Jobs at Zendesk

Generate new business opportunities through high-volume outbound prospecting, qualify leads, collaborate with Account Executives, engage senior executives, maintain account research and outreach, and meet monthly quota targets.

Lead end-to-end AI adoption and multi-year roadmaps for enterprise customers, align cross-functional teams, design solutions, measure AI adoption and commercial impact, advise on responsible AI and compliance, and drive retention and expansion through outcome-driven success plans.

Build and maintain evaluation, synthetic testing, and validation tooling for AI agents. Design backend services, APIs, and event-driven test infrastructure, deliver polished front-end features, collaborate with cross-functional teams, and raise engineering quality while mentoring others.

Lead technical deal cycles for enterprise and commercial accounts: perform technical discovery, design solutions, build POCs and AI-driven workflows, configure integrations and APIs, ensure security/compliance, and advocate product feedback to internal teams.

As a Sales Development Representative at Zendesk, you'll drive business growth by generating leads, providing exceptional customer experiences, and achieving targets in a dynamic sales environment.

The Senior Solutions Consultant drives technical solutions throughout the Zendesk sales cycle, engaging with prospects and aligning software solutions to their needs. This role requires significant sales and technical expertise to successfully convert enterprise clients.

Support internal process improvements in quote-to-cash systems, collaborate across teams, manage projects, and enhance training for revenue operations.

As a Senior Software Engineer at Zendesk, you will develop backend solutions, collaborate with teams, ensure code quality, and mentor junior developers.

Handle high-volume inbound leads via chat and email to close deals on the spot. Drive expansion within existing customers and acquire new logos, articulate product value, maintain proactive follow-up, collaborate with strategic sellers for complex deals, and provide product feedback to internal teams while meeting activity and revenue targets.

As a Staff Data Platform Engineer, you will lead the design and development of data infrastructure, manage CI/CD processes, and implement observability for data pipelines.

The Solutions Architect will design customized CCaaS solutions, support pre-sales, and work with technical teams to ensure effective project delivery.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.

The Sales Leader will manage a team of sales specialists, develop growth strategies, and drive customer acquisition in South East Asia.

The Senior Account Executive will drive B2B sales growth in the SaaS space for Zendesk in the Indonesian market by acquiring new accounts, maintaining customer relationships, and leveraging data insights for revenue optimization.

The Director of Sales Strategy will lead revenue growth initiatives, mentor teams, collaborate with executives, and drive enterprise transformations.

Support sales and professional services billing end-to-end: ensure timely, accurate invoicing, advise on deal structures, enforce revenue recognition and SOX compliance, provide ticketing support, enable sales onboarding, and drive process improvements and automation.

Drive revenue growth in Southeast Asia by acquiring new SMB customers, expanding accounts, and closing deals. Build and nurture relationships, use data-driven prospecting, manage pipeline in Salesforce, forecast revenue, exceed KPIs, and collaborate cross-functionally to align Zendesk solutions with customer objectives.

Embed with strategic customers to lead end-to-end deployments of AI agents and LLM workflows. Scope, design, code custom integrations, configure RAG architectures, troubleshoot escalations, and bridge customer IT with product engineering to ensure production rollouts and measurable ROI.

Partner with EMEA sales leadership to drive forecasting, territory planning, pipeline management, and regional execution. Lead AI and automation tool adoption, optimize sales processes, deliver insights from Salesforce and BI tools, act as regional SME for the sales tech stack, and represent regional sales leadership in global forums.

Lead end-to-end AI adoption and expansion for enterprise customers: define multi-year AI roadmaps, align cross-functional teams, drive measurable adoption and commercial outcomes, advise on responsible AI and compliance, and serve as the primary strategic and design authority to secure retention and growth.