Jobs at Zendesk

Own and develop Zendesk's core User model at scale. Design and implement backend features, collaborate with tech leads, product and design, triage customer issues, provide production support, improve observability/performance/security, run code reviews and pairing, and mentor engineers. Work primarily in Ruby on Rails with MySQL/Redis in a hybrid Pune-based role (3 days in office).

The Sales Operations Specialist will drive systems optimization, automate workflows, enhance integrations across sales technologies, and provide actionable data insights to improve sales efficiency.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

Support sales and solutions consulting teams for SMB accounts by understanding customer requirements, preparing demos and proposals, delivering technical presentations, and collaborating with GTM teams on market research and marketing initiatives. Hybrid role with mentorship and professional development.

Lead end-to-end onboarding and implementation for newly signed customers, run kickoffs and trainings, develop project plans, coordinate cross-functional teams, track KPIs, resolve escalations, and drive adoption to support retention and expansion.

The Senior Fullstack Engineer will design, implement, and deliver AI-powered frontend and backend features, ensuring high quality and performance while collaborating with cross-functional teams.

Drive revenue growth by acquiring new commercial customers and expanding existing accounts in New Zealand. Manage full sales cycle for SaaS solutions, build executive relationships, and lead complex, value-based deals. Maintain pipeline and forecasts, leverage data insights for prospecting and retention, and collaborate with internal teams to exceed quarterly and annual targets.

Handle high-volume inbound leads and existing customers via phone, chat, email and Zoom. Conduct discovery calls, demos, and drive online conversions. Meet SLAs, KPIs and shared revenue targets while becoming a Zendesk product expert and advocating for customer needs.

Lead strategic initiatives for high-value pursuits, translating CX needs into solutions, building business cases, and engaging with executives to secure large deals.

The role involves improving deployment tools for over 1,000 engineers, building deployment infrastructure, managing Kubernetes automation, and ensuring system reliability.

Lead EMEA partner sales strategy to build a scalable indirect business. Own partner-sourced revenue, recruit and enable diverse partners (Resellers, SIs, MSPs, Distributors, BPOs), manage forecasting and pipeline, hire and develop regional teams, and participate hands-on in high-impact deals to drive growth and customer outcomes.

Drive outbound prospecting to generate high-value pipeline for EMEA sales. Manage leads, engage cold accounts and existing customer divisions, use social tools and sales tech to book meetings, hit targets, and deliver outstanding customer experience in a hybrid Lisbon-based role.

Own and lead the Action Platform product vision and roadmap, collaborating with engineering, design, sales, and customers. Translate internal and external requirements into scalable platform solutions, define OKRs and success metrics, and drive delivery of features, integrations, and performance improvements to support high-volume rule executions and customer-facing use cases.

Drive new business through outbound prospecting, generate high-value pipeline, and deliver excellent customer experience. Use strategic and creative outreach into new accounts and existing customer divisions, hit targets, and represent the Zendesk brand in a hybrid, team-based environment.

Drive outbound prospecting across EMEA to generate high-value pipeline. Run a busy outbound lead pipeline, target cold accounts and expansions, use social tools, collaborate with Account Executives, meet targets and deliver outstanding customer experience in a hybrid Lisbon/remote model.

The Senior Software Engineer - DevOps will integrate development and operations, focusing on automating processes in AWS, CI/CD pipelines, and enhancing infrastructure's reliability and performance, alongside documentation and troubleshooting responsibilities.

The Senior Full Stack Engineer will design backend services for real-time voice AI products, optimize performance, and collaborate across teams to enhance user experiences for voice interactions.

The Senior Technical Account Manager provides strategic technical leadership for enterprise clients, developing comprehensive customer experience strategies and mentoring junior team members while ensuring measurable outcomes and effective resource deployment.

The Forward Deployed Engineer will lead the technical delivery of AI solutions, build integrations, troubleshoot issues, and collaborate with teams to enhance Zendesk's AI capabilities for enterprise customers.

Lead the product strategy for AI agent testing and observability, ensuring tools for testing agent behavior and quality scoring are user-friendly for non-technical users in B2B environments. Coordinate across multiple teams to deliver integrated solutions.