Jobs at Zendesk

Manage Professional Services project demand, setup, resource assignments, capacity planning, utilization, and staffing forecasts. Partner with sales, delivery, and project leaders to validate requirements and resolve resource conflicts. Improve workflows through AI, automation, system integrations, and process experimentation using tools such as Certinia, Salesforce, Snowflake, and generative AI platforms. Maintain accurate project and resource data while supporting scalable operational improvements.

Qualify high-volume inbound leads, identify valuable sales opportunities, and pass qualified prospects to Account Executives. Support new business growth across EMEA through consultative communication, upselling, cross-selling, and achievement of sales targets. Build strong customer experiences, contribute to a collaborative multicultural team, and develop foundational skills for a sales career. The role is hybrid and requires working from the Lisbon office on Tuesdays, Wednesdays, and Thursdays.

Drives net-new enterprise business from prospecting through close. Builds qualified pipeline, leads consultative discovery, develops ROI cases, manages executive and multi-threaded buying relationships, negotiates contracts, maintains CRM and forecast discipline, and coordinates internal specialists and partners. The role sells Zendesk’s AI-powered customer experience platform and transitions closed customers to post-sale account teams.

Build and operate backend services, APIs, data stores, and cloud infrastructure for Zendesk’s internal AI platform. Create reusable integration, deployment, governance, and release patterns for AI assets; guide teams from prototypes to production; and ensure secure, observable, supportable systems. Own CI/CD, infrastructure as code, testing, incident response, documentation, architecture reviews, and cross-functional collaboration with product, security, identity, and enterprise AI teams.

Drive new business through outbound prospecting, lead generation, pipeline development, and consultative sales engagement across EMEA. The role involves targeting cold accounts and existing customers, using social tools to source leads, meeting sales targets, and delivering an excellent customer experience. Candidates must be native French speakers fluent in English and able to work from the Lisbon office three days per week.

Leads and develops a team of SMB Account Executives, driving new business, expansion, renewals, quota attainment, forecasting, and pipeline execution. Coaches representatives through complex sales cycles, supports AI-driven customer solutions, identifies upsell opportunities, and partners with technical and cross-functional teams. The role also builds performance dashboards, applies predictive analytics and automation, improves sales processes, and reports regional and team performance to leadership.

Own Service Management sales opportunities from discovery through close while serving as the technical subject matter expert. Lead enterprise discovery, solution architecture, demonstrations, proofs of concept, technical objection handling, and competitive positioning across IT, HR, Facilities, Finance, Legal, and Procurement. Translate customer requirements into workflows, integrations, service catalogs, approvals, SLAs, knowledge management, and AI-driven solutions. Coach sales teams and relay customer feedback to product development.

Lead go-to-market strategy and execution for multi-product solutions and industries. Develop solution positioning, messaging, marketing collateral, sales enablement, and training programs. Partner with Product, Sales Enablement, and Field Marketing teams to translate complex capabilities into business value. Conduct competitive and buyer research, measure campaign performance, and optimize programs to drive cross-sell, upsell, pipeline, and revenue growth.

Advise Customer Success and cross-functional teams on financial strategy, costs, forecasting, and business performance. Manage headcount forecasting, month-end close, financial modeling, management reporting, requisition approvals, and process improvements. Present financial insights to executives and business partners while supporting ad hoc analyses and decision-making.

Creates and closes net-new enterprise business through prospecting, consultative discovery, value-based selling, executive engagement, negotiation, and contract close. Builds qualified pipeline, manages forecasts and CRM discipline, develops ROI cases, coordinates cross-functional teams, and ensures clean post-sale handoffs. The role requires complex B2B SaaS sales expertise and credible discussions of AI, automation, customer experience, service operations, security, governance, and implementation readiness.

Create and close net-new enterprise B2B SaaS business through targeted prospecting, consultative discovery, executive selling, value-based business cases, negotiation, and disciplined pipeline management. Build multi-threaded relationships across business, technology, security, finance, procurement, and executive stakeholders. Partner with solution engineers, specialists, marketing, and leadership to win complex deals, maintain forecast accuracy, and ensure clean post-sale handoffs.

Lead technical discovery, AI readiness assessments, solution architecture, demos, pilots, and proofs of value for Zendesk’s AI-powered CX and employee service platform. Translate AI and automation capabilities into business outcomes, integrate APIs and cloud technologies, guide customers through sales cycles, demonstrate ROI, and collaborate with Sales, Product, Engineering, and Customer Success to drive adoption and innovation.

Leads complex, high-value client engagements from inception through completion, managing project scope, budgets, quality, risks, and profitability. Serves as the primary executive client contact, provides strategic oversight, improves delivery methodologies, mentors engagement managers, supports proposals and contract negotiations, and collaborates cross-functionally with sales, marketing, and product teams. Requires strong consulting, leadership, communication, financial, and project management expertise, with travel of up to 25%.

Respond to inbound leads and existing customers through chat and email, resolve inquiries, conduct discovery calls and product demonstrations, and drive Zendesk conversions. The role requires meeting service levels, productivity metrics, pipeline targets, and shared revenue goals while becoming a Zendesk product expert and advocating for customer needs. This hybrid position is based in Lisbon and requires working from the office three days per week.

Drive new commercial customer acquisition across the UK and Ireland by building outbound pipeline, managing complex sales cycles, advising executive stakeholders, negotiating and closing deals, and expanding existing accounts. The role requires consultative value selling of Zendesk’s AI-powered platform, collaboration with cross-functional teams, and strategic use of sales and customer data.

Lead technical discovery and presales engagements for Zendesk’s AI-powered CX and employee service platform. Design scalable solutions, demos, pilots, and proofs of value; integrate APIs, middleware, telephony, and cloud platforms; and translate AI capabilities into measurable business outcomes. Collaborate with Sales, Product, Engineering, and Customer Success to drive technical strategy, customer adoption, ROI measurement, and product innovation.

Leads Zendesk’s global account-based experience and industry marketing programs, translating account, buying-group, industry, and intent insights into campaigns that influence pipeline. Responsibilities include developing ABX frameworks, paid media strategies, industry plays, campaign kits, AI-enabled workflows, sales enablement, and performance measurement. The role partners closely with Sales, Regional Marketing, Product Marketing, and Marketing Operations to scale programs globally.

Drive partner-led growth across South EMEA by recruiting and scaling strategic partners, leading co-sell and commercial deals, enabling partners to sell AI-enabled Zendesk solutions, and delivering partner-sourced revenue. The role manages pipeline health, forecasting, partner performance, onboarding, GTM motions, and cross-functional collaboration with Sales, Marketing, Product, and Customer Success.

Leads client engagements to optimize Zendesk implementations through discovery, configuration, integrations, training, and enablement. Manages projects from consultation through delivery, ensuring solutions meet customer objectives and timelines. Provides best-practice guidance, analyzes feedback, troubleshoots complex challenges, and stays current with Zendesk innovations. Requires extensive Zendesk expertise, customer support operations knowledge, multilingual communication in English, Portuguese, and Spanish, and willingness to travel for client engagements.

Deliver strategic finance and analytics insights to executive leadership through SQL analysis, financial modeling, dashboards, automated reporting, and key metric forecasting. Partner cross-functionally to align metric definitions, investigate business trends, communicate findings, and support company-wide decisions. Use AI to automate analytical processes and help scale the team.