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Our goal at JumpCloud is to Make (Remote) Work Happen with One Directory to Rule Them All!
The Role
The Staff Quality Engineer will lead quality initiatives, engage in SDLC processes, architect testing strategies, and mentor teams in quality standards and automation.
Summary Generated by Built In
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.
About the Role:
As a Staff / Principal Quality Engineer (Pillar Lead) on our Engineering team in India, you will serve as the primary quality coordinator and strategic anchor for one of our core product pillars. You will not just test software; you will act as an "Internal Product Manager for Quality." You will work closely with Engineering Directors and Product Managers to align quality initiatives with Pillar OKRs, ensure developers share accountability for automation, and guide the overarching test strategy for your domain. This role is designed for a highly experienced technical authority and proactive risk mitigator who thrives on driving cross-module alignment, adopting cutting-edge AI testing solutions, and ensuring every release meets the highest standards of enterprise excellence.
What You Will Be Doing:
- Serve as the local expert and ultimate technical authority for your Pillar's test processes, feature interactions, and quality standards.
- Engage early in the SDLC, contributing significantly to refinement, planning meetings, and RFC/Design reviews. Challenge Product Managers and Engineering Leads to consider testability, competitive edge, and integration risks before a single line of code is written.
- Review and influence Pillar OKRs (e.g., engineering velocity, reliability) to identify partnership opportunities where QE tactics directly drive business objectives.
- Take accountability for the quality of your Pillar by proactively identifying weak spots, automation blockers, and resource gaps, and aggressively escalating these to leadership to request support.
- Represent your Pillar in the Cross-Module Leadership Team to coordinate cross-team impacts, share industry-leading practices, and align on standardized test plans and tooling across all pillars.
- Architect and lead non-functional testing strategies across the pillar, explicitly championing performance, load, and scale testing to ensure the platform reliably handles enterprise-level concurrency and data volumes.
- Drive AI Adoption & Standardization: Champion the use of AI in the testing lifecycle. Collaborate with the Internal Tools (Autobots) team to contribute to, adopt, and standardize common AI-based testing solutions across your pillar (e.g., leveraging AI for test script generation, intelligent failure triage, and pipeline optimization).
- Champion the philosophy that quality is a shared engineering goal, ensuring development teams are equally accountable for automation maintenance and preventing the anti-pattern of "throwing it over the wall to QA."
- Intelligently allocate QE efforts within your Pillar, prioritizing high-value user journeys and guiding your team to swarm on the most critical initiatives.
- Contribute test code, audit Developer Unit/Integration tests for coverage gaps, and actively write complex End-to-End (E2E) automation scripts alongside your team.
- Partner closely with your Pillar’s dedicated Automation Enablement engineer to ensure framework gaps are closed and flaky tests are managed urgently.
- Act as a strong mentor and teacher of nuanced testing principles to both Feature QEs and Developers, empowering others to do the work while continuing to deliver impact yourself.
What Skills Will Help You Succeed:
- 8–12+ years of experience in Quality Engineering, Software Development in Test, or a related field, with a proven track record of leading quality initiatives across multiple teams.
- Deep expertise in multiple technical disciplines, programming languages (Python and Pytest preferred), test tools, and automation frameworks.
- Proven experience defining and executing performance, scale, and load testing strategies for complex distributed systems.
- Demonstrated ability to evaluate "build vs. buy" decisions and develop entirely new implementations of industry solutions.
- Strong strategic problem-solving perspective, with the ability to balance release risk vs. schedule to maximize test execution without sacrificing the speed of delivery.
- High EQ and emotional maturity; an active listener who accepts feedback willingly, seeks opposing points of view, and prioritizes the best solution over being right.
- Proactive and humble ownership, with a focus on raising the visibility of your team's work, sharing credit, and asking for help when facing insurmountable risks.
- Excellent communication and influence skills, capable of representing the engineering organization internally and externally.
- A collaborative, team-oriented mindset with the ability to unblock teams and coordinate actions across the organization.
Bonus Points If You Have:
- Practical experience leveraging Generative AI or LLMs in the software testing lifecycle, or actively contributing to AI-driven test frameworks and internal AI tooling.
- Deep domain expertise in areas relevant to the Pillar.
- Experience driving large-scale organizational transformations or shifts in quality methodologies.
- Prior experience in dynamic, fast-paced startup environments.
- Experience with API and web app UI test automation tools like Gherkin, Cypress, or similar.
- Experience deploying, installing, and configuring applications on cloud-based servers (AWS experience is a plus)
#LI-MS1
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
#LI-Remote #BI-Remote
Top Skills
AWS
Cypress
Gherkin
Pytest
Python
What the Team is Saying
Kyle
Project Manager
Nick
Content Marketing Manager
Scott
Solutions Architect
Linda
Software Engineer
Aaron
VP of People
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Manager, Learning and Development
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Manager, People Attraction
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CEO
Rajat
CEO
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The Company
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
Typical time on-site:
None
