for restaurant and banquet operations
• Maintain cleanliness and organization:  Supervise cleaning of back-of-house spaces to uphold sanitation and hygiene standards
• Support inventory and equipment needs:  Ensure proper inventory levels, manage equipment storage and distribution, and coordinate the timely delivery of food and equipment for all functions
• Support team performance and development:  Assist with day-to-day team oversight, scheduling shifts, coaching and professional development, conducting evaluations, and recognizing achievements
• Monitor and report on performance metrics:  Track breakage and loss reports, update operating manuals, and assist with monthly inventories to support cost controls and efficiency improvements
• Collaborate across teams:  Partner with kitchen, bar, and restaurant teams to ensure seamless service, assisting team members where needed
• Uphold regulatory standards:  Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Middle School Diploma equivalent or above
• At least 3 years of working experience in a 5-star category hotel
• Minimum of 2 years as a Stewarding Team Leader in an international brand hotel
• Knowledgeable in HACCP