Jobs at Zendesk

The role involves engaging with customers through inbound inquiries, driving sales, articulating product value, and collaborating with sales teams to optimize the customer journey and exceed revenue goals.

Lead technical delivery for large, complex features and platform components; mentor engineers; influence architecture; and improve developer productivity.

The Senior Product Designer will enhance agent workflows at Zendesk, focusing on user experience and collaboration with cross-functional teams to drive efficient designs.

The Software Engineer II will enhance engineering processes, develop AI-driven solutions, optimize CI/CD platforms, and collaborate with teams to improve workflows and tooling.

The Staff Machine Learning Engineer will architect and implement scalable GenAI platform solutions, ensuring reliability and safe AI experiences across product lines while mentoring engineers and leading technical strategies.

The role involves leading a team of Sales Engineers, partnering with Sales to develop strategies, creating customer-specific solutions, and collaborating with various functions.

Own and execute customers' AI roadmaps, aligning product capabilities to business strategies, ensuring successful adoption, driving revenue growth, and achieving high customer satisfaction through effective stakeholder engagement.

As a Product Led Growth Sales Representative, you will handle inbound customer inquiries, articulate product value, follow up on queries, and collaborate with sales teams to drive customer engagement and revenue.

The SMB Account Executive is responsible for acquiring new customers, managing relationships, driving revenue growth, and utilizing sales tools for effective account management.

Lead architecture and delivery of enterprise-scale full‑stack features, own end-to-end implementation, mentor engineers, collaborate with product and design, triage production issues, and improve system reliability, performance, and observability.

Lead the design and implementation of AI-powered customer experience solutions, driving technical strategy through all phases of the sales cycle and delivering value to organizations.

Lead the GTM Engineering team focusing on Salesforce solutions, manage development processes, ensure code quality, and align with global stakeholders.

The Senior Solutions Consultant acts as a technical liaison in sales, focusing on AI solutions and managing customer engagements and demonstrations.

As a Senior Solutions Consultant at Zendesk, you will lead customer engagements, architect AI-driven solutions, and measure their impact. You'll work closely with various teams to align customer needs with product capabilities, drive adoption of AI, and provide strategic insights for enhancing customer experience.

The Senior HRIS Analyst will manage Workday Talent configuration, provide mentorship, support production, troubleshoot issues, and partner with stakeholders to implement strategies.

As an Engineering Manager, you will lead a team of engineers, ensuring high software quality and timely project delivery while fostering collaboration and innovation.

Lead the analysis area within the BI team, ensuring data cleanliness, acquiring insights, and leading projects. Collaborate with stakeholders and mentor peers on analysis techniques.

This role involves collaborating on frontend development using JavaScript and React.js, ensuring best practices, participating in code reviews, and building services within an agile team.

As a Business Development Representative, you'll drive new business by managing an outbound pipeline and providing excellent customer experience, while utilizing innovative prospecting methods.

The Commercial Account Executive will lead sales efforts, manage customer relationships, and exceed sales goals while collaborating with internal teams.