It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Team & Role
At ServiceNow, we are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.
Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/
What you get to do in this role:
- You’ll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
- Advocate and champion design thinking and methodologies throughout the product development lifecycle.
- Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines
- Apply your breadth of experience to model, prototype, and iterate on our existing solutions
Preferred Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8+ years of project/program management experience in mid/large size companies, ideally on a design team
- Leads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomes
- Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization.
- Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others
- Experience working on and managing large projects or programs with cross-functional teams.
- Deliver solutions and strategies while mitigating or removing obstacles.
- Experience utilizing software to keep projects organized, track metrics, and report on progress.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Experience leveraging or critically evaluating how to integrate AI into work processes, decision-making, or problem-solving.
- 8+ years of project/program management experience in mid/large size companies, ideally on a design team.
- Proven ability to lead or significantly contribute to large, cross-functional initiatives and create successful outcomes.
- Acts as a change ambassador to promote and communicate new ideas and scalable solutions across the organization.
- Strong communication skills with candor and empathy; shares learnings to drive continual improvement.
- Experience managing large projects or programs with cross-functional teams and delivering solutions while mitigating obstacles.
- Experience utilizing software to keep projects organized, track metrics, and report on progress.
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical plan options, mental‑health resources, and strong coverage signals are emphasized. Fertility and family‑planning benefits further broaden the health package.
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Leave & Time Off Breadth — Flexible PTO, paid volunteer time, and company‑wide Wellbeing Days are highlighted. Paid holidays and shutdowns enhance recharge opportunities.
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Equity Value & Accessibility — Equity grants (RSUs) and an Employee Stock Purchase Plan are standard components of total rewards. Donation matching and learning support complement long‑term value building.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
Gallery
ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
