At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?
This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.
We’re now entering our next phase: evolving BuildOps from a System of Record into a System of Action—software that doesn’t just store data, but actively drives decisions, automates workflows, and orchestrates work in real time using AI. You will define and lead BuildOps’ AI product strategy, translating customer workflows, operational data, and emerging AI capabilities into actionable, outcome-driven product experiences. This is a highly visible, high-impact role working across Product, Engineering, Data, and Go-To-Market to ensure AI moves beyond features and becomes a core operating layer of the platform.
What You'll Do:Lead the System of Action UI Vision:- Define and evolve the front-end architecture for AI-driven product experiences across multiple modules & experiences
- Establish a cohesive interaction model for “AI as an operating layer” across the platform (not isolated features)
- Set the technical bar for polished, intuitive, workflow-native AI interactions
- Ship high-quality AI interface patterns, such as:
- In-workflow recommendations and next-best-actions
- Proactive alerts and contextual guidance
- Natural language / command interfaces embedded into operational workflows
- Human-in-the-loop review, approval, and correction flows
- “Explainability” and confidence UX that builds trust without slowing work down
- Translate ambiguous product concepts into concrete UI primitives and reusable components
- Build interfaces that help users understand why the system is suggesting something, what will happen if they accept it, and how to undo or override
- Implement guardrails and safe-action patterns for semi-autonomous workflows
- Create clear UX for AI quality signals (freshness, uncertainty, source references, fallbacks)
- Own key UI technical decisions: state management, data loading patterns, performance budgets, accessibility, observability, and testing strategy for AI workflows
- Improve developer velocity through shared patterns, component libraries, and strong engineering standards
- Ensure AI-driven UI remains responsive and robust under real-world conditions (large datasets, slow networks, heavy concurrency)
- Partner with Design to create intuitive, high-leverage interaction patterns (especially for “human-in-the-loop”)
- Collaborate with backend/ML teams to define API contracts, streaming/async interaction models, and reliability behaviors
- Work with Product to define measurable outcomes and iterate based on customer feedback and usage telemetry
- Define and instrument UX and product metrics tied to OpsAI success (e.g., time saved, reduced errors, throughput improvements, feature adoption, workflow completion rates)
- Use data and customer feedback to continuously refine the UX and interaction model
What We Look For:
- 8+ years building front-end applications, including leadership on complex, cross-team initiatives
- Deep expertise in modern front-end engineering (component architecture, performance, testing, accessibility, design systems)
- Proven ability to deliver 0→1 product experiences and evolve them into scalable platform capabilities
- Experience building UI for data-heavy, workflow-heavy, operational software (construction, field service, logistics, manufacturing, etc. preferred)
- Strong product intuition and a track record of collaborating with design and PM to shape solutions
- Experience with building alongside Copilot, Claude Code, etc
- Experience with AI/LLM-powered UX patterns (or comparable systems with probabilistic outputs) and comfort designing for uncertainty
- Experience with real-time UI patterns (streaming responses, background job status, optimistic updates)
- Experience designing/engineering auditability for automated actions (history, attribution, rollback)
- Familiarity with experimentation frameworks, analytics, and UX measurement for iterative product development
- Ability to lead through influence: aligning engineers, designers, and product stakeholders around a coherent technical direction
- Clear communicator who can explain technical tradeoffs in practical, customer-centered terms
Compensation
- $196,000 - $272,000 base salary range + annual bonus
- Generous equity grant, become an owner in our company!
- Macbook computer provided
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events like BBQs and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
Top Skills
What We Do
BuildOps is the only all-in-one management software built specifically for the modern commercial contractor, combining service and project management and everything in between. Focused on serving the commercial Mechanical, Electrical, Plumbing (MEP) market, the BuildOps platform enables contractors to prove out current market trends, optimize their business for higher profits, and stay ahead of the competition.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
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BuildOps Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
