Staff Cloud Ops Engineer

As a Staff Cloud Ops Engineer at Classy, you will lead the Platform Infrastructure and Operations team, playing a pivotal role in architecting, building, and maintaining our advanced cloud infrastructure. This infrastructure is crucial to our online fundraising platform that supports nonprofits globally. Your leadership will ensure our infrastructure consistently achieves 99.999% availability, catering to the demands of our sophisticated global payments platform.

• Architect and implement scalable, fault-tolerant cloud solutions that process billions of dollars annually, ensuring operational excellence and security.
• Lead and mentor a team of cloud engineers; promote a culture of continuous improvement, innovation, and learning.
• Make strategic decisions on cloud architecture and spearhead adoption of cutting-edge practices and technologies.
• Drive enhancements in system performance through advanced observability and reliability practices.
• Oversee sophisticated testing and validation processes to ensure the robustness of the cloud infrastructure.
• Develop and refine real-time monitoring and logging systems, setting industry benchmarks in operational excellence.
• Implement and report on DORA (DevOps Research and Assessment) metrics to measure and enhance the effectiveness of development processes and practices across the team.
• Design and manage CI/CD pipelines to ensure rapid, reliable, and repeatable deployment of our cloud-based applications.

• Bachelor’s Degree in Computer Science, related field, or 12+ years equivalent practical experience.
• 8+ years of experience designing and managing scalable cloud-based infrastructure, with a preference for SaaS environments.
• Demonstrated leadership in managing engineering teams and projects.
• Expert knowledge of AWS, proficiency in container technologies such as Docker and Kubernetes, and Infrastructure as Code (IaC) practices.
• Advanced understanding of software architecture, including asynchronous event-driven architecture and microservices.
• Extensive experience in performance and reliability testing using advanced tools such as K6 and Artillery.
• Expertise in application performance management (APM) with tools like NewRelic, DataDog, and Splunk.
• Strong programming skills in scripting languages Bash, PHP, and NodeJS.
• Experience managing distributed data systems and troubleshooting complex issues under high pressure and load.
• In-depth knowledge of high-volume transaction systems and familiarity with compliance regulations like PCI, SOC2, and GDPR.
• Exceptional leadership and collaborative skills, with a track record of leading initiatives and mentoring teams.
• Ability to excel in a dynamic, fast-paced startup environment.
• Superb communication skills, capable of effectively collaborating and influencing across diverse teams and cultural backgrounds.

• Advanced AWS cloud certifications.
• Proven background in fault-tolerant system design and managing environments with high transaction volumes.

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $150,000 - $200,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

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