Senior / Staff Software Engineer - Scala / Java - Explore

Job Description

At Zendesk, we are passionate about building software that delivers the ultimate customer experience. Your favourite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no, really, we can’t wait to outdo ourselves in the near future.

In November 2018, we launched Zendesk Explore (https://www.zendesk.com/explore/), our latest analytics product. It is a complex reporting and analytics application, serving 100,000 customers and utilising data from over 500 million Zendesk users and 40+ external data source connectors. Explore is responsible for ingesting millions of records from the Zendesk product family and allowing them to be queried and visualised at low latency - and all that at scale! 

We’re seeking a Senior or Staff Software Engineer to help take Zendesk Explore to the next level. You’ll join a team that works on our Data Engine and datastores. As Explore is a complex reporting application that provides analytics for Zendesk data, you’ll have the skills, experience, wisdom, patience, and determination to work with the team to meet our customer's needs.

WHAT YOU GET TO DO EVERY DAY

• Work collaboratively with a small, focused and self-organising team to deliver positive outcomes for our many customers.

• Work on a large scope of projects: data engine and datastores (PostgreSQL)

• Ship your code to production continuously and improve the experience of Zendesk customers.

• When debugging a tricky intermittent issue, you won’t give up until the feature behaves as expected, the root cause has been identified, and an automated test has been put in place to avoid the issue recurring.

• You put the customer first.

WHAT YOU BRING TO THE ROLE

• 5+ years of experience writing production code.

• 3+ years of experience in Java or Scala and its ecosystem: Pekko, PekkoHTTP, Circe, Slick.

• Experience with relational database management systems, ideally PostgreSQL.

• Experience with AWS.

• Experience with containerisation.

• Ambition and motivation to understand complex systems, focusing on identifying and decomposing requirements.

• A desire to whiteboard problems with your peers and apply the scientific method to find a pragmatic solution that best fits the specified problem space.

• Excellent communication skills, effectively expressing your point of view while actively listening to others.

• An appetite to work on a large-scale existing code base and with a drive to improve it. 

NICE TO HAVE

• Knowledge or experience in the analytics industry.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Zendesk, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

The Poland annualized base salary range for this position is zł268,000.00-zł402,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.