At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewMotorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them.
The Technical Support Operations (TSO) department are post-sale systems engineers supporting a global customer base for advanced and mission-critical digital communications systems.
These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications.
TETRA and LTE solutions offer a portfolio of digital radios, infrastructure and applications which enable voice and data communications that allows our customers to instantly communicate, ease decision-making and provide seamless coordination in even the harshest of environments.
Job Description
We are seeking a strong graduate or experienced Systems Engineer to join our TSO DIMETRA Systems team, who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware, and follow standard procedures to escalate unresolved issues to the appropriate internal departments.
We are seeking an experienced support engineer or system engineer with a passion for technology and flawless analytical and communication skills.
The role is based on a flexible, hybrid work model.
Travel to customer sites may be required in order to resolve issues that cannot be resolved remotely.
The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other.
The department provides 24*7*365 cover to all our customers and as such all Technical Support Engineers will be expected to be part of the Out of Hours solution. At present this cover is achieved via an On-Call Rota.
You will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem-solving skills as you will be expected to do your own research and investigation.
Scope of Responsibilities:
Develop a high level of understanding of Motorola Solutions TETRA products and architecture to be able to support external and internal customers in the resolution of technical issues.
Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English
Take ownership of customers’ issues and ensure that customers’ expectations are met
Follow Customer Issue Resolution processes.
From time to time, visit customer sites across the EA region in order to resolve those issues that cannot be resolved remotely.
Use Motorola Solutions owned TETRA systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates.
Participate in System Upgrades on customer premises
Review existing tools and approaches and make recommendations on improvements or new functionality. Review and recommend improvements to procedures
Stay current on new and emerging technologies.
Basic Requirements
Degree in Engineering, Computer Science, Telecommunications, or similar
Minimum 1 year of experience as a Technical Support Specialist, Systems Engineer, Network Engineer or similar position.
Ability to understand the complexity of systems architecture
Understanding of network protocols
Knowledge of Windows OS or Linux/Unix
Previous experience in Systems Engineering, Mobile Telecoms, including Tetra, LTE, UMTS/GSM is an asset
Fluent and experienced with AI-enhanced productivity tools.
Demonstrated strong troubleshooting skills, the experience and diligence to work on their own, within a team and with other stakeholders to deliver high-quality solutions.
Open and direct communication with excellent oral and written communication skills in English
Understanding of the ITIL framework/methodology and ITIL foundation
Desirable:
Basic Networking skills
Basic Linux, UNIX, and Windows operating systems
Hardware / Virtualization troubleshooting.
Basic Radio Frequency Telecommunications systems understanding.
Network security.
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your work, you’ll get the following:
Contract of Employment (UoP)
Private medical coverage, Multisport
Life insurance (two annual incomes),
Employee Stock Purchase Plan – 15% discount for buying Motorola’s Stock units,
Employee Pension Plan – 3,5 % of the month’s salary gross, which goes to the retirement account
Yearly salary increase (depends on individual performance)
Yearly bonus (depends on company performance)
Flexible working hours (usually the day starts between 7-10),
8 hours working day (30 minutes lunch break included).
Hybrid/ remote work
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions Systems Polska Sp.z.o.o
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
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About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
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