Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.
The Integrated Specialist – Technical Support (m/f/d) position is responsible for providing technical support for complex issues to our customers, championing our customer and service organization in new product introductions and design changes and understanding the integration of the Beckman Coulter laboratory solutions.
This position reports to the Technical Support Manager and is part of the Global Product Technical Support team located in Munich, Germany and will be an on-site role.
In this role, you will have the opportunity to:
- Use technical product knowledge to solve complex problems and to develop and provide solutions and best practices
- Champion our customer and our Service organization in New Product Development and product design changes, bringing voice of customer and service
- Think holistically on solutions, understanding the Beckman Coulter portfolio integration
- Support field Service organization to improve customer satisfaction with issue resolution, installations and communications
- Learn and drive product and process improvement and efficiencies using DBS tools
The essential requirements of the job include:
- Bachelor’s degree in field with 9+ years exp. OR Master’s degree in the field with 7+ years exp. OR Doctoral degree in field with 4+ years exp.
- Attend customer sites ~60% of time to resolve and deliver solutions in a timely manner
- Excellent analytical and critical thinking capabilities
- Ability to effectively influence, relate to and communicate effectively with all levels within the organization and with customers
- Actively manage escalations liaising with field and product support specialist to resolve escalations and customer issues
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Skills Required
- Bachelor's degree with 9+ years experience or Master's with 7+ years or Doctoral with 4+ years experience
- Excellent analytical and critical thinking capabilities
- Ability to communicate effectively with all levels within the organization
- Manage escalations with field and product support specialists
Danaher Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Danaher Corporation and has not been reviewed or approved by Danaher Corporation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical plan options alongside dental, vision, life, disability, and mental health support. Wellness initiatives and support programs such as an EAP and vaccination or fitness offerings add breadth beyond core insurance.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching and options such as pre-tax and Roth contributions. Broader financial rewards such as performance bonuses and access to equity or an employee stock purchase plan are also described.
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Parental & Family Support — Parental leave and family-building support are described as available, including maternity and paternity leave and fertility assistance. Childcare and eldercare support are also highlighted as part of the overall package.
Danaher Corporation Insights
What We Do
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. A global network of more than 25 operating companies, we drive meaningful innovation in some of today’s most dynamic industries through our operating companies in four strategic platforms: Life Sciences, Diagnostics, Water Quality and Product Identification. The engine at the heart of our success is the Danaher Business System (DBS), a set of tools that enables continuous improvement around lean, growth and leadership. Through the ingenuity of our people, the power of DBS and the impact of our meaningful technologies, we help realize life’s potential in ourselves and for those we serve.
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