Jobs at Zendesk

Lead and develop engineering teams focused on cloud governance and security while collaborating with product and security teams to ensure compliance and efficient operations.

Design solutions for customer journeys and lead design initiatives for Product-Led Growth at Zendesk, focusing on improving conversion and monetization.

The role involves supporting APAC workforce inquiries related to payroll, benefits, and compensation, ensuring compliance and data integrity while streamlining processes.

Lead and grow a team of engineers at Zendesk, focusing on AI-powered product development, team management, and operational excellence.

Provide empathetic support for AMER/LATAM employees on payroll and benefits, administer complex programs, ensure compliance with regulations, and contribute to continuous improvement in HR processes.

The Senior Account Executive is responsible for driving revenue growth by acquiring new customers, nurturing relationships, and identifying expansion opportunities while utilizing data insights to enhance strategies and exceed sales targets.

Serve as the finance-focused IT business systems analyst for Netsuite and related SaaS tools. Gather and document requirements, lead functional design, support UAT, enable cross-functional delivery using agile practices, and guide change management to optimize R2R and S2P value streams.

The role involves engaging with customers through inbound inquiries, driving sales, articulating product value, and collaborating with sales teams to optimize the customer journey and exceed revenue goals.

Lead functional Netsuite finance initiatives: gather and document requirements, optimize R2R and S2P value streams, facilitate cross-functional collaboration, support UAT and change management, and participate in agile ceremonies to deliver SaaS-based finance solutions.

The Senior Solutions Consultant will lead technical engagements, architect AI-driven solutions, and optimize customer experience while collaborating cross-functionally.

The role focuses on strategic business partnership, forecasting, process optimization, and data insights for Zendesk's Global Renewals organization, enhancing retention and revenue outcomes.

The Senior Sales Operations Lead at Zendesk manages strategic projects, enhances operational processes, consolidates data for reporting, and collaborates with stakeholders to drive Professional Services outcomes.

Lead technical delivery for large, complex features and platform components; mentor engineers; influence architecture; and improve developer productivity.

The role involves maintaining and modernizing Ruby applications, contributing to open source, enhancing developer workflows, and mentoring junior developers.

The Senior Product Designer will enhance agent workflows at Zendesk, focusing on user experience and collaboration with cross-functional teams to drive efficient designs.

As a Senior Software Engineer, you will design, build, and maintain third-party connectors, collaborate with teams, define best practices, and mentor junior engineers while focusing on scalability and security in software solutions.

As a Technical Product Manager, you will manage the product roadmap and deliver features for audit, traceability, and observability, focusing on technical requirements and collaboration with various teams.

The SMB Account Executive is responsible for acquiring new customers, managing relationships, driving revenue growth, and utilizing sales tools for effective account management.

As a Senior Solutions Consultant at Zendesk, you will lead customer engagements, architect AI-driven solutions, and measure their impact. You'll work closely with various teams to align customer needs with product capabilities, drive adoption of AI, and provide strategic insights for enhancing customer experience.

Lead architecture and delivery of enterprise-scale full‑stack features, own end-to-end implementation, mentor engineers, collaborate with product and design, triage production issues, and improve system reliability, performance, and observability.