We are looking for a Staff Software Engineer (DevOps) to join our Infrastructure team.. This is a technical leadership role — you will shape the direction of our Kubernetes-based platform, drive a major infrastructure initiative and multiply the effectiveness of the engineering team around you.
You will own the technical strategy and delivery of critical Infra systems that underpin all of JumpCloud's services: EKS cluster lifecycle, infrastructure-as-code, GitOps delivery pipelines, observability, and multi-region networking. You will work closely with Data Platform and application engineering teams.
We’re looking for:
7+ years of professional experience in infrastructure, platform, or DevOps engineering
Deep expertise in Kubernetes (EKS preferred) — cluster lifecycle management, addon ecosystem, node group operations, RBAC, Cross plane, networking, and production troubleshooting
Strong Terraform proficiency — module design, state management, provider upgrades, and large-scale refactoring across multi-account, multi-region AWS infrastructure
Solid AWS knowledge spanning EKS, IAM, VPC networking (NLB/ALB, Transit Gateway, Global Accelerator), Route53, CloudFront, and multi-account architectures
Hands-on experience with production observability — Datadog monitors, SLOs/SLIs, PagerDuty alerting, and driving alert quality and noise reduction
Experience with secrets management — HashiCorp Vault & Consul, AWS Secrets Manager, KMS, External Secrets Operator, Cert Manager
Experience working with highly available distributed systems across multiple regions
Demonstrated ability to lead technical architecture decisions, author design documents/RFCs with clear trade-off analysis, and drive consensus across teams
Track record of mentoring engineers and raising the technical bar of a team
Passion for addressing complex infrastructure challenges at scale
Strong problem solving, communication, and collaboration skills
A strong team player who helps the team live by our core values: building connections, thinking big, and 1% better every day
Professional experience developing and deploying applications in a public cloud environment (AWS, GCP) with CI/CD pipelines
Experience working with highly available distributed systems
Experience leveraging tools to monitor platform stability, availability and performance (ie: Datadog)
Passion for addressing complex engineering problems/challenges
Strong problem solving, communication and collaboration skills
A strong team player who helps the team live by our core values: building connections, thinking big and 1% better every day
Preferred Qualifications:
Experience designing and implementing core infrastructure components of a platform
Experience managing cloud deployments with Terraform
Container orchestration experience (Kubernetes, ECS, Nomad), bonus for Argo, Istio
Experience with configuration management tools
AI usage experience in day to day Infra work
Having exposure to Cost savings/Optimization
Skills Required
- 7+ years of professional experience in infrastructure, platform, or DevOps engineering
- Deep expertise in Kubernetes (EKS preferred)
- Strong Terraform proficiency
- Solid AWS knowledge
- Hands-on experience with production observability
- Experience with secrets management
- Demonstrated ability to lead technical architecture decisions
- Track record of mentoring engineers
- Professional experience developing applications in a public cloud environment
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Health coverage starts day one in the U.S., includes dental/vision and mental-health support, and offers an HSA option with employer contributions. Expanded medical travel coverage, abortion travel benefits in the U.S., an EAP, and a Calm subscription further strengthen healthcare support.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO, paid holidays and sick days, and generous parental and family medical leave are highlighted across materials. Remote-first norms and wellness programs are also documented.
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Retirement Support — A U.S. 401(k) plan with a company match (50% up to 6% of pay) is offered alongside life and disability insurance. Access to a personal financial consultant and country-specific pension programs are also noted.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
