Search the 134 jobs at Zendesk

The Enterprise Account Executive at Zendesk will drive customer adoption and build relationships within top enterprise accounts while collaborating with internal teams to develop strategic plans for account management and revenue growth. Responsibilities include nurturing C-level relationships, managing the sales process, and ensuring successful delivery for customer issues and opportunities.

As a Front End Developer, you will drive and code innovative solutions for customers, ensure the usability of web applications, collaborate with other teams to deliver reusable code, and maintain technical needs of sites and apps. You will iterate quickly from mockups to HTML/CSS, focusing on user experience and customer satisfaction.

As a Lead Analyst in Product Analytics, you will analyze customer behavior and product consumption trends to inform pricing strategies and product improvements. You'll work with various teams, conduct data analysis, build SQL queries, and collaborate with data engineering to enhance product data modeling and reporting.

The Engineering Manager (DevOps) leads a team of DevOps engineers, overseeing cloud infrastructure management, ensuring security and compliance, and guiding configuration management. Responsibilities include documentation, team mentorship, and collaborating with Scrum teams to meet project deadlines while maintaining the quality of production environments.

As a Technical Architect, you will understand customer requirements and implement solutions using Zendesk products. You will collaborate with clients, build technical solutions, present ideas to stakeholders, and communicate complex concepts effectively.

As a Marketing Intern at Zendesk, you will assist in planning and executing marketing campaigns, collaborating with teams to develop marketing materials, and contribute to optimizing customer experiences. The program provides hands-on experience and mentorship in marketing.

The Customer Insights & Research Manager at Zendesk will design and manage qualitative and quantitative research initiatives to derive customer insights, inform marketing strategies, and support decision-making. They will utilize advanced research methodologies, analyze data to extract actionable insights, and collaborate across teams to enhance the company's thought leadership content.

The Customer Success Manager will develop strong relationships with Enterprise customers, guiding them throughout their customer journey on the Zendesk platform. Responsibilities include creating success plans, analyzing product usage, and collaborating with internal teams to enhance customer experiences and drive product adoption while minimizing churn.

Develop and implement a comprehensive marketing strategy for the DACH region, focusing on pipeline and lead generation. Plan and execute various marketing programs, optimize vendor channels, analyze performance metrics, and collaborate with sales to enhance marketing efforts and drive growth.

As a Senior Customer Success Manager, you will manage a portfolio of 35 enterprise accounts, ensuring customer retention and driving product adoption. You will develop strategic success plans, analyze product usage data, and collaborate cross-functionally to enhance customer value and reduce churn. Regular executive engagement and mentoring team members are also key responsibilities.

As a Software Engineer II at Zendesk, you will lead significant projects, mentor fellow engineers, and drive technical initiatives. You will utilize your expertise in Golang and associated technologies to design and implement scalable software solutions while collaborating with various stakeholders in an Agile environment.

As a Senior Software Engineer at Zendesk, you will write, test, and maintain high-quality code, drive the full software development lifecycle, collaborate with teams, tackle technical debt, optimize system performance, and participate in the hiring process.

As a PHP Software Engineer II at Zendesk, you'll be tasked with writing and maintaining code for a global backend system, leading SDLC from ideation to delivery, optimizing performance, driving technical decisions, and collaborating with teams to meet customer needs and improve system durability. You will also help mentor other engineers and participate in the hiring process.

Responsible for processing Level 1 to 2 deals, providing pre-signature and sales ticket support, serving as an advisor to sales representatives, maintaining communication with internal stakeholders, conducting root cause analysis, participating in project engagement, and managing individual performance metrics while supporting continuous improvement efforts.

As a Technical Support Engineer, you will be responsible for assisting customers with Zendesk software, resolving technical issues, and ensuring an optimal customer experience through effective troubleshooting and communication.

The Executive Assistant will support the Marketing Leadership team by managing calendars, handling travel and expenses, maintaining confidentiality, coordinating team events, facilitating departmental relationships, and providing administrative support as needed.

Seeking a dedicated SMB Account Executive with B2B sales experience to drive revenue growth by acquiring new customers, managing relationships, and cross-selling products. Must have strong communication skills, Salesforce knowledge, and the ability to exceed sales targets.

The Senior Renewals Representative will lead account renewals, identify growth opportunities, manage the renewals pipeline, and mentor junior team members. This role involves engaging with senior executives, optimizing customer experiences, coordinating revenue-retention strategies, and demonstrating leadership in customer success.

The Senior UX Researcher will design and execute research to inform product strategy and improve user experience. They will collaborate with product managers and designers, influence product design, and disseminate research insights across the organization. The role requires strong research skills in B2B, mobile, and SaaS environments, and engagement with stakeholders across multiple regions.

The Senior Solutions Consultant leads the technical and competitive aspects of the sales cycle, collaborating with Sales, Marketing, and Product Managers. They engage with Enterprise and Mid Market executives, advocating for the technical merits of Zendesk solutions, managing customer relationships, and driving technical solutions to enhance customer satisfaction.