The Vice President of Engineering at Zendesk will lead the development center in Pune, focusing on product excellence and scaling operations. Responsibilities include managing engineering teams, driving technical innovation, collaborating across functions, and engaging with local communities, all while aligning with global product goals and standards.

The Senior Data Analyst will analyze marketing performance, measure key performance indicators, and provide insights to optimize marketing strategies. They will collaborate with marketing leadership to develop metrics, conduct customer segmentation, and enhance operational efficiency through data-driven decision making.

The Customer Success Manager will build relationships with customers to ensure they get maximum value from Zendesk solutions, drive product adoption, and minimize churn. This role includes developing success plans, analyzing usage data, and collaborating with sales and technical teams to enhance customer engagement and outcomes.

As a Portfolio Success Manager, you will deliver tailored customer success solutions, facilitate webinars, and analyze data to enhance customer experience. Your role involves consulting with clients about Zendesk products, forecasting risks, and ensuring customer satisfaction. You will work closely with multiple teams and help optimize customer engagement through outreach campaigns and educational content.

As a Senior Software Engineer at Zendesk, you will design, develop, test, and deploy software solutions, mentor team members, and collaborate with various teams to create scalable and efficient applications, primarily using Ruby on Rails. You'll also participate in agile ceremonies and maintain technical documentation.

The Sr. Global Content Demand Marketing Manager at Zendesk will develop and manage global demand campaigns with a focus on nurturing opportunities and creating compelling content for the buyer's journey. The role involves collaboration with various marketing teams to execute campaigns across regions and optimize performance based on data insights.

As an Executive Assistant at Zendesk, you will support Senior VPs and other executives by managing calendars, communications, travel, and expenses. You will handle sensitive matters, facilitate projects, coordinate meeting logistics, and maintain confidentiality while ensuring effective collaboration within the Finance and Strategic Operations team.

The Senior Specialist for Executive Experiences will coordinate logistics and execute high-impact executive engagements, including customer-facing events and internal programs. Responsibilities include managing timelines, budgets, and collaborating with various teams to ensure excellent delivery of experiences while analyzing feedback for improvement.

The Account Executive will drive revenue growth by acquiring new commercial customers and expanding existing relationships through innovative strategies. Responsibilities include managing customer satisfaction, cross-selling, leading sales cycles, and maintaining a robust pipeline to exceed sales goals.

The Community Engagement Specialist at Zendesk will interact with customers through various digital channels and manage online community engagement. Responsibilities include researching customer needs, developing content and digital assets, facilitating discussions, and evaluating community engagement impact. This role requires a strong customer focus and effective communication skills.

The Senior Front End Developer will drive and code innovative solutions for Zendesk, collaborate with partners to deliver reusable code, and adapt solutions to align with customer needs. Responsibilities include building technical solutions, balancing tasks under tight deadlines, and ensuring excellent user experiences across various platforms.

The Engineering Manager (DevOps) will lead a team of 5-10 DevOps engineers while overseeing cloud infrastructure management, ensuring security and compliance, and collaborating with Scrum teams. This hands-on role requires expertise in AWS and Terraform, along with knowledge in configuration management systems.

The Director of Employee Experience Systems at Zendesk will lead the IT Operations team, develop strategies for employee digital experience, manage IT systems, and oversee the development of IT professionals. The role emphasizes collaboration and leadership in enhancing the employee experience through effective IT solutions.

The Enterprise Account Executive at Zendesk will drive revenue growth by acquiring new customers, managing existing relationships, and expanding offerings. Responsibilities include developing sales strategies, enhancing customer retention, leading sales cycles, and maintaining knowledge of Zendesk products and market trends.

The Managed Services Consultant manages a portfolio of customers, optimizing their use of Zendesk products and offering consultation on best practices. Responsibilities include handling customer escalations, prioritizing tasks, maintaining product expertise, and ensuring quality service to minimize churn.

The Business Development Representative will drive new business for Zendesk in the EMEA region through strategic prospecting and providing excellent customer experience. Responsibilities include managing an outbound pipeline of leads, generating high-value prospects, and building customer relationships in a consultative sales environment.

As a Senior Staff Software Engineer at Zendesk, you will collaborate with engineers to develop software solutions, automate infrastructure management using Kubernetes and Golang, and mentor junior developers. You'll work on systems that provide reliable data storage for various applications, ensuring high quality through extensive testing and continuous integration.

As a Business Development Representative at Zendesk, you will drive new business by managing an outbound pipeline, generating leads, and providing excellent customer experiences. A focus on building relationships with both new and existing clients is essential. Your role requires a motivated, customer-centric attitude, particularly in a consultative sales environment.

As a Technical Architect, you will collaborate with customers to map their business needs to Zendesk solutions. You will design tailored solutions, produce Technical Design Documents, and lead customer training sessions while ensuring satisfaction and successful project execution.

The SMB Account Executive at Zendesk is responsible for driving revenue growth by acquiring new customers and expanding existing accounts. This role involves managing customer relationships, utilizing data insights for prospecting, and leading competitive sales cycles. The executive will develop sales strategies, provide accurate forecasts, and collaborate with internal teams to enhance sales execution in a hybrid work environment.