At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.
As the Head of AI Center of Excellence, youʼll operate at the intersection of strategy and execution: You'll define how we adopt AI internally—from coding assistants to knowledge platforms to workflow automation—and own the cross-functional program management required to bring that vision to life. You'll partner closely with executive leadership across the company to ensure every AI initiative maps to real business outcomes, while building the measurement frameworks and governance structures to do it responsibly. If you thrive at the intersection of emerging technology, change management,and operational rigor, this is the role for you.
What You’ll Do- Work with BuildOps senior leaders to develop our internal AI strategy: Define the roadmap for how AI tools (e.g., coding assistants, search and knowledge platforms, workflow automation) are evaluated, adopted, and scaled across the organization
- Partner with Engineering, Product, Professional Services, Customer Success & Support, and GTM leadership to surface high-impact use cases, align on priorities, and ensure AI initiatives map directly to business outcomes
- Serve as the central program manager for all AI tool rollouts; stand up workstreams, define milestones, coordinate cross-functional dependencies, and drive initiatives from pilot through enterprise-wide adoption
- Lead change management efforts: develop enablement programs, facilitate stakeholder feedback sessions, and build internal champions to accelerate adoption and reduce friction
- Stay abreast of the rapidly evolving AI tooling landscape; evaluate emerging technologies, conduct proof-of-concept trials, and make build-vs-buy recommendations to leadership
- Design and maintain measurement frameworks (e.g., adoption dashboards, productivity KPIs, ROI models) to track the effectiveness of AI investments and inform leadership decision-making
- Work with Legal, IT, and Infosec to establish and enforce AI governance policies including data security standards, acceptable use guidelines, procurement processes, and vendor management protocols
- Collaborate with Legal, Security, and Compliance to ensure all AI deployments meet regulatory requirements and internal risk thresholds
- Prepare executive-ready communications (e.g., board updates, LT briefings, strategic memos) that frame AI progress, risks, and investment asks with clarity and precision
- 5 years of professional experience, including 2 years at a top-tier management consulting firm or equivalent strategy/operations role
- Demonstrated experience deploying AI or developer tooling within a technology company; hands-on familiarity with the AI tooling ecosystem (e.g., LLM-based assistants, RAG platforms, automation tools)
- Strong technical foundation: CS degree, engineering background, or equivalent applied experience; comfortable engaging with engineering teams on technical trade-offs and architecture discussions
- Proven track record managing complex, cross-functional programs with multiple concurrent workstreams and senior stakeholders
- Exceptional written and verbal communication skills; able to distill technical complexity into clear strategic narratives for executive and board-level audiences
- Data-driven mindset with experience building KPI frameworks, adoption metrics, and ROI models to inform investment decisions
- Experience with change management and organizational enablement in fast-paced, high-growth environments
Preferred:
- Experience in enterprise / B2B SaaS, construction technology, or field services software
- Familiarity with Anthropic Claude, Glean, Intercom, and / or similar enterprise AI platforms
- Prior strategy, bizops, or program management experience in a high-growth technology company
- A strategic thinker who thrives in a high-growth startup environment
- Comfortable navigating ambiguity and solving complex problems
- A self-starter who takes ownership and delivers results
- Collaborative, curious, and eager to learn from others
- A team player with integrity, grit, and a strong work ethic
● [$197,000 to $260,000 base] + bonus opportunity (LA or SF Hub)
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.
About BuildOpsJoin BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.
BuildOps Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage start on day one, with added mental health support, wellness programs, and transgender-inclusive care.
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Parental & Family Support — Parental leave, family medical leave, fertility benefits, and a return-to-work program are provided, alongside an onsite Mother’s Room.
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Wellbeing & Lifestyle Benefits — Flexible or unlimited PTO, hybrid/remote options, home-office stipends, daily meals/snacks, and onsite fitness amenities support everyday wellbeing.
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What We Do
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
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Employees engage in a combination of remote and on-site work.
BuildOps believes hybrid work balances in-person collaboration with flexibility. At BuildOps, we believe that a hybrid work model strikes an ideal balance between in-person connection and flexibility.
