Staff Software Engineer, Developer Experience - Moveworks

Company Description
Moveworks
Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.
Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.
Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft's 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.
In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.
By joining our team, you'll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.
Come join us!
ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Developer Experience team sits within Moveworks' Platform org, but operates with a vertical mandate: we build products and platforms that serve developers - specifically the developers at Moveworks customer environments who are building on top of the Moveworks Agentic AI platform.
Our north star is supply. Every developer we enable, every integration they ship faster, every higher-quality skill or workflow they publish - that compounds into more value for the employees who rely on the assistant every day. More builders → more things built → better assistant → more demand. We own that flywheel.
To do this well, we build platforms first. Scalable, general-purpose developer infrastructure that products can be built on top of - and then we build those products too. The team lives at the intersection of platform engineering discipline and developer-facing product thinking.
As a Staff Engineer on the Developer Experience team, you are the technical foundation the team builds on. You own the hardest platform problems - generality, scalability, extensibility - while keeping the developer experience as the measure of success. You think in systems: what's the right abstraction, what does this need to support in two years, how do you build something that a developer in a customer environment can actually depend on?
You're not just an architect. You ship. And you bring others along with you.

• Design and build the core developer platforms that power the MW developer ecosystem - SDKs, APIs, runtime abstractions, tooling infrastructure, and developer-facing services
• Own end-to-end delivery of agentic developer products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower integration friction
• Define the platform primitives that other products and teams build on - with a strong bias toward generality, reliability, and clean abstractions
• Drive measurable improvements in developer supply metrics: developer activation, integration velocity, quality of published artifacts, and ecosystem breadth
• Lead technical strategy for your platform areas - roadmap input, API design, and cross-team technical alignment
• Set the engineering bar: architecture reviews, design standards, observability, and operational excellence
• Mentor senior engineers and raise the team's overall technical depth

The best Staff Engineers on this team are multipliers - not just of code, but of developer capability. You should be able to look at a developer pain point, trace it to a platform gap, design the right general solution, and ship it in a way that unlocks a category of use cases rather than solving one at a time. You raise the abstraction level of everything you touch.
Qualifications

• 8+ years of experience designing, building, and operating production systems; significant experience on platform or infrastructure teams
• Proven ability to build general-purpose, developer-facing platforms - SDKs, APIs, developer tooling, or integration frameworks - at scale
• Strong distributed systems fundamentals: service reliability, API design, performance, fault tolerance, and operational observability
• Backend engineering depth in Python and/or Go (or equivalent); fluent in microservices and cloud-native patterns
• Experience building platforms that other engineers build on top of - you understand what makes an abstraction good vs. leaky
• Product sensibility for developer experience: you can feel the difference between a platform that delights and one that frustrates, and you close that gap

Nice to Have

• Experience building agentic systems, LLM-powered developer tooling, or AI-assisted development products
• Familiarity with developer ecosystem growth - activation funnels, SDK adoption, developer community feedback loops
• Exposure to enterprise developer environments and the constraints they impose (auth, sandboxing, compliance, multi-tenancy)

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
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Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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