What success looks like in this role:
In this role you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB) achieving accurate & on-time updates that enable Continual improvement
You will be required to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives
Utilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practices
Awareness and excitement for learning and employing GenAI and other AI Technologies to achieve efficient results.
You will be part of a dynamic global team that collaborates and coordinate across multiple ITIL Internal and external support teams
Manage Knowledgebase Articles across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support our department’s vision of end-user experience excellence
You will be successful in this role if you have:
Bachelors’ Degree in any field. ITIL Certification and practical skills to create knowledgebase articles will be a plus.
Minimum 2+ years of IT Service Desk Level 1 experience is preferred
ITIL foundation certified
Key Skills:
Candidates must have professional proficiency to communicate effectively with internal teams and external partners in a balanced way. Both written and verbal skills are essential.
Good understanding of IT Service Desk Level 1 Support processes
Proficient to structure and re-write content per the Audience and in a logical order
Highly resourceful, self-driven, and proactive attitude
Growth Mindset that generates curiousness about the working environment
Basic Project Management skills
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost, a great team, also a lot of learning and training opportunities
#LI-KB2
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Bachelor's degree in any field
- ITIL Foundation certification
- Experience using ServiceNow as a knowledge repository
- Knowledge-Centered Service (KCS) methodology
- Experience with IT Service Desk Level 1 support processes
- Minimum 2+ years IT Service Desk Level 1 experience
- Strong written and verbal communication skills
- Ability to structure and rewrite content for different audiences
- Practical skills creating and maintaining knowledgebase articles
- Basic project management skills
- Proactive, self-driven attitude and growth mindset
- Awareness of GenAI and other AI technologies for efficiency
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
