Jobs at Kong

Designs and implements Kong-based API and AI gateway solutions for enterprise customers across cloud, hybrid, and on-premises environments. Builds production-grade automation, migration tooling, integrations, CI/CD pipelines, Kubernetes automation, and infrastructure tools. Partners with customer engineering, architecture, security, and executive teams to modernize platforms, migrate legacy API management systems, and deliver cloud-native connectivity solutions. Creates reusable technical assets and influences product direction through customer implementation feedback.

Manage and grow a portfolio of commercial customers by coaching them throughout the customer lifecycle, improving adoption, defining engagement plans, and delivering customer outcomes. Collaborate with Sales, Product, and Customer Experience teams, develop scalable self-service processes, identify growth opportunities, and apply knowledge of APIs, microservices, Kubernetes, cloud-native technologies, DevOps, and APIM to customer projects.

Build and implement Kong-based API and AI connectivity solutions for enterprise customers across cloud, hybrid, and on-premises environments. Develop production-grade automation, migration tools, integrations, CI/CD workflows, Kubernetes automation, and infrastructure tooling. Lead API gateway and service mesh migrations, solve complex customer engineering challenges, create reusable technical assets, and collaborate with product and engineering teams to influence the platform roadmap.

Sell Kong’s Konnect Platform to mid-market and enterprise customers across the Nordics. Manage a book of business, develop outbound pipeline, document buying processes, maintain pipeline accuracy, exceed sales quotas, and close new business. Collaborate with presales, post-sales, channel partners, customer success, and leadership. The role requires Swedish fluency and experience selling enterprise software, preferably APIs, infrastructure, or open-source products.

Designs and implements Kong-based API and AI connectivity solutions for enterprise customers across cloud, hybrid, and on-premises environments. Builds production-grade code, automation frameworks, migration tools, integrations, CI/CD pipelines, Kubernetes automation, and infrastructure tooling. Leads API gateway and service mesh migrations, solves complex customer engineering challenges, develops reusable technical assets, and collaborates with product and engineering teams to influence roadmap priorities.

Manage customer renewals across an assigned portfolio in a SaaS environment. Engage customers about contract terms, value realization, and future needs; prepare quotes, proposals, and contracts in Salesforce; collaborate with customer success and sales engineering teams; mitigate churn risks; negotiate pricing and terms; identify upsell and cross-sell opportunities; and provide management feedback on renewal trends and process improvements.

Manage a portfolio of commercial customers throughout their lifecycle, driving adoption, customer outcomes, and growth. Partner with Sales, Product, and Customer Experience teams to develop adoption plans, improve engagement, and deliver innovative technical projects. Serve as a Kong product subject matter expert, helping customers apply APIs, microservices, AI, Kubernetes, cloud-native technologies, DevOps, and CI/CD. Identify opportunities for automation, self-service tooling, and reusable customer-success processes.

Deploy and operate Kong Managed Gateways across cloud environments, monitor reliability and performance, resolve production incidents, participate in on-call rotations, and build automation and resilient tooling. The role focuses on achieving high availability, reducing technical debt, improving operational efficiency, and collaborating with engineering teams on scalable services.

Own the Konnect Developer Portal self-service experience, including application registration, credentials, teams, and environments. Lead discovery, roadmap development, user research, prioritization, cross-functional delivery, and KPI tracking across API, AI, gateway, lifecycle, monetization, and onboarding capabilities. The role requires strong developer empathy, experience with B2B SaaS or platform products, and the ability to connect frontend UX, backend integrations, and system design.

Build and maintain TypeScript and Node.js microservices powering subscription billing, entitlements, usage metering, payment integrations, CRM provisioning, and financial workflows. Develop event-driven features using Kafka or similar systems, ensure data accuracy and reliability, write comprehensive tests, participate in design reviews and on-call support, and operate services on Kubernetes. Collaborate with engineering, RevOps, and finance stakeholders while troubleshooting consistency issues across distributed services.

Own and drive end-to-end enterprise sales for Kong's API and AI platform in India. Build C-suite relationships, develop account plans, navigate complex multi-stakeholder deals, exceed revenue targets, and collaborate with product, marketing, and customer success. Travel to customer sites as required.

Source and headhunt top GTM talent for the CRO organization, partner with GTM leaders to define role requirements, conduct deep-dive competency interviews focused on deal mechanics, drive a rigorous interview process, provide market data and advise hiring managers, mentor other recruiters, and track conversion metrics to optimize the hiring funnel.

Source and assess high-caliber go-to-market talent for Kong’s CRO organization. Responsibilities include mapping competitor sales teams, conducting targeted headhunting, advising GTM leaders, providing market compensation data, performing competency interviews focused on sales deal mechanics, improving interview funnel metrics, and mentoring recruiters on GTM terminology and closing strategies.

Sell Kong’s enterprise platform to global enterprise customers, achieve individual quotas, manage a book of business, document buying processes, maintain accurate pipeline, and drive opportunities through closure. Serve as the primary customer contact, provide account leadership throughout pre- and post-sales, analyze wins and losses, and travel to customer sites 30%–50% of the time. The role requires enterprise software sales experience, strong communication, negotiation, presentation, and closing skills.

Provide enterprise IT support across employee devices, SaaS applications, cloud environments, identity systems, networks, and endpoint security. Responsibilities include incident resolution, ITSM ticket management, device enrollment and lifecycle administration, access control, onboarding and offboarding, SaaS governance, security alert response, DNS and certificate management, conference room AV support, and technical documentation.

Drive enterprise revenue growth across the Southeast by prospecting, managing the full sales cycle, closing complex SaaS and enterprise software deals, retaining and expanding accounts, forecasting in CRM, engaging C-level stakeholders, and collaborating with product, marketing, and customer success teams.

Lead strategy, architecture, and execution of finance systems and integrations (NetSuite, Celigo, Workato/Boomi, Salesforce, Workday). Build SOX-compliant controls, AI-driven automations, SLAs, and vendor partnerships. Partner with Accounting, FP&A, RevOps, HR, and IT to scale finance platforms for rapid growth and IPO readiness.

Sell Kong’s enterprise platform to global enterprise accounts, own a book of business, meet quotas, manage pipeline accuracy, lead prospects through pre- and post-sales, close opportunities, and analyze wins and losses. The role requires enterprise software sales experience, strong communication, negotiation, presentation, and closing skills. Experience with open source, APIs, infrastructure software, and fast-moving scale-ups is preferred or advantageous. Travel to customer sites will be required 30%–50% of the time.

Operate and scale Kong’s global multi-region SaaS platform across AWS, GCP, and Azure. Build Kubernetes infrastructure, Terraform-based automation, Helm and ArgoCD deployment workflows, CI/CD pipelines, observability systems, and highly available data layers. Improve Kong Gateway and Mesh environments, reliability, scalability, security, disaster recovery, and cost efficiency. Participate in 24/7 on-call, incident response, SLO tracking, postmortems, and operational improvement initiatives.

Manages a team of 6–10 technical support engineers serving enterprise customers. Responsibilities include coaching, performance management, customer escalations, process improvement, cross-functional collaboration with Product and Engineering, and improving customer experience. The role requires expertise in enterprise technologies such as APIs, networking, cloud infrastructure, Kubernetes, containers, and distributed systems, along with experience managing production-impacting issues and using support and collaboration tools.