Lead Software Engineer - Devops

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you passionate about automation and believe that a fully automated system is the key to success? Do you want to work on building cutting-edge cloud infrastructure while supporting development teams in creating seamless, scalable solutions? At Genesys, we’re looking for a DevOps Engineer to join our dynamic team of engineers who are pushing the boundaries of automation, scalability, and innovation.

Why Join Us?

At Genesys, we’re more than just a team—we’re a collaborative group of problem solvers and technical enthusiasts. Our engineers thrive on solving design challenges, ensuring system reliability, and building high-performance infrastructure that serves millions globally. You’ll be working alongside people who share your passion for automation and technical excellence.

What You’ll Do:

• Automate and streamline deployment pipelines: You’ll be building and optimizing continuous deployment pipelines, enabling seamless provisioning of development, testing, and production environments.
• Architect next-gen solutions: Collaborate on architectural decisions that affect the software infrastructure, ensuring scale, security, and usability are at the forefront.
• Own technical product areas: Lead key technical projects, using your experience to drive complex solutions and high-impact improvements.
• Monitor, maintain, and optimize systems: Ensure our distributed, high-availability systems run smoothly and reliably around the clock.
• Mentor and inspire: Share your knowledge with teammates, guiding them toward best practices and continuous learning.

Who You Are:

• You have 7+ years of experience in a DevOps role, and you’re well-versed in AWS (experience with Azure is a bonus).
• You live by the philosophy of “Infrastructure as Code”, and you’re comfortable working in a shared-responsibility environment.
• Problem-solving is second nature to you—you excel at diagnosing and resolving complex incidents, and you always look for ways to improve processes.
• You can communicate technical concepts with ease, whether you’re talking to fellow engineers or non-technical stakeholders.
• You believe in mentorship and team collaboration, helping to uplift those around you.
• You take ownership of projects and have a long-term view, always seeking to deliver solid, sustainable solutions.

What We’re Looking For:

• Proven experience with cloud-based technologies like AWS/Azure and an eagerness to learn new tools.
• Strong background in managing and monitoring high-performance, 24/7 systems.
• Familiarity with distributed systems and microservices architectures.
• Experience with Agile methodologies and applying a DevOps mindset in your day-to-day work.

Why You’ll Love Working Here:

• You’ll be part of an innovative and forward-thinking team at the forefront of automation and cloud infrastructure.
• The chance to work on large-scale systems that power mission-critical applications.
• Opportunities for professional growth and development, including the chance to mentor others and lead technical initiatives.
• A supportive and collaborative work environment where your ideas and expertise are valued.

Ready to take the next step in your DevOps career? Apply today to join Genesys and be a part of something big!

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.