Lead and expand Zendesk's product design team, managing over 100 designers, and shape design strategies aligning with business objectives and user experiences across products.

The Business Development Representative engages with prospects to identify sales opportunities, generate leads, and provide customer experience support in a fast-paced environment.

Lead strategic finance analytics, develop financial models, report metrics to leadership, and drive cross-functional projects. Requires excellent communication and analytical skills.

As an Associate Customer Success Manager, you will engage with customers, recommend solutions, deliver training on Zendesk tools, and collaborate across teams to enhance customer experiences.

Support go-to-market strategy and event execution, coordinate marketing materials, assist with brand-building initiatives, and provide admin support for the team.

As the Service Desk Manager, oversee global service desk operations, lead teams, handle technical escalations, enhance service quality, and collaborate with stakeholders.

Lead growth marketing initiatives for startups in Brazil, managing campaigns, events, and content to foster adoption of Zendesk products.

Lead the technical account management team in APAC, support customer success, ensure operational excellence, and drive technical delivery aligned with business goals.

Lead a team of Customer Success Managers focused on enhancing customer experience and retention through strategic thinking and operational excellence. Responsibilities include team leadership, collaboration with cross-functional teams, performance management, and fostering a positive work environment. Must have hands-on experience with Zendesk and a passion for continuous improvement.

The Staff AI Front End Engineer will develop intuitive reporting interfaces, collaborate with cross-functional teams, and guide junior engineers to enhance Zendesk's analytics capabilities.

Lead a team of data engineers to design, maintain, and optimize AI data models and data pipelines to enhance analytics at Zendesk.

Lead the design of Zendesk's OLAP data architecture using Snowflake, optimizing data models, and ensuring robust analytics for internal and external reports.

The Staff AI Data Scientist will build measurement frameworks and models, develop analytics to track AI performance, and collaborate with various teams to drive insights and ROI of AI features.

As an Engineering Manager, lead a cross-functional team to enhance customer experience through AI-powered products. Oversee delivery, recruit talent, and foster team growth.

The role involves analyzing AI performance data, developing metrics, building SQL queries, and collaborating with teams for actionable insights on AI-driven support operations.

The Senior Product Manager at Zendesk will drive the development of reporting capabilities for the Explore product. This role involves collaborating with design, QA, and engineering teams to enhance product features based on customer needs, as well as developing strategies for product marketing and user training.

Assist with sales inquiries and provide support to Account Executives, ensuring timely ticket resolution and maintaining documentation.

The Senior Frontend Engineer will develop AI-driven dashboards and reporting experiences, collaborating with cross-functional teams to create high-quality, maintainable, and user-friendly interfaces.

Develop and deliver AI-powered customer experience solutions at scale in collaboration with ML scientists and engineers while automating deployment pipelines and mentoring juniors.

The Senior Customer Success Manager engages with customers to ensure product adoption, minimize churn, and drive ROI through strategic support and relationship management, primarily using the Zendesk platform.