Jobs at Unisys

Provides first-line technical support by troubleshooting hardware, software, and connectivity issues using remote access tools. Guides users, fulfills software installation and administrative requests, escalates complex issues, manages tickets through closure, communicates status updates, follows service desk and security procedures, contributes to the knowledge base, meets SLAs, and assists with special projects.

Analyzes complex people and business datasets using SQL, Excel, Power Query, and Power Pivot; builds data models, dashboards, and reports in Power BI and Visier; monitors analytics performance; and delivers actionable insights to stakeholders. The role collaborates with business leaders, data engineers, and IT teams while communicating technical findings clearly and managing multiple projects.

Manage HR operations across the employee lifecycle, including hiring, separations, payroll, performance management, benefits, absence management, learning, and HR administration. Provide employee support, resolve HR cases, maintain documentation, generate reports, ensure compliance, and improve processes through automation and streamlined workflows. The role requires Workday and HR systems knowledge, strong Excel and Microsoft Office skills, attention to detail, problem-solving ability, and flexibility for varied shifts.

Provides guided first-line technical support by troubleshooting hardware, software, and connectivity issues using remote access tools. Escalates complex incidents, fulfills service requests, manages tickets through closure, communicates status updates, follows service desk and security procedures, maintains knowledge base content, supports SLA performance, and assists with special projects.

Integrates AI and machine learning models into products and services, supports data processing, model quality, and retraining, and develops complex solution packages with release and adoption strategies. The role addresses product feedback, participates in feature and product design discussions, and progressively takes ownership of ML service delivery. It requires production LLM experience, Python and Pandas proficiency, knowledge of ML algorithms, software design, algorithms, and data structures.

Provides Level 1 technical service desk support for hardware, software, client and commercial off-the-shelf applications, networks, and user administration. Answers moderately complex incidents and service requests using established guidelines and judgment, resolves challenging problems, escalates complex issues to resolver teams or vendors, and supports other Level 1 agents with day-to-day incident and request questions.

Provides data process and customer support for assigned services or products. Responsibilities include answering client inquiries, resolving complaints, processing orders and service changes, entering and updating transactional data, handling payments, maintaining accurate records, and escalating complex issues. The role also requires adherence to regulatory requirements and business process outsourcing standards while maintaining strong relationships with clients, franchises, and stakeholders.

Provides Level 1 and 2 support for Genesys Cloud CX contact centre services, including telephony, call routing, IVRs, user administration, licensing, permissions, reporting, and queue management. Troubleshoots incidents, monitors alerts, supports upgrades and deployments, maintains Architect flows, contributes to root cause analysis and service improvements, documents procedures, and collaborates with stakeholders and vendors. Participates in on-call support as required.

Provide on-site field engineering support for hardware, software, and network systems (PCs, servers, kiosks, AV). Install, maintain, test, and certify equipment; perform moves/adds/changes, preventive maintenance, escalate incidents, meet SLAs, and ensure professional customer interactions.

Leads complex, client-facing enterprise mobility and technology projects from planning through delivery. Manages budgets, resources, profitability, risks, changes, service performance, vendors, and senior stakeholder relationships. Provides technical and domain guidance, coordinates cross-functional teams, resolves incidents, supports software deployments, and identifies account growth opportunities. The role requires expertise in mobile device management, Android, Windows Server, Hyper-V, networking, SLAs, troubleshooting, and business-critical IT environments.

Administer and enhance Genesys Cloud CX contact centre environments, providing Level 2/3 support for routing, IVRs, call flows, integrations, reporting, SIP telephony, and platform operations. The role includes monitoring service health, troubleshooting incidents, designing Genesys Architect solutions, managing telephony connectivity, conducting root cause analysis, supporting upgrades and releases, maintaining documentation, and participating in an on-call roster.

Provides first-line technical support for hardware, software, and connectivity issues using remote access tools. Guides users through troubleshooting, escalates complex incidents, fulfills software installation and administrative requests, manages tickets through closure, communicates status updates, follows service desk and security procedures, contributes to the knowledge base, meets SLAs, and assists with special projects.

Leads Oracle Cloud Infrastructure migrations for application and database servers, designing landing zones, networking, security, and automation. Builds CI/CD pipelines and Infrastructure as Code using Terraform and OCI tools. Migrates Oracle databases, containerizes workloads, implements monitoring and alerting, troubleshoots performance, and enforces security controls. Produces runbooks and architecture documentation while supporting post-migration operations, mentoring teams, and transferring knowledge.

Provides first-line technical support for hardware, software, connectivity, and user service requests. Troubleshoots issues using remote access tools, escalates complex problems, manages tickets through resolution, communicates status updates, follows service desk and security procedures, contributes to the knowledge base, supports SLA performance, and assists with special projects.

Provides first-line technical support by troubleshooting hardware, software, and connectivity issues using remote access tools. Escalates complex incidents, fulfills software installation and user administration requests, manages tickets through closure, communicates status updates, follows service desk and security procedures, maintains the knowledge base, meets SLAs, and supports special projects.

The Architect will design and build AI products, manage full product lifecycles, and lead teams in creating innovative software solutions.

Provides first-line help desk support by troubleshooting hardware, software, and connectivity issues through remote access tools. Guides users, fulfills service requests, installs software, escalates complex issues, manages tickets through closure, communicates status updates, follows service desk and security procedures, contributes to the knowledge base, meets SLAs, and assists with special projects.

Provides first-line technical support for hardware, software, and connectivity issues using remote access tools. Guides users through troubleshooting, fulfills software installation and administrative requests, escalates complex problems, manages tickets through resolution, communicates status updates, follows service desk and security procedures, maintains knowledge-base content, meets SLAs, and supports special projects.

Leads daily endpoint operations and triage, serving as the central entry point for incidents, requests, and tasks. Prioritizes and assigns work, manages ownership, SLAs, escalations, and major incidents, and validates completed work. The role improves triage guidance, knowledge content, cross-skilling, capacity planning, reporting, service reviews, continual improvement, transition planning, and customer engagement.

The AI Platform Architect leads enterprise architecture for cloud and hybrid platforms, defines API and data governance strategies, oversees AI/ML infrastructure, and mentors engineering teams while ensuring compliance and security.