The Business Development Representative will drive new business and manage leads in the EMEA region, using innovative sales strategies and maintaining high customer experience standards.

Manage financial analysis and strategy for product development, providing insights and forecasting to influence business decisions and optimize processes.

Lead the analysis area within the BI team, ensuring data cleanliness, acquiring insights, and leading projects. Collaborate with stakeholders and mentor peers on analysis techniques.

Design, develop, and deploy scalable integrations in AI settings while mentoring engineers and shaping APIs for efficient data integration.

The Senior Technical Architect will develop customized technical solutions, lead project delivery, mentor others, and manage implementations using Zendesk and AWS services.

The Solutions Architect will lead pre-sales scoping, design customized solutions, and collaborate with sales and professional services teams to meet customer needs.

Design, build, and maintain third-party connectors using the Connector SDK. Define reusable connector bundles and patterns, lead technical design, collaborate with SDK/platform teams, apply AI to streamline connector creation, and mentor engineers while ensuring scalability, security, observability, and CI/CD best practices.

The Staff Software Engineer will lead technical efforts in designing and building scalable enterprise IT service management solutions, collaborate with teams, mentor engineers, and ensure high-quality delivery of software solutions.

The AI Specialist, Customer Success drives AI adoption for Zendesk customers, ensuring they achieve business value through proactive engagement and expertise in Zendesk's AI solutions.

Serve as the technical and product expert for Zendesk AI, guiding customers through configuration, integrations, adoption, and optimization. Drive on-time project delivery, change management, training, and cross-functional collaboration to ensure measurable business outcomes, retention, and scale of AI solutions.

Own and optimize quoting, billing, and Quote-to-Cash (QTC) processes; manage daily operations of billing/quote systems; lead cross-functional projects and system implementations; maintain process documentation; provide program updates and roadmaps; support UAT and change management; build relationships across Sales Operations, IT, Product, and global RevOps.

Join a self-organizing team to develop and maintain Zendesk's Voice product. Responsibilities include design, implementation, testing, and deployment.

This role involves managing a team of AI Success Strategists to deliver AI-driven solutions, ensuring adoption, retention, and customer satisfaction through strategic execution and operational leadership.

The Sales Operations Specialist will analyze and enhance the Sales Development process, focusing on metrics, AI integration, and data quality while supporting cross-functional alignment.

Lead a team of Customer Success Managers to maximize customer outcomes and team performance. Foster a culture of curiosity and data-driven decision-making while driving AI adoption and operational excellence.

As a Senior AI Services Consultant, you will guide customers in implementing AI solutions, ensuring successful project delivery and high customer satisfaction through expert technical advice and consulting skills.

Own and execute customers' AI roadmaps, aligning product capabilities to business strategies, ensuring successful adoption, driving revenue growth, and achieving high customer satisfaction through effective stakeholder engagement.

The AI Success Strategist will own the delivery of AI roadmaps for customers, ensuring alignment with their business goals and driving extensive adoption of AI solutions within Zendesk's framework, while delivering quantifiable commercial outcomes.

The AI Success Strategist owns the AI roadmap, drives customer adoption, ensures business value, and collaborates with cross-functional teams to optimize AI deployment and satisfaction.

Lead technical strategy and architecture of AI-driven solutions for customer experience, focusing on business outcomes and cross-functional collaboration.