Jobs at Zendesk

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

Designs and deploys machine learning models and AI features for customer service products. Prototypes generative AI capabilities using information retrieval, prompt engineering, and LLMs; improves model quality and robustness; collaborates with engineers, scientists, product, and UX teams; ships production ML solutions; and mentors junior colleagues.

Lead go-to-market strategy and execution for multi-product solutions and industries. Develop solution positioning, messaging, marketing collateral, sales enablement, and training programs. Partner with Product, Sales Enablement, and Field Marketing teams to translate complex capabilities into business value. Conduct competitive and buyer research, measure campaign performance, and optimize programs to drive cross-sell, upsell, pipeline, and revenue growth.

Drive SMB revenue growth through new customer acquisition, account expansion, cross-selling, prospecting, and relationship management. Lead competitive SaaS sales cycles, present value propositions, negotiate and close deals, maintain pipeline accuracy in Salesforce, provide forecasts, exceed sales KPIs, and collaborate cross-functionally. The role requires managing multiple opportunities, developing territory plans, and nurturing customer relationships in a hybrid work environment.

Lead end-to-end customer AI adoption and expansion: define multi-year AI roadmaps, align cross-functional teams, drive execution, measure adoption and commercial impact, advise on responsible AI and compliance, and act as primary strategic partner to executives to maximize retention and revenue.

Lead technical presales engagements to assess customer challenges, architect AI-driven CX/ES solutions, design pilots and proofs of value, integrate systems via APIs and cloud platforms, measure AI performance and ROI, and collaborate cross-functionally to drive adoption and influence product roadmap.

The Senior Business Intelligence Analyst will support enterprise dashboards using BI tools, conduct data analysis, and mentor junior analysts.

Drive new business for Zendesk across EMEA by outbound prospecting, generating high-value pipeline from startups to enterprise accounts, delivering excellent customer experience, and meeting targets in a hybrid Lisbon-based sales development role.

Own end-to-end delivery of ML-powered features: data pipelines, model integration, serving, monitoring, and iteration in production. Productionise research, build ML infrastructure (serving, inference, LLM integrations, evaluation), improve reliability and cost-efficiency, collaborate with engineers and product, and mentor junior engineers.

The Principal Product Designer will drive product design strategy, mentor other designers, and lead complex design initiatives while ensuring high-quality, user-centered design practices.

The Senior Manager, Commercial Sales will lead and develop a team of Account Executives, driving sales growth and maintaining a strong sales strategy and pipeline in France.

Hunt into enterprise accounts across Australia & New Zealand, engage exec-level prospects to uncover CX and AI gaps, drive high-value outbound pipeline, qualify opportunities consultatively, partner with Account Executives/Product/Marketing, and manage pipeline. Hybrid role requiring onsite presence three days per week in Melbourne.

Hunt into high-growth SMB accounts across Australia & New Zealand, engage executive prospects to uncover CX and AI pain, drive targeted outbound pipeline, qualify opportunities consultatively, partner with Account Executives/Product/Marketing, and own pipeline. Hybrid role requiring on-site presence in Melbourne part of the week.

Lead and scale an AI Success organization (15–30 people) to drive AI product adoption, improve retention/expansion (GRR/NRR), build forecasting and predictive health models, create cross-functional playbooks and responsible-AI governance, and own executive engagement and portfolio-level commercial outcomes.

Drive new business for EMEA by running an outbound pipeline, prospecting cold accounts and expansions, generating high-value SaaS pipeline, delivering top-class customer experience, and hitting targets while collaborating with the sales team.

Lead renewals forecasting, predictive churn modeling, and impact measurement for CX. Build production-grade SQL models in Snowflake, integrate multi-source systems (Salesforce, Gainsight, Gong), apply LLMs/AI to automate workflows, drive data governance, and translate insights for executive decision-making to improve GRR and NRR.

Lead frontend development of AI-powered agent and admin interfaces: design and ship React/TypeScript UIs, integrate with backend and ML systems (streaming, latency, failure handling), drive frontend architecture and performance, mentor junior engineers, and own features end-to-end from design to production.

Lead go-to-market integration for acquisitions and new product motions: design sales motions and operating models, coordinate GTM due diligence, own integration roadmaps and launch readiness, close execution gaps, build repeatable playbooks, and align cross-functional stakeholders to drive field adoption and revenue operations.

The Senior Machine Learning Engineer will build and deploy sophisticated AI systems, focusing on Large Language Models, to drive business value and enhance customer experience through machine learning solutions.

As a Software Engineer at Zendesk, you will work on scalable products, optimize performance, and collaborate globally, focusing on backend and distributed systems.