Search the 89 jobs at Zendesk

The Senior Data Analyst will facilitate strategic growth by analyzing marketing campaign performance, improving KPIs, and collaborating with leaders across functions. The role involves tracking ROI, conducting data deep dives, and optimizing marketing processes to enhance operational efficiency and inform investment decisions.

The Senior Talent Acquisition Partner at Zendesk will develop and implement recruitment strategies for technical roles, source candidates, perform screenings and interviews, ensure a positive candidate experience, and support junior recruiters. They will promote employer branding and analyze recruiting metrics for improvements.

The SMB Field Marketing Manager will execute regional marketing programs to drive pipeline growth and enhance customer engagement across LATAM. Responsibilities include aligning with sales, managing events, and developing customer-focused initiatives to support marketing efforts in the region.

The Senior Equity Plan Administrator will manage Zendesk's equity incentive plan, providing support to employees, work with various stakeholders, maintain equity databases, and ensure compliance with accounting and tax regulations. The role also involves managing stock plan communications and reconciliation activities and creating policies related to equity incentives.

As a Manager of Digital Sales at Zendesk, you will lead a team focusing on high-volume sales to digital-native customers. Responsibilities include setting quotas, mentoring sales specialists, managing performance metrics, and improving sales processes. You are expected to have a strong understanding of SaaS and experience in a transactional sales environment.

The Senior Accounting Analyst will manage month-end closing activities, including journal entries and balance sheet reconciliations, while supporting financial reporting and analysis. They will coordinate with cross-functional teams, lead process improvement initiatives, and assist in internal and external audits, all while ensuring service level agreements are met.

The Renewals Representative II will manage account renewals for existing customers in a fast-paced environment while seeking growth opportunities. Responsibilities include providing exceptional customer experiences, negotiating contract renewals with key decision-makers, and supporting account executives to drive revenue generation. The ideal candidate will possess strong communication skills and a proactive attitude towards customer success.

The Sales Development Representative role at Zendesk involves driving new business by qualifying inbound leads, upselling, and ensuring an outstanding customer experience. The position focuses on learning and career development in sales within a supportive team environment.

The SMB Account Executive at Zendesk will focus on acquiring new customers and managing existing relationships to drive revenue growth in the SaaS landscape. This role involves identifying sales opportunities, nurturing customer satisfaction, and collaborating with internal teams to enhance sales strategies. The executive will utilize sales tools like Salesforce to track sales stages and provide forecasts to exceed revenue goals.

The Account Executive will drive revenue growth by acquiring new commercial customers and managing existing accounts. Responsibilities include developing sales strategies, nurturing customer relationships, leveraging data insights, leading sales cycles, and collaborating with internal teams to exceed revenue goals.

As a Technical Account Manager at Zendesk, you will enhance customer experience by implementing strategies and managing relationships with CX teams. Responsibilities include developing technical roadmaps, leading technical discussions, delivering advice on Zendesk capabilities, and collaborating with product teams while ensuring customer needs are met through operational reviews and support.

Seeking a Senior Growth Marketing Manager to drive product-led growth initiatives and support sales-led motions. Responsible for analyzing customer journeys, optimizing the marketing funnel, integrating marketing tools, leveraging AI for marketing strategies, and enhancing customer experience through messaging strategies. Qualifications include 5+ years in growth marketing, success in driving conversions, and familiarity with AI tools.

Staff Software Engineer role at Zendesk focusing on building analytics software and products. Responsibilities include collaborating with a team, working on performance projects, and mentoring other engineers. Tech stack includes Ruby, Scala, Typescript, Spark, Kafka, Flink, Redis, AWS, Docker, SQL, Terraform.

The Product Marketing Manager will drive Zendesk's Service narrative and GTM initiatives, supporting various PMM functions and collaborating with cross-functional teams. Responsibilities include market insights, product strategy evangelism, messaging enablement, collaboration with internal partners, and ownership of deliverables and processes. The role requires 4-6+ years of experience in product marketing, superior analytical and problem-solving skills, a customer-first mentality, and a BA/BS or equivalent degree.

As a Solutions Consultant at Zendesk, you will lead technical and solution aspects of the sales cycle, mapping requirements to software, scoping pilots, and driving customer satisfaction through technical information management. You'll collaborate with Sales, Marketing, and Product Managers to enhance customer experiences and advise on SaaS solutions.

Lead and manage a team of engineers in product planning and development, enhance team skills and performance, ensure efficient SRE processes, and improve the lifecycle of services from inception to deployment.

As a Staff Software Engineer (SRE) at Zendesk, you will engage in the full service lifecycle, enhance reliability practices, build tooling, guide teams, resolve incidents, and architect reliable platforms, all while mentoring others and driving high availability software standards.

The Technical Architect role at Zendesk's Managed Services team involves understanding and implementing customer requirements, collaborating with customers to build technical solutions, and providing feedback to influence product development. Responsibilities include leading technical discussions, designing technical solutions, and suggesting workarounds for product gaps.

The Group Brand Manager at Zendesk is responsible for developing and executing integrated marketing campaign strategies aligned with the company's objectives. This role involves analyzing market trends, managing global marketing campaigns, monitoring brand performance metrics, and fostering a culture of creativity and innovation within the team.

Seeking a detail-oriented Revenue Operations Analyst fluent in Japanese to focus on Subscription Management and other ticket types in the Japanese market. Responsibilities include ticket prioritization, reassignment, stakeholder collaboration, performance management, and process improvement. Requires 3-5 years of experience in Revenue Operations or Customer Support, fluency in Japanese and English, and proficiency in Zuora/Salesforce.