Join our mission, join Doctolib!
Doctolib is looking for an Operations Analyst Intern for Italy.
You will be in charge of supporting the Customer Care Performance team through performance analysis & transformation projects, making sure Doctolib delivers the best customer service in Europe in a context of high-growth.
What you'll do
As an intern, you will support us in the following areas:
Analysis and support to Operations teams: Assess team performance and identify improvements and solutions:
- Support teams and Managers by answering their process & tool questions and finding solutions to everyday problems
- Team performance monitoring (dashboarding and associated action plan)
- Participate in ad hoc analyses with the Customer Care Performance team
Process optimization: Support in optimization projects aimed at improving the Customer Care experience, such as:
- Mapping and review of existing process and procedures
- Creation of new support teams and their process for new product lines
- Set up new protocols and/or improve existing ones for specific customer segments
- Implement new internal tools or improve existing ones
Who you are
Before you read on, if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply!
You could be our next teammate if:
- You are a fresh graduate in Management Engineering, Management, Economics or a related field, or you are currently enrolled in your BSc/MSc degree
- You have an analytical mindset and can structure projects
- You have strong communication skills, written and oral in both Italian and English
- You master Excel/Google Sheets; proficiency in SQL, Salesforce or Tableau are a plus
- You can find solutions and know how to explain them simply
- You put attention to details
What we offer
- Internship based in Milan Centrale
- Hybrid position (at least 3 days / week in the office)
- Monthly allowance
- Full reimbursement public transportation (ATM Milano)
- Lunch vouchers
- Starting date: January 2025 (6 months duration)
- A sport partnership with Fitprime
- A mental health and wellbeing offer in partnership with moka.care
- A dedicated onboarding program - the Doctolib Academy
- Continuous training programs on all key competencies (English, soft skills, expertise)
- High-quality office spaces supporting collaboration, health and wellbeing
- Team building & company events
Hiring Process
- Recruiter interview (online)
- Hiring Manager (online)
- Case Study (offline)
- Final Interview (in person in the office)
At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.
To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of!
All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.
Top Skills
What We Do
Since Doctolib's creation in 2013, we have had one purpose: strive for a healthier world.
1. We aim to improve the daily lives of care teams by providing them with a new generation of technologies and services.
2. We aim to improve health for all, by offering a fast and frictionless journey for all care episodes, creating new ways for people to receive care and empowering them to become actors of their health.
At Doctolib, we are honored to work in the healthcare field and we believe that innovation in healthcare should be handled differently. We apply 4 guiding principles in everything we do:
1. We create helpful solutions for care teams and people.
2. We serve everyone equally and create well-designed and accessible technologies.
3. We team up with our users to strive for a healthier world and act as one team.
4. We protect our users' privacy. It’s their health, their data.
To achieve our purpose, we are assembling a team dedicated to improving healthcare, with a human-centric approach and an entrepreneurial mindset.
www.doctolib.com
