Jobs at Zendesk

Own enterprise customer relationships throughout onboarding, adoption, value realization, renewal, and advocacy. Develop success plans, monitor customer health, drive Zendesk AI and automation adoption, quantify ROI, identify expansion opportunities, and advise technical and executive stakeholders on solution fit, configuration, and integration. Use customer data to forecast renewals, identify risks, and prioritize actions while collaborating with Professional Services and internal teams.

Lead and scale Zendesk’s German-speaking BDR team in Lisbon, managing hiring, onboarding, coaching, pipeline generation, prospecting strategy, performance metrics, and career development. Partner with sales and marketing leaders to align account mapping, campaigns, and pipeline quality across the DACH market. The role requires professional fluency in German and English, SaaS sales leadership experience, strong analytical skills, and regular in-office attendance.

Generate new business by managing outbound lead pipelines, prospecting cold and existing accounts, sourcing leads through social tools, handling objections, and creating qualified sales pipeline. The role requires achieving sales targets, delivering excellent customer experiences, collaborating with Account Executives, and working in a hybrid Lisbon office schedule.

Generate qualified sales opportunities for Zendesk’s AI-powered customer experience solutions through strategic account research, multi-threaded prospecting, executive engagement, and discovery. Identify customer challenges, uncover AI and CX use cases, build business urgency, and partner with Account Executives and Marketing to develop pipeline. The role emphasizes commercial judgment, AI-enabled prospecting, account planning, communication, resilience, coachability, and progression toward a full-cycle sales career.

Drive SMB revenue growth through new customer acquisition, account expansion, renewals, cross-selling, and upselling. Manage complex SaaS sales cycles, develop AI-informed solutions and ROI cases, maintain Salesforce pipelines and forecasts, and build trusted customer relationships. Collaborate with marketing, customer success, solutions engineering, and product teams while staying informed on AI trends and local market dynamics.

Build and operate scalable backend services, APIs, and integrations for Zendesk’s AI Copilot product. Own features from technical design through production, collaborate with ML scientists and engineers, improve system reliability and performance, contribute to architecture decisions, and mentor junior engineers. The role requires Ruby, distributed systems, AWS, Docker, Kubernetes, and CI/CD experience, with preferred exposure to SQL, Snowflake, dbt, Metaflow, Kafka, and LLM integration.

Lead the architecture and delivery of Zendesk’s conversational AI backend, including LLM orchestration, intent detection, context retrieval, tool execution, evaluation frameworks, guardrails, and safety mechanisms. Own complex features from design through production, drive technical direction across teams, improve system reliability and scalability, collaborate with product and ML teams, and mentor engineers.

Drives new customer acquisition, account expansion, retention, and revenue growth for Zendesk’s commercial segment. Manages complex B2B SaaS sales cycles, builds executive relationships, develops ROI cases, forecasts pipeline, and identifies cross-sell opportunities using AI, analytics, and digital sales tools. Collaborates with solution engineers and internal teams to deliver tailored solutions, communicate AI product value, monitor market trends, and exceed sales targets. Regional and national travel may be required.

Leads enterprise customers through Zendesk AI and platform adoption by creating technical roadmaps, assessing architecture and integrations, scoping pilots, demonstrating solutions, coordinating specialists, and tracking measurable business outcomes. The role requires influencing senior stakeholders, guiding complex transformation, and translating technical concepts into practical adoption strategies.

Configure and optimize Zendesk solutions for managed-services customers. Responsibilities include analyzing current configurations, recommending improvements, designing and testing production updates, managing customer backlogs, providing technical consultation and education, collaborating globally, and driving operational initiatives. The role requires customer-facing consulting experience, technical troubleshooting, strong communication, attention to detail, and flexibility to work shifts in a hybrid office environment.

Creates and closes net-new enterprise business through outbound prospecting, consultative discovery, executive selling, value-based business cases, negotiation, and contract close. Builds qualified pipeline, manages forecasts and CRM discipline, coordinates solution engineers and partners, and translates customer service challenges into Zendesk platform and AI value propositions. Maintains multi-threaded relationships across business, technical, finance, security, and procurement stakeholders before handing customers to the post-sale account team.

Manage and coordinate RFP and proposal responses from kickoff through submission. Responsibilities include developing schedules, coordinating Sales, Presales, Legal, Security, and subject-matter experts, owning final proposal documentation, improving RFx processes, and coaching sales teams on procurement best practices. The role requires strong technical writing, project coordination, stakeholder communication, and the ability to manage multiple deadlines in a fast-paced environment.

Leads enterprise customer technical adoption of Zendesk’s AI Resolution Platform. Develops architecture and adoption plans, diagnoses configuration and integration barriers, guides AI-enabled change, scopes pilots, demonstrates solutions, and coordinates cross-functional specialists. The role focuses on measurable business outcomes, stakeholder alignment, platform adoption, and expansion readiness through technical discovery, enablement, and repeatable playbooks.

Leads enterprise account executives and sales leaders to drive net-new B2B SaaS revenue. Develops territory and market strategies, improves pipeline generation and forecasting, coaches high-performing teams, manages hiring and succession planning, and partners with Marketing, Product, Sales Engineering, Finance, and executives. Guides complex enterprise sales cycles, commercial negotiations, AI-driven solution positioning, and customer transitions while building a scalable, accountable sales organization.

Build and scale backend connectors, ETL pipelines, analytics infrastructure, search systems, and distributed processing for Zendesk’s AI products. Responsibilities include handling integrations, webhooks, incremental synchronization, indexing, aggregation, multi-tenant isolation, and fault-tolerant worker queues. The role also develops insight engines that transform support data into explainable automation recommendations and collaborates with product, ML, design, and customer-facing teams.

Drive new business and account expansion across the Philippines commercial and mid-market segment. Build pipeline, acquire net-new customers, manage complex SaaS sales cycles, expand existing accounts, engage executive decision-makers, maintain forecasts, and exceed revenue targets. The role requires strong B2B SaaS sales experience, customer relationship management, value selling, and fluency in English and Tagalog.

Own technical sales strategy for strategic customers in Japan, designing agentic AI workflows, enterprise integrations, secure cloud architectures, and technical proofs of concept. Lead discovery and AI readiness assessments, build reusable accelerators and middleware components, guide customers through the technical sales lifecycle, and provide product feedback. The role requires enterprise SaaS presales or architecture experience, AI and API expertise, international travel, and collaboration with executives, engineering teams, and systems integrators.

Qualify high-volume inbound leads, identify valuable sales opportunities, and pass qualified prospects to Account Executives. The role supports new business growth across LATAM through consultative communication, upselling, cross-selling, CRM management, and achievement of sales targets. Candidates should demonstrate strong communication, customer-centricity, curiosity, initiative, and a desire to build a sales career. The position requires physical location in Mexico City or Estado de Mexico and follows a hybrid work model.

Leads multiple complex technical programs across Product Development, driving OKR delivery, cross-functional alignment, governance, risk mitigation, change control, and predictable execution. The role translates strategy into executable plans, manages dependencies and stakeholder communications, facilitates decisions amid ambiguity, provides executive-ready updates, and mentors TPM and program management peers across global teams.

Manage Professional Services project demand, project setup, resource assignments, capacity planning, utilization, and staffing forecasts. Partner with sales, delivery, and project leaders to balance skills, availability, customer needs, and business priorities. Improve workflows through AI, automation, integrations, and process experimentation using tools such as Certinia, Salesforce, Snowflake, and generative AI platforms. Maintain accurate project and resource data while resolving conflicts and supporting scalable operational improvements.