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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
The State and Local Government Sales Director will lead sales teams focused on revenue growth through customer acquisition, coaching, and managing sales strategies while ensuring long-term customer success.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
State and Local Government Sales Director
Why We Have This Role
As the SLG Sales Leader, you will lead an organization of talented managers and sales executives across the U.S. Your team’s overarching objective is to drive company revenue growth through net new customer acquisition and expansion in our current customer base. This leader will be integral to the success of the SLG vertical and broader Public Sector team. We need a talented Sales Leader to enable the SLG sales team to deliver at their highest potential.
How You’ll Find Success
- Takes initiative
- Understands the expected outcome, gets the context, and then works entrepreneurially to get it done.
- Highly communicative and influences effectively, creating trust at the team level.
- Strong track record of exceeding quota.
- Ability to acquire clients
- Strong negotiating skills
- Ability to sell a complex platform: Qualtrics Experience Management platform to large, strategic accounts
How You’ll Grow
- Structured promotion process/auto promotion process
- Career Action Planning with Manager
- Qmobility
Things You’ll Do
- Lead a SLG Sales organization to drive long-term employee, team and customer success and scale revenue growth
- Be a thought leader and customer advocate with partners to elevate the adoption of experience management (XM) in government
- Lead an organization of sales managers and mid-level to senior sales executives selling mid-market and enterprise accounts
- Meet quarterly and annual objectives and key results
- Manage the business through accurate and timely reporting
- Coaching direct reports in sales strategy, pipeline management, opportunity management, and career planning/development.
- Recruit, retain, and nurture your team of experienced sales professionals with high potential and strong performance history.
- Provide skill training and mentoring on complex sales motions, including collaboration with legal, product presentations, juggling multiple relationships with internal teams, and quarterly sales forecasting.
- Interface and develop professional relationships with existing clients and prospects throughout at all levels of an organization.
- Develop and maintain in-depth knowledge of Qualtrics' solution offerings.
- Maintain a real-time understanding of the competitive landscape to assist in building win-based proposals and pricing.
- Serve as an executive sponsor during enterprise-level deals.
- Maintain a real-time understanding of the competitive landscape to assist in determining win-based proposals and pricing.
- Develop and maintain positive relationships with other functional areas internally at
- Qualtrics, e.g., Professional Services, Implementation, Subject Matter Experts, etc, to ensure a collaborative approach to secure large enterprise engagements
What We’re Looking For On Your Resume
- Minimum 10 years leading teams in high-growth technology sales and/or services, preferably in the public sector industry
- Minimum 5 years of experience selling SaaS solutions
- Successful track record leading sales teams in achieving assigned targets
- Successful track record providing executive-level impact to government clients and partners
- Ability to learn and understand product solutions and features with excellent verbal and written communication skills
- Strong quantitative, analytical and conflict resolution abilities
- Experience using enterprise sales processes such as MEDDIC
- Experience using CRM such as Salesforce or Microsoft Dynamics and measuring system compliance
- Bachelor’s degree or higher is required
- Preference for candidates to be based at our headquarters in Provo, Utah
What You Should Know About This Team
- Our State and Local Government (SLG) sales team is a group of highly driven individuals dedicated to closing experience gaps across SLG’s in the United States.
- Our SaaS platform is used to help some of the largest government organizations in the world drive action with pre-built experience management (XM) programs and projects that anyone can use.
- This team is responsible for 27M+ in revenue.
- This team was the highest performing sector in the company last year, where CX and EX are key priorities.
Our Team’s Favorite Perks and Benefits
- Salary + Uncapped Commissions and Accelerators
- 100% Performance based promotions -- not politics or tenure
- Quarterly team activities, winter and summer parties, and lots of Qualtrics swag
- We offer private health insurance, an annual experience bonus, a wellness stipend to allow you to focus on yourself each quarter, and much more
- The annual Qualtrics Experience Bonus can be used for an experience of your choosing. Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Skills Required
- Minimum 10 years leading teams in high-growth technology sales
- Minimum 5 years of experience selling SaaS solutions
- Successful track record leading sales teams in achieving assigned targets
- Bachelor's degree or higher is required
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
Qualtrics Compensation & Benefits Highlights
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Affordable Benefits — Medical coverage features a high employer-paid cost share across PPO and high‑deductible options. Dental, vision, telemedicine, and chronic‑condition support are included alongside core plans.
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Wellbeing & Lifestyle Benefits — An annual Experience Bonus and a quarterly wellness reimbursement add meaningful cash‑equivalent value for travel, events, and health activities. Mental‑health access spanning coaching, therapy/EAP, and mindfulness resources is emphasized.
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Inclusive Benefits Coverage — Family‑building and LGBTQIA+‑focused care include fertility treatment with dedicated cycles, adoption/surrogacy reimbursement, and gender‑affirming services. Travel and lodging support is available when covered care is not accessible locally, and domestic partners are eligible.
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
