Manager - Operations

Description and Requirements
Basic Function
Perform a variety of accounting reconciliation functions to financial information in an accurate and timely manner. Follow-up with banks and lines of business at client-end for closure of accounting open items. Maintain data and records in accordance with generally accepted accounting principles and reporting requirements. Produce monthly reconciliation statements & preparing metrics.
Meets quality and customer service expectation levels set by the company
The key deliverables of the role will include but will not be restricted to the details below:
Essential Functions / Responsibility
• Familiarity with financial markets, market instruments (equities, fixed income, structured products, etc.), and investment principal and fixed income lifecycle (bond issuance, call, redemption, maturity, etc.)
• Understanding of accounting of financial instrument activities (purchase, sales, income, etc.)
• Excellent analytical skills: The ability to interpret complex financial data and provide insights that can help drive solutions
• Knowledge for all accounting Principles - GAAP, STAT & IFRS
• Knowledge of Structured Bonds - CMO, ABS & MBS
• Analyze and research for all discrepancies in setup of financial instruments on the sub-ledger
• Perform sub-ledger system setups including but not limited to portfolios, banking information, asset information and market reference data
• Handling all ServiceNow ticket related to admin work like updating the fields in the sub-ledger system
• Investigate and resolve outstanding item. Prepare financial metrics and provide to stakeholder for review & sign off
• Perform custody bank to sub-ledger reconciliation
• Ability to read and understand requirement documents such as NPA (Note Purchase Agreement) for newly purchased private placement securities
• Follow-up with banks and other internal customers for closure of open items and provide back-ups for all discrepancies
• Perform mid-month, month-end and quarter-end activities as per documented procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is following predefined parameters as defined by Process Excellence
• Identify any process improvements in daily and monthly tasks to improve efficiency
• Flexible to collaborate with different team members to improve, streamline and re-invent work processes
• Ensure adherence to established attendance schedules
• Meticulous in the validation, presentation and communication of results
• Respectful of deadlines, discipline and process, yet flexible and pragmatic within a growing business
• Capable of working autonomously or with a team, and of balancing own initiative with advice from others
• Able to navigate through complex problems and organizations to achieve results and deliver solutions
• Experience in running and deployment of Alteryx workflow
Knowledge, Skills and Abilities
Education • Graduate in Accounting / Commerce / Business Administration with at least 15 years of education
Experience • Professional from operations with at least 8+ years working experience. Four years and above experience in financial services, accounting /reporting preferred. Understanding of accounting and Insurance Industry products is a mandate.
Knowledge and skills (general and technical) • Education - College (Post Graduation) M. Com, M.B.A (In Finance)
• Education - College (Graduation) B. Com
• Exposure to Various Reconciliations type
• Skills - Customer Service
• Skills - Problem Solving/Analytical Ability
• Performance Management Skills
• Judgement & Decision Making
• Skills - Handle Multiple Tasks/Time Management
• Strong communication & analytical skills required
• Skills - Spoken English
• Keyboard Accuracy
• IT Background (Office365, Alteryx, SQL query, Copilot and PowerApps)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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