Jobs at Unisys

Provides first-line technical support by troubleshooting hardware, software, and connectivity issues, fulfilling user service requests, managing tickets through closure, escalating complex problems, updating users, supporting SLAs, maintaining knowledge-base content, and assisting with special projects.

Provides advanced onsite field engineering and network support for complex clients. Owns service activities, performs maintenance and low-complexity installations, troubleshoots client issues, identifies systemic problems, supports team members, and improves service reporting, documentation, and processes.

Maintains, troubleshoots, configures, and upgrades wired and wireless network infrastructure, including routers, switches, access points, and WLAN controllers. Performs fault isolation, incident and problem management, network changes, maintenance, and customer support according to SLA and ITIL processes. Collaborates with vendors, technicians, and engineering teams; supports WAN/LAN turn-ups; develops knowledge bases; and automates repetitive tasks. Requires experience with Cisco, Aruba, Meraki, SD-WAN, cloud platforms, virtualization, and network certifications.

Provides escalated support for clients and Field Services, manages engineer utilization, reviews ticket assignments and scheduling, and maintains accurate records and reports. Acts as a liaison among clients, departments, and leadership; analyzes recurring issues; leads standardized Global Field Operations process improvements; and supports team training and guidance.

Leads presales architecture and sales strategy for enterprise hybrid cloud managed services. Designs solutions spanning datacenters, infrastructure, cloud migration, modernization, security, and operations. Develops cost models, ROI analyses, technical proposals, roadmaps, and implementation playbooks for major enterprise deals. Partners with sales, delivery, finance, engineering, security, and executives to validate feasibility, communicate business value, and support successful post-sales transitions. Uses generative AI tools to accelerate architecture, analysis, documentation, and proposal development.

Leads presales solution architecture for enterprise Application Managed Services engagements. Responsibilities include discovery, application portfolio assessment, target-state architecture, modernization and cloud transformation strategy, pricing and ROI modeling, RFP/RFI responses, service and governance model development, transition planning, executive presentations, and customer advisory. The role partners with sales, delivery, finance, engineering, security, cloud, and consulting teams while contributing to reusable offerings, thought leadership, and mentoring.

Supports cybersecurity governance, risk, and compliance across multiple client accounts. Partners with executives and stakeholders to align security requirements with policies, contracts, and regulations; monitors compliance, coordinates remediation and incident response, assesses risks, prepares security reporting, reviews security requirements in RFPs and contracts, and supports security control implementation and continuous improvement.

Lead end-to-end technical and business recruitment across EMEA, primarily supporting the Budapest Hub. Source candidates, manage hiring workflows, advise stakeholders, build talent strategies, maintain ATS data, deliver inclusive candidate experiences, support employer branding and recruitment events, and use market and recruitment data to improve hiring outcomes.

Leads cybersecurity delivery and governance for a state client, overseeing compliance with Virginia and NIST standards, risk assessments, audits, security controls, incident response, architecture reviews, and strategic security initiatives. The role coordinates with SOC, agency, and executive stakeholders; develops security plans and documentation; supports Zero Trust and cloud security efforts; and guides security professionals across a matrixed organization.

Manage IT changes through assessment, approval, scheduling, implementation, and review. Coordinate CAB meetings, evaluate risk and impact, monitor change execution, maintain ITSM records, analyze KPIs, conduct post-implementation reviews, improve change processes, ensure ITIL and audit compliance, and support emergency changes during major incidents.

Provides Level 1 help desk support for hardware, software, client and COTS applications, networks, and user administration. Resolves moderately complex incidents using troubleshooting and analytical skills, escalates complex issues to resolver teams or vendors, and supports other L1 agents with incident and request questions.

Independently manages complex, cross-functional client projects involving business and technical teams. Influences client decisions, supports solution definition and adoption of company technologies and services, coordinates shared resources, and establishes project management standards, processes, tools, and teams to address complex business and technical challenges.

Leads enterprise organizational change and transformation initiatives, translating strategic priorities into executable workstreams, milestones, ownership, adoption measures, and business outcomes. Advises senior leaders on sponsorship, stakeholder engagement, resistance, readiness, and accountability. Identifies cross-functional and operating-model barriers, coordinates business and project teams, develops communications and change strategies, and monitors adoption and transformation effectiveness across processes, technology, workforce, and operating models.

Prepare monthly balance sheet reconciliations across prepaid expenses, accruals, revenue, AR, AP, bank, and fixed assets. Manage recurring accounting activities, journal postings, customer interactions, SLA timelines, documentation, backups, and ad hoc requests. Improve delivery processes and communicate financial information through emails, presentations, work instructions, and flowcharts. Advanced Excel skills, including formulas, functions, pivot tables, and macros, are advantageous.

Supports global procurement and vendor management processes for external contractors. Responsibilities include distributing resource requests, setting up contractors in the vendor management system, conducting denial-list checks, issuing purchase orders, supporting invoice submissions, resolving process issues, producing reports, and training stakeholders. The role requires strong communication, organization, stakeholder management, procurement knowledge, and the ability to support multiple time zones.

Develop and execute security controls, defenses, and countermeasures; deploy security products across varied environments; automate integrations using scripting and APIs; and coordinate security incident resolution and security tool operations and maintenance.

Defines security architecture standards, creates security diagrams and processes, develops automated threat detection and response tooling, analyzes cybersecurity trends, supports incident response, manages implementations and migrations, and recommends improvements to security policies, infrastructure, and controls.

Supports the operational health, lifecycle management, compliance, and incident remediation of Trend Micro endpoint security agents across on-premises and cloud-hosted servers. Produces KPI and compliance reports, resolves agent and reporting issues, drives automation and operational improvements, and supports 24x7 server security operations. Requires substantial Windows/Linux administration, endpoint security, infrastructure operations, and enterprise security experience.

Leads enterprise Disaster Recovery strategy, architecture, governance, testing, and execution across infrastructure, applications, cloud platforms, and data environments. Develops recovery plans aligned with RTO and RPO objectives, governs backup and replication strategies, coordinates internal teams and providers, oversees quarterly DR testing, manages failover and restoration during disasters, and drives remediation and continuous improvement.

Performs revenue-accounting reconciliations, contract tie-outs, revenue recognition testing, financial analysis, and audit support. The role verifies straight-line revenue setups, conducts SSP and monthly testing, collaborates globally, improves accounting processes, and supports accurate and timely revenue reporting. Requires knowledge of ASC 606 and U.S. GAAP, advanced Excel capabilities, strong analytical and communication skills, and the ability to work independently and across global teams.