The Role
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates who are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
Enablement and Building solutions are the cornerstone to growing the Partner ecosystem. Partner Consulting will directly work with our focus partners by collaborating enablement systems to their practice. We are looking for a Staff Consulting Engineer to join the growing Partner Team at Kong. As a Consulting Engineer, you will be responsible for leading and guiding our Partners throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in building practices on our products. You'll serve as a technical advisor to many of our partners, consulting their teams through the implementation, deployment, and rollout phases of Kong technology and setting them up for long-term success. The work you do is instrumental in driving the adoption, overall satisfaction, and retention of our customers, who.
In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment, from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of partner-facing engagements, you will also be working and collaborating closely with Kong’s different cross-functional teams(Product, Engineering, Customer Success, Technical Support, and others). Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernise enterprise software and learn about how businesses run in the digital age.
What's in it for you? This is an opportunity to work on cutting-edge, innovative customer projects involving new and exciting technology with diverse people all over the world. The knowledge you gain on our products and customer use cases will be applied to real-world usage and contribute to the continued innovation and enhancement of our technology. As a valuable member of the Kong professional services team, the work you do will be critical to our growth and success. You’ll be given thought leadership to help define what ‘good’ looks like in terms of production deployments, what is recommended, and why.
This role will require 50% travel to our partner's/Kong locations
What you will be doing:
- Helping customer(s) across their entire full API lifecycle journey. Such engagements often involve remote preparation and leading technical workshops for customer architects, developers, security and operations teams.
- You will be responsible for building solutions, addressing technical challenges, and providing hands-on technical implementation assistance across the Kong technology suite of products.
- Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment.
- Lead customer discussions, driving outcome-based professional services and providing technical thought leadership across the customer adoption journey.
- Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions.
- Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high-quality.
- Writing or editing technical documentation and knowledge base articles, including reference architecture materials, blogs, and design patterns based on customer experiences.
- Producing tooling, informational documents/ white papers, and other marketing content.
- Above all, you’ll be acting as a stellar teammate for the rest of Kong
What you'll bring:
- 10+ years of relevant professional services or consulting experience
- Hands-on implementation experience with API gateway and/or API integrations in customer environments
- Practical working knowledge of API and microservices architectures
- Proficient in Linux environments, including Cloud and Development tooling
- Kubernetes proficiency/ experience
- Experience with major cloud providers such as GCP, AWS, and Azure
- Experience with application development is preferred
- Prior experience in working with Partners, delivering workshops and executing technology and product enablement for the partners of varying sizes.
- Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies.
- Team-oriented nature with an enjoyment of collaboration
- Self-awareness and strong communication skills are a must
- Exceptional organisational and change management skills with an ability to manage competing client demands
- Proven team player and team builder who loves to work in a fast-growing environment and roll up their sleeves in a dynamic environment, and can keep pace with constant change.
- Ability to travel to partners and Kong locations as needed
About Kong:
Kong is the cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence, allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.
83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!
For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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The Company
What We Do
Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely and accelerate time to market.
Why Work With Us
It starts with how we show up for each other. We’ve created a workplace that’s intentionally flexible, deeply inclusive, and built for meaningful collaboration — whether virtual or in person. We trust our teams to own their work, and we give them the support, tools, and freedom to grow.
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