Jobs at Zendesk

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.

Lead technical delivery for large, complex features and platform components; mentor engineers; influence architecture; and improve developer productivity.

The Senior Account Executive is responsible for driving revenue growth by acquiring new customers, nurturing relationships, and identifying expansion opportunities while utilizing data insights to enhance strategies and exceed sales targets.

The role focuses on strategic business partnership, forecasting, process optimization, and data insights for Zendesk's Global Renewals organization, enhancing retention and revenue outcomes.

Work with customer SMEs to gather requirements and design, prototype, and implement Zendesk integrations. Lead technical customer conversations, present solutions, collaborate with consulting/support/account teams, communicate technical concepts to stakeholders, influence product development, and propose workarounds to meet business needs.

Own and grow partner-led business in an EMEA sales territory: recruit, onboard, enable and manage partners; build joint business plans; drive partner-sourced revenue and pipeline; align partners with Zendesk sales, marketing, and enablement; run joint opportunities, forecasts, and partner enablement activities.

Serve as a technical trusted advisor in pre-sales: run discovery and AI readiness, design demos/pilots, architect scalable Zendesk-based AI/CX solutions using cloud, APIs, telephony and middleware, drive technical strategy through the sales cycle, measure ROI, and collaborate across Sales, Product, Engineering and Customer Success to drive adoption.

Hunt and close new SMB customers using AI-driven insights and traditional sales tactics. Manage full sales cycles, build ROI-backed proposals, collaborate with Solutions Engineers, maintain pipeline in Salesforce, and drive renewals, upsells, and territory plans while meeting revenue targets.

Embed with strategic customers to design, build, and deliver production-grade AI/LLM solutions. Lead discovery, scoping, PoCs, integrations (APIs, data pipelines, RAG/vector DBs), production rollouts, and handoffs. Troubleshoot complex data/infra/model issues, collaborate with sales and product teams, and translate customer learnings into prioritized product improvements.

Lead enterprise B2B SaaS sales to acquire new customers and expand existing accounts. Build C-level relationships, manage complex multi-month value-driven deals with POCs, create territory plans, maintain pipeline and forecasts, and collaborate with internal teams to drive revenue, retention, and product expansion.

Design, build, and maintain ELT pipelines and dbt SQL models for analytics; optimize performance, scalability, and costs; apply AI-enabled tools to improve engineering workflows; collaborate to translate requirements into production-grade data assets.

The Senior Frontend Engineer at Zendesk AI Agents will develop and maintain frontend applications, focusing on user experience and collaboration with the tech team to innovate AI features.

The Staff Machine Learning Engineer will architect and implement scalable GenAI platform solutions, ensuring reliability and safe AI experiences across product lines while mentoring engineers and leading technical strategies.

Sell Zendesk's platform to Commercial accounts in Japan: hunt new business, grow and retain accounts, build CXO relationships, create multi-year account and GTM strategies, collaborate with Channels, Alliances, Solution Architecture and product teams, follow sales processes, and influence product direction through customer feedback.

As a Product Led Growth Sales Representative, you will handle inbound customer inquiries, articulate product value, follow up on queries, and collaborate with sales teams to drive customer engagement and revenue.

Own and execute customers' AI roadmaps, aligning product capabilities to business strategies, ensuring successful adoption, driving revenue growth, and achieving high customer satisfaction through effective stakeholder engagement.

The SMB Account Executive is responsible for acquiring new customers, managing relationships, driving revenue growth, and utilizing sales tools for effective account management.

As a Senior Solutions Consultant at Zendesk, you will lead customer engagements, architect AI-driven solutions, and measure their impact. You'll work closely with various teams to align customer needs with product capabilities, drive adoption of AI, and provide strategic insights for enhancing customer experience.

Lead architecture and delivery of enterprise-scale full‑stack features, own end-to-end implementation, mentor engineers, collaborate with product and design, triage production issues, and improve system reliability, performance, and observability.

Lead the GTM Engineering team focusing on Salesforce solutions, manage development processes, ensure code quality, and align with global stakeholders.